User’s Guide High Power Wireless-N 600mW Smart Router R10000
R10000 USER’S GUIDE CONTENTS INTRODUCTION ..................................................................... 2 GETTING STARTED ................................................................. 3 Package Contents ..................................................................... 3 LED Indicators .......................................................................... 4 Back Panel Description ............................................................. 5 SETUP GUIDE ..................................
R10000 USER’S GUIDE INTRODUCTION Thank you for purchasing this Amped Wireless product. At Amped Wireless we strive to provide you with the highest quality products through innovation and advanced technology. We pride ourselves on delivering products that outperform the competition and go beyond your expectations. If you have any questions please feel free to contact us. We’d love to hear from you and thank you for your support! Email: sales@ampedwireless.com Call: 888-573-8830 Web: www.ampedwireless.
R10000 USER’S GUIDE GETTING STARTED Package Contents Check to make sure you have all the contents within your package: High Power Wireless-N 600mW Smart Router Two Detachable 5dBi High Gain Antennas Two x RJ-45 Ethernet Cables Power Supply Setup Guide CD: User’s Manual, Installation Video, Setup Guide, Wi-Fi Analytics Android App Vertical Mounting Base 3
R10000 USER’S GUIDE LED Indicators (From top to bottom) Power: Indicates when the High Power Router is powered on. The LED will stay lit when the power adapter is plugged into the router. Wireless Activity: Blinks rapidly when wireless data traffic is transmitted or received over the wireless network. Wired Ports 1-4: Indicates when a networking device is connected to a wired port on the back of the High Power Router. The LED blinks rapidly when wired data traffic is transmitted or received.
R10000 USER’S GUIDE Back Panel Description Antenna Connectors (1-2): RJ-SMA antenna connectors. Connectors are compatible with all antennas with RPSMA connectors and upgradable to high gain antennas for more range. Reset: Push down once to reboot the High Power Router. Hold down for 5-10 seconds to reset the router back to factory settings. WPS: Hold down for 3 seconds to enable WPS push button configuration. Wired Devices: RJ-45 ports for connecting to wired computers or network devices.
R10000 USER’S GUIDE SETUP GUIDE Setup Preparations Disconnect and Power Off your Existing Router Disconnect your existing router from your computer, your broadband modem and its power outlet. If you do not have an existing router please continue to the next step. Power Off your Modem Power off the Modem by disconnecting the Modem’s power adapter from the power outlet. If your Modem has a backup battery, remove the backup battery from your Modem. Do NOT power on the Modem until prompted at a later step.
R10000 USER’S GUIDE Connect the High Power Router to your Modem Do NOT connect the power adapter to the High Power Router at this time a) Use the included Ethernet cable and connect one end of the cable to your Modem b) Connect the other end of the cable to the blue “Modem” port on the High Power Router 7
R10000 USER’S GUIDE Power on your Modem Plug in your Modem’s power adapter and backup battery (if available): 8
R10000 USER’S GUIDE Power On the High Power Router and Connect it to your Computer a) Attach the antennas of the High Power Router to the antenna ports labeled 1 and 2 b) Connect the included grey network cable to an available port on your computer c) Attach the power adapter to the High Power Router’s PWR port and a power outlet 9
R10000 USER’S GUIDE Open your Web Browser to Access the Setup Wizard a. Open your web browser. b. Type in: http://setup.ampedwireless.com into the web address bar. c. If the web menu fails to open, type in the following IP address into your web address bar:http://192.168.1.240 d.
R10000 USER’S GUIDE Welcome to the Smart Setup Wizard When the web menu appears, click Start to proceed with the Smart Setup Wizard.
R10000 USER’S GUIDE Configure your Internet Connection Configure your Internet settings using the automatic configuration settings. The wizard will check the connection to your modem and attempt to automatically configure your Internet connection settings. If there is a problem with the connection the wizard will provide you with information regarding the problem. More advanced users may choose to configure their connections manually by selecting Manual Configuration.
R10000 USER’S GUIDE If there was a problem with the Automatic Configuration, the wizard will notify you of the issue. If you continue to have problems, contact our support department at 888-573-8820. If the Automatic configuration was successful, you will be directed to a Configuration Successful page. Click Next to continue.
R10000 USER’S GUIDE Set the System Clock The System Clock is used for system logs and setting schedules for Internet access. Click Sync to synchronize the System Clock with the time on your computer. Click Next to continue.
R10000 USER’S GUIDE Configure your Wireless Settings The default SSID of the High Power Router is “Amped_Network” To change it, enter a new name in the SSID field. Users connecting wirelessly to the High Power Router will use this ID to identify your wireless network. The default Security Key (WPA/WPA2) for your wireless network is “wireless”. To change it, enter a new key in the Security Key field. The key must be 8-characters minimum. Click Next to apply your settings. The High Power Router will reboot.
R10000 USER’S GUIDE Setup Summary Once the High Power Router has rebooted, it will load the Setup Summary page and provide you with the details of your setup. Open a new web browser window and check that you have access to the Internet. At this time, you may disconnect from the High Power Router and start a wireless connection. If you have any wired devices that you would like to attach to the High Power Router you may do so now as well. Enjoy your Amped Wireless network.
R10000 USER’S GUIDE WIRELESS SETTINGS Wireless Settings: Basic Settings The Basic Settings page allows you to adjust settings for your local wireless network. Disable All Wireless Connections: Disabling Wireless will turn off all Wi-Fi activity. Users will no longer be able to connect wirelessly to your network. Band: Select the compatible Wi-Fi standard and speed for your wireless network Broadcast SSID: Selecting Disable Broadcast SSID will hide the visibility of the router’s SSID.
R10000 USER’S GUIDE WMM: Prioritizes multimedia data over the wireless network. Associated Clients: Shows the active users connected wirelessly to your network.
R10000 USER’S GUIDE Wireless Settings: Basic Settings: Guest Networks Guest Networks: You may add additional names (SSID) to your Wireless Network with different characteristics for each SSID. Each additional Network or SSID can have its own security, band and data rate settings. You may restrict users to specific SSIDs or provide access only to some users with lower bandwidth by changing the band (i.e. only allow 802.11b access to specific users).
R10000 USER’S GUIDE Wireless Settings: Security Settings The Security page allows you to change the type of wireless security settings for your wireless network. Using the drop down menu, you can select which network you wish to configure and may adjust the security settings below. If you are using the Guest Network feature, you will be able to adjust the security settings for your additional SSIDs as well.
R10000 USER’S GUIDE Wireless Settings: Advanced Settings Advanced Wireless Settings should only be adjusted by technically advanced users. It is not recommended that novice users adjust these settings to avoid degrading wireless performance. Fragment Threshold: The default and recommended setting is at 2346, meaning the High Power Router will never fragment any frames that it sends to wireless users. RTS Threshold: Adjusts the size of RTS data packets.
R10000 USER’S GUIDE Preamble Type: Defines the length of the Cyclic Redundancy Check for communication between the router and roaming wireless users. IAPP: Inter-Access Point Protocol STBC: Space Time Block Coding improves reception by coding the data stream in blocks.
R10000 USER’S GUIDE Wireless Settings: Wi-Fi Protected Setup (WPS) WPS is a Wi-Fi feature created to make Wi-Fi setup simple and easy. Some wireless routers and adapters support this feature with varying names (i.e. one touch setup or WPS). You may enable WPS setup here by selecting the type of WPS setup you wish to use. The High Power Router supports all types of WPS setup: Option A: Push button: You may push the WPS button on the web menu or use the physical button on the back of the High Power Router.
R10000 USER’S GUIDE NETWORK SETTINGS Network Settings: Local Network (LAN) These settings are for your local network only and do not apply to your Internet / ISP connection. IP Address: The IP address of the High Power Router. Subnet Mask: The subnet of the High Power Router. Default Gateway: The access point to another network. DHCP: Each network device on your local network will have its own IP Address. The DHCP server automatically assigns the IP addresses to each device connected to your network.
R10000 USER’S GUIDE Set Static DHCP: This allows specific devices to be given a specific IP address each time the device connects to the network. The DHCP server will always assign the same IP address to the same device. This feature is often used for shared devices such as network printers or servers. 802.1d Spanning Type (STP): A network protocol that ensures a loop-free topology for networks that have Ethernet bridges.
R10000 USER’S GUIDE Network Settings: Internet Network (WAN) The Smart Setup Wizard will assist you in setting up your Internet connection. However in the case that you wish to adjust settings manually, the options on this page provide you with the tools to do this easily. Select your Internet Connection type from the drop down menu: Manual IP (Static): For Internet connections where the Internet provider does not provide you with an IP address automatically.
R10000 USER’S GUIDE available). Wait about 30 seconds and then power the Modem back on. You can run through the Smart Setup Wizard again to see if that fixes your Internet connection issues. PPPoE connections normally require login information. If you do not know the settings for your PPPoE connection, please contact your Internet provider. PPTP and L2TP connections require login information as well as IP address settings.
R10000 USER’S GUIDE Network Settings: Advanced Settings These settings apply to the Local Network and your Internet Connection Network. If you are not familiar with these settings, please refer to a network administrator to avoid putting your network at risk. Enable uPnP: Universal Plug and Play is a network feature that allows uPnP enabled devices to “just work” with each other when connected to the same network.
R10000 USER’S GUIDE Enable Web Server Access on WAN (Remote Management): Allows access to the Web Menu over the Internet Enable IPsec pass through on VPN connection: Allows the IP security protocol suite to pass through on a VPN connection. Enable IPv6 pass through on VPN connection: Allows the IPv6 protocol suite to pass through on a VPN connection.
R10000 USER’S GUIDE SMART FEATURES The High Power Router provides your network with Smart Features that help to provide convenience and protection for your wired and wireless network. The Smart Features allow you to control access of your wireless network through: on/off schedules, specific user authorizations, and wireless coverage control. These settings apply to your local wireless and wired network.
R10000 USER’S GUIDE Smart Features: Wireless Coverage Controls: Adjust the output power of the High Power Router to control the coverage distance of your wireless network. For a smaller coverage area you can select a lower output power. For the maximum wireless coverage, select the 100% selection. Note that if you select a lower output power, your connection to your Home Network will also decrease in range. So be careful and test your signal strength after each adjustment.
R10000 USER’S GUIDE Smart Features: Access Schedule Access Schedules will enable or disable your wireless access at a set time based on your predefined schedule. This feature is often used for restricting access to all users (such as kids, employees, guests) during specific times of the day for parental control or security reasons. a. Enable Access Schedule b.
R10000 USER’S GUIDE Smart Features: Block Websites To block a website, you must first enable URL filtering. After it has been enabled you can begin adding as many websites as you wish into the URL Address field. Note: If you wish to block www.google.com, simply type in "google" and the High Power Router will block all websites with the text "google" in the URL.
R10000 USER’S GUIDE Smart Features: User Access (MAC Address Filtering) User Access allows you to deny access or allow access to specific users connecting to the network. Each networking device has a unique address called a MAC address (a 12 digit hex number). By inputting the MAC address into the field, you can define whether that device is allowed into your network or not allowed. A MAC Address may sometimes be referred to as a Physical Address.
R10000 USER’S GUIDE Smart Features: User Access (IP Address Filtering) User Access (IP Filtering) is similar to User Access (MAC filtering) except that the High Power Router uses the local IP address to filter the specific data from the specified network protocol. For example, if you chose to block TCP data packets from a specific computer, you would need to figure out what that device's IP address is and select TCP from the Protocol drop down menu.
R10000 USER’S GUIDE FIREWALL SETTINGS The High Power Router’s Firewall is designed to prevent unauthorized users from accessing your network. This section will go over the different features of the Firewall and how to configure them.
R10000 USER’S GUIDE Firewall Settings: Port Filtering Port Filtering is a security measure that prevents users from using specific ports for reasons other than what those ports were originally intended for. For example, TCP port 21 is traditionally used for FTP. However, there is nothing stopping a user from using port 21 for purposes other than FTP access. By enabling Port Filtering on TCP port 21, only FTP communications would be allowed. No other types of communication would be allowed on this port.
R10000 USER’S GUIDE Firewall Settings: Port Forwarding Port Forwarding is a rule that tells the High Power Router that if a specific type of request comes in on a specific port, then that request should be forwarded to a specific device on the private network. Port Forwarding is often used for setting up servers, cameras and other devices that require remote access. Enable Port Forwarding: Enables designated ports to begin forwarding.
R10000 USER’S GUIDE Firewall Settings: DMZ (Demilitarized Zone) A DMZ is a network location or IP Address that is not protected by the firewall. When enabling DMZ it is important to note that the device on the IP Address designated as part of the DMZ does not have any protection from the High Power Router’s firewall. The device’s only security would be those built into the operating system.
R10000 USER’S GUIDE Firewall Settings: Virtual LAN A VLAN has the same attributes as a physical local area network (LAN) but it allows for devices to be grouped together even if they are not located on the same physical network switch. The benefit of a VLAN is that it allows network traffic to flow more efficiently for computers or network devices that are within sections of mutual interest.
R10000 USER’S GUIDE Firewall Settings: Denial of Service A Denial of Service attack is an attempt by a user (or users) to make a server’s or network’s services unavailable. The user sends a server multiple requests with false return addresses. The server will attempt to respond by sending a request back to the user; however, since the address is false, the server will wait for a response before closing the connection.
R10000 USER’S GUIDE QUALITY OF SERVICE QoS prioritizes and guarantees network performance for a specific IP Address range or MAC Address. QoS is often used for applications that require steady bandwidth. Common applications include VoIP phones, video streaming applications (i.e. DVRs, network cameras, video on demand), online gaming and servers.
R10000 USER’S GUIDE MANAGEMENT FEATURES The Management Features on the High Power Router allow you to view the status of the system, your Internet connection, wireless network and local area network. The Network Statistics page provides detailed traffic data for each connection type.
R10000 USER’S GUIDE Management: System Status The System Status provides you with a snapshot of your High Power Router’s current connections and settings. The System Information section provides you with the router’s firmware version and build. This is used to help our support department determine what firmware version your device is running. The Current Date / Time is the setting for the system clock. If this time is off, go to the System Clock section and configure your system time.
R10000 USER’S GUIDE The Local Area Network settings display the current configurations for local network IP address and DHCP server settings. Management: Network Statistics Network statistics shows the data activity for each connection type on the High Power Router (Internet, Wireless and Wired). The Internet Connection statistics show the data activity for all upload and download data over your Internet connection.
R10000 USER’S GUIDE Management: Dynamic DNS Settings The Dynamic Domain Name System (DDNS) is a method to keep a web domain name, or web address, linked to a changing IP address as most Internet Providers do not provide static IP addresses. To use DDNS, you must first set up an account with a DDNS provider. The High Power Router supports two of these providers (TZO and DynDNS).
R10000 USER’S GUIDE Management: System Clock Maintain the internal clock for the High Power Router by syncing with your computer’s time. Your system clock settings need to be accurate in order for logs and wireless access schedules to work correctly.
R10000 USER’S GUIDE Management: System Logs The System Log is useful for viewing the activity and history of your High Power Router. The System Log is also used by Amped Wireless technicians to help troubleshoot your router when needed. It is recommended that you enable all logs in the event that troubleshooting is required. All log entries will be deleted each time the High Power Router reboots or is powered off.
R10000 USER’S GUIDE Management: Upgrade Firmware Amped Wireless continuously updates the firmware for all products in an effort to constantly improve our products and their user experiences. Check the Downloads page for your product frequently to see if there are any updates. The firmware update is downloaded as a zip file from the Support Webpage link on the left. You will need to have an unzipping program to open the file.
R10000 USER’S GUIDE Management: Save and Reload Settings Saving your current settings allows you to back-up your current settings which may be reloaded at a later time. This feature may be useful for testing new features and settings without having to worry about returning to a stable platform. To save current settings: a. b. Click Save Select a file name and location To load previously saved settings: a. b. c.
R10000 USER’S GUIDE Management: Password Settings The default settings for the High Power Router are: Login: admin Password: admin If you wish to enable a password to protect unauthorized access to the web menu and Smart Setup Wizard, you may enter one here.
R10000 USER’S GUIDE TECHNICAL SPECIFICATIONS Wireless Standard: 802.11n, 802.11b/g Frequency Band: 2.
R10000 USER’S GUIDE DEFAULT SETTINGS The default settings for your High Power Router are listed here. If for some reason you need to return your High Power Router back to default settings, hold down the Reset button on the back panel for 10 seconds. The High Power Router will reset back to factory settings as listed below: IP Address: 192.168.3.1 Web Menu Access: http://setup.ampedwireless.
R10000 USER’S GUIDE TROUBLESHOOTING AND SUPPORT INFORMATION We are here to help. If you have any issues with your High Power Router please contact us. To contact Amped Wireless’ Technical Support use one of the following methods: Phone: 888-573-8820 Email: techsupport@ampedwireless.com Web: www.ampedwireless.
R10000 USER’S GUIDE Troubleshooting The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc. Troubleshooting: Web Menu Issues I entered setup.ampedwireless.com and it failed to open the Web Menu. a. b. c. d. e. Make sure your computer is connected to the High Power Router using the included Ethernet cable. Do not try to connect with a wireless connection. Ensure that the power on the High Power Router is on.
R10000 USER’S GUIDE I have entered setup.ampedwiress.com but I cannot enter the Web Menu. I am prompted for a login and password but it does not let me continue. a. b. Check that you are using the right login and password. If this is your first time accessing the Web Menu, use the default login and password: (Login: admin, PW: admin) If you forgot your login and password for the Web Menu, reset the High Power Router to default settings and try again.
R10000 USER’S GUIDE Troubleshooting: Internet Connection Issues The Smart Setup Wizard could not automatically configure my Internet connection. a. b. c. d. e. Reset your modem by holding down the reset button located on the back of the modem for approximately five seconds. Try the automatic configuration again. Go to the Status page and Release and Renew your IP address. To access the Status page, go to More Settings > Management > System Status.
R10000 USER’S GUIDE I have gone through the Setup Wizard and I do not have Internet. a. b. Detach the power adapter and disconnect all computers from the High Power Router. Turn off the power to your modem and remove the backup battery (if available). Wait 2 minutes and power the modem back on. Wait 2 minutes for the modem to initialize. Power on the High Power Router and connect your computer to the router. Open your web browser and try to access the Internet.
R10000 USER’S GUIDE My Internet connection is unstable and drops intermittently. a. b. c. d. Power off your computer, the High Power Router and your modem. Power on your modem and wait 2 minutes. Power on the High Power Router and wait 1 minute for the router to initialize. Power on your computer and try again. Check to see if other computers are also having this problem. If they are not, check to see if your anti-virus software or firewall software is conflicting with your Internet connection.
R10000 USER’S GUIDE My Internet connection is abnormally slow. a. b. c. d. Check with your Internet provider to ensure that they are not experiencing system wide issues. Check with speedtest.net to see the speed of your Internet provider. Connect directly to your modem with your computer and check speedtest.net again. If the speed results are the same, the issue is with your Internet provider. Please contact your provider to troubleshoot the issue.
R10000 USER’S GUIDE Troubleshooting: Local Network Issues My computer is getting an IP address of 169.254.x.x and Windows says “Limited or no Connectivity.” a. b. c. d. e. f. g. Make sure the High Power Router is powered on. Check that your computer’s network adapter is enabled and is set to “Obtain IP Address Automatically.” Release and Renew your IP Address on your computer.
R10000 USER’S GUIDE Troubleshooting: Wireless Issues I am only getting 3 or 4 wireless signal bars on my wireless computer and I am within 10 feet of the wireless router. a. b. Step back at least 10 feet from the High Power Router and check your signal again. The High Power Router emits high power, long range Wi-Fi signals that may confuse your wireless adapter signal reading at close range. The speed and signal are at 100%, however your readout may not be displaying the data correctly.
R10000 USER’S GUIDE e. f. Place the High Power Router in a higher location near the center of your desired coverage location. Position the antennas on the High Power Router in opposite orientations. My wireless adapter does not connect at the maximum wireless speed. a. b. c. d. e. f. Your wireless network adapter may be outdated and have older wireless technology not capable of achieving the wireless network speeds of the High Power Router.
R10000 USER’S GUIDE I cannot connect my Windows Vista computer to the wireless network. I enter my wireless password and I see an error. a. b. Manually add a wireless network to your Vista computer: Click Start, and then click Network. Select Network and Sharing Center. Click Manage Wireless Networks. Click Add and select Manually create a network profile. Type in the SSID, and select the type of security and enter your security key. Select “Start this connection Automatically” and click Next.
R10000 USER’S GUIDE I cannot connect my Windows XP computer to the wireless network. I enter my wireless password and I see an error. a. b. c. Make sure your computer has the latest Windows Service Pack. Windows Service Pack 1 does not support WPA security. Upgrade to the latest Service Pack to support the latest wireless encryption. Manually add a wireless network to your XP computer. Disable IEEE 802.1x authentication.
R10000 USER’S GUIDE WARRANTY AND REGULATORY INFORMATION The Amped Wireless (A division of Newo Corporation, Inc.) Limited Warranty Warranty Period: The Amped Wireless Limited Warranty is for one (1) year from the date of purchase for new products. Refurbished products carry the Limited Warranty for thirty (30) days after the date of purchase.
R10000 USER’S GUIDE unenforceable, its remaining provisions shall remain in effect. All costs of shipping the product to Amped Wireless shall be borne solely by the purchaser. Limitations: IN NO EVENT SHALL AMPED WIRELESS’ (NEWO CORPORATION’S) LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT FROM DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE PRODUCT, ITS ACCOMPANYING SOFTWARE, ACCESSORIES OR ITS DOCUMENTATION.
R10000 USER’S GUIDE www.ampedwirleess.com/support to fill out a Return Authorization (RMA) form and obtain a Return Authorization (RMA) number. A dated proof of original purchase and the RMA number is required to process warranty claims. You are responsible for properly packaging and shipping the product at your cost and risk to Amped Wireless.
R10000 USER’S GUIDE Regulatory Information FCC Statement and Declaration: Amped Wireless declares that this device complies with Part 15 of the FCC Rules and Regulations. Operation of this device is subject to the following two (2) conditions: (1) This device may not cause harmful interference (2) This device must accept any interference received, including interference that may cause undesired operation.
R10000 USER’S GUIDE - Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution and Safety Notices: Any changes or modifications (including the antennas) made to this device that are not expressly approved by the manufacturer may void the user’s authority to operate the equipment.
R10000 USER’S GUIDE Industry Canada Statement: This Class B digital apparatus complies with RSS-210 and ICES-003 of the Industry Canada Rules. Operation of this device is subject to the following two (2) conditions: (1) This device may not cause harmful interference (2) This device must accept any interference received, including interference that may cause undesired operation. Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
R10000 USER’S GUIDE Déclaration d’Industrie Canada : Cet appareil numérique de classe B est conforme aux réglementations RSS210 et ICES-003 d’Industrie Canada. Le fonctionnement de cet appareil est sujet aux deux conditions suivantes: (1) Cet appareil ne peut pas causer de brouillage préjudiciable (2) Cet appareil doit accepter toute interférence reçue, y compris les interférences pouvant provoquer un dysfonctionnement.
tech support e-mail web 888-573-8820 techsupport@ampedwireless.com www.ampedwireless.com Amped Wireless A Division of Newo Corporation Copyright © 2012 Amped Wireless / Newo Corporation. All rights reserved. Amped Wireless, Newo Corporation, and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation.
