Operation Manual

I keep losing my connection

• Make sure you aren’t too far from the base station (in ideal

conditions, it should work up to 300 metres outdoors and up

to 50 metres indoors).

• The base station may not be in an ideal location – consider

moving it.

My handset keeps switching off

• It may need recharging. So it can charge fully, place your

handset on its charger base for at least 16 hours (make sure

the power socket is switched on!).

• Replace the rechargeable batteries. Any replacement batter-

ies should be the same type as those provided.

Caller’s identification (Call Line ID) isn’t working

• Check you have this service on your phone line. Please call

your network provider.

• The caller may have withheld their phone number.

My handset or base doesn’t ring

• Check that the ringer is on. See pages 15 and 17.

I’ve got a buzzing noise on my radio, TV or computer

• We suggest you use your cordless handset at least one

metre away from electrical equipment and mobile phones.

There is interference in the earpiece and/or internet con-

nection is very slow when using the phone

• You must plug the phone into the wall socket via an ADSL fil-

ter if you have broadband internet on your phone line.

When I am using an automated telephone service and I am

asked to press a button, there is no response.

• The dialling mode may be set to PULSE instead of TONE.

Check and change this if necessary. (See page 17).

When a caller leaves a message it is not registered on my

answering machine.

• It is possible that you are subscribed to your network

provider’s voice mail service, (Call minder) which is answer-

ing before your BigTel 280 can. You can usually check this

by dialling 1571. Call your network provider if you wish to

cancel this service.

When a caller tries to leaves a message an announcement

says that my “mail box” is full, even though there are no

messages on my answering machine.

• It is possible that you are subscribed to your network

provider’s voice mail service (Call minder), which is answer-

ing before your BigTel 280 can. You can usually check this

by dialling 1571. Call your network provider if you wish to

cancel this service.

Helpline UK 0844 800 6503

(See page 26 for costs and hours of operation)

APPENDIX