USER GUIDE HOME WI-FI MESH TECHNOLOGY™ AmpliFi™ Home Wi-Fi System
AmpliFi User Guide Table of Contents Table of Contents Chapter 1: Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Setup and Configuration . . . . . . . . . . . . . .
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AmpliFi User Guide Chapter 1: Getting Started Chapter 1: Getting Started 3. Connect the small end of the Power Adapter to the power port on the AmpliFi Router. Introduction Thank you for purchasing the AmpliFi™ Home Wi-Fi Mesh Technology™ System.
Chapter 1: Getting Started Installing the Mesh Points For best performance, the Mesh Points should be placed in opposite directions between the Router and the areas farthest from the Router. Mesh multi-hop should only be used when necessary, as performance will degrade with each hop. AmpliFi User Guide 2. After approximately one minute, the LEDs will reflect signal strength, illuminating upward once the Mesh Point is connected to the Router. 3.
AmpliFi User Guide App Users To set up the AmpliFi Router using the AmpliFi app, follow these steps: Chapter 1: Getting Started 4. Tap Skip to bypass the four hardware setup instructions (which were performed in the previous section) or swipe left to review these steps again. When you are finished, tap Continue. 1. Download and install the AmpliFi app from the App Store or Google Play™. 2. Launch the AmpliFi app. 5. Tap the AmpliFi Router icon from the list of devices that still require setup.
Chapter 1: Getting Started AmpliFi User Guide 7. The Router will emit a sound, indicating that the configuration is complete. 4. Enter a new name for your wireless network and create a wireless password. Note: Your password must be at least eight characters long. WAN IP 10.0.2.192 ROUTER IP 192.168.124.1 1 8. From your phone or mobile device, join the wireless network you created in step 6. Setup is complete. Non-App Users 1. Tap the screen on the Router to see additional setup options. 5.
AmpliFi User Guide 2. When the AmpliFi portal appears, click Settings. Chapter 1: Getting Started with your selection. DHCP DHCP (Dynamic Host Configuration Protocol) automatically configures your AmpliFi Router. 1. Click Save & Continue. 3. Enter the administrator password and click Login. The AmpliFi Router will emit a sound indicating that it has been configured. WAN IP 10.0.2.192 ROUTER IP 192.168.124.
Chapter 1: Getting Started AmpliFi User Guide Static PPPoE The Static option allows you to manually enter information given to you by your Internet Service Provider (ISP). Point-to-Point Protocol over Ethernet (PPPoE) is a virtual private and secure connection between two systems that enables encapsulated data transport. 1. Enter the appropriate information into each of the corresponding fields. • IP Address Enter the Internet IP address of the Router.
AmpliFi User Guide App Features From the main app screen, tap the menu icon in the upper left corner to reveal additional app functions. A slide-out menu appears with the following options: Live Support, About, Terms of Service, and Logout. Chapter 1: Getting Started Live Support Starts a Chat window within the app. Live chat support is available 24 hours a day, 7 days a week. Live chat is also available at help.amplifi.com by selecting Chat with us in the bottom right corner of your browser.
Chapter 1: Getting Started Accessing Another AmpliFi Router The app accesses one AmpliFi Router at a time. If you want to set up or access a different Router, perform these steps: 1. Log out of the current AmpliFi Router. AmpliFi User Guide Start Wizard You may also restart the AmpliFi setup wizard by tapping the menu icon in the upper left corner and selecting Start Wizard. This option is only available if you are not logged into an existing AmpliFi Router. 2.
AmpliFi User Guide Chapter 1: Getting Started Throughput Speed JUL 15 — NOW 126.4 317.9 Total MB • Date - Now Displays the date range for the current throughput, for both uploads and downloads. • Total MB, Upload Displays the amount of data uploaded during the current date range. • Speed, Upload Displays the current upload speed. • Speed, Download Displays the current download speed. • Total MB, Download Displays the amount of data downloaded during the current date range. IP Addresses WAN IP 10.
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AmpliFi User Guide Chapter 2: Overview Chapter 2: Overview Router Settings The Overview screen of the AmpliFi App displays the system dashboard. It provides an overview of the AmpliFi Wi-Fi system including network status, number of connected clients, and active download/upload speeds. The Settings screen for the AmpliFi Router offers a variety of configuration options and hardware information. Settings Tap the router icon to display or edit the Router’s settings.
Chapter 2: Overview AmpliFi User Guide Internet • IP Address Enter the Internet IP address of the Router. The Internet screen for the Router allows you to access Internet connection settings, including service type: DHCP, Static IP, or PPPoE. Tap to save your changes. • Network Mask Enter the network or subnet mask of the Router. • Gateway Address Enter the IP address of the service provider’s gateway router. • Primary DNS Address Enter the IP address of the service provider’s primary DNS server.
AmpliFi User Guide • Clone MAC Address Disabled by default. Select this option to clone a computer’s MAC address to the Router. Enter the MAC address in the field provided. This may be helpful if your service provider registered the MAC address of the computer you had previously connected to the modem. MAC address cloning allows the Router to be recognized instead. • Bridge Mode Disabled by default, bridge mode can help you grow your network and/or separate multiple networks.
Chapter 2: Overview • Show Password Disabled by default. Select this option to display the password in plain text. • Security Select the type of wireless security you use: None, WPA PSK, or WPA2 PSK (recommended). WPA2 PSK is the default. • Hidden SSID Disabled by default. Select this option if you don’t want the wireless network name or SSID to be broadcast. Guest • SSID Name The name of the guest wireless network is displayed. Tap to change it.
AmpliFi User Guide Chapter 2: Overview General The General screen allows you to access device settings. Tap to save your changes. 2.4 GHz -- Automatic Enabled by default. Disable this option to specify a channel setting. -- Channel Select the appropriate channel to use. -- Bandwidth Select the appropriate channel width, 20 MHz or 20/40 MHz. 5 GHz -- Automatic Enabled by default. Disable this option to specify a channel setting. -- Channel Select the appropriate channel to use.
Chapter 2: Overview AmpliFi User Guide Port Forwarding Information The Port Forwarding screen in the app allows you to set up port forwarding rules. Typically you configure a port forwarding rule so a host on the external network can access a server on the internal network by using the public IP address (or hostname) of the Router. About To create a port forwarding rule, tap +.
AmpliFi User Guide MAC Addresses • WAN Network Displays the MAC address of the WAN (Internet or public) interface. • LAN Network Displays the MAC address of the LAN (local) interface. Chapter 2: Overview • Updates Available If firmware updates are available, then the current and update version numbers for the firmware are listed for each applicable device. Tap Update All to proceed with all available firmware updates. • Wi-Fi 2.4 GHz Displays the MAC address of the 2.4 GHz wireless interface.
Chapter 2: Overview AmpliFi User Guide When the file is ready to transmit, tap Send. If you want to discard the file, tap Cancel. General • Device Name Displays the descriptive name of the Mesh Point. Tap to change it. • LED Enabled by default. Tap the toggle switch to turn off the LEDs on the Mesh Point. app_user@amplifi.com • About Select this option for more information about the Mesh Point. • General -- Model Name Displays the model of the Mesh Point.
AmpliFi User Guide To generate the file, tap Proceed. To ignore creating the support file, tap Cancel. Chapter 2: Overview About The About screen for the Mesh Point displays the model name and version numbers of the device and software, as well as the MAC addresses of the hardware interfaces. When the file is ready to transmit, tap Send. If you want to discard the file, tap Cancel. app_user@amplifi.
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AmpliFi User Guide Chapter 3: Performance The Performance screen allows you to access the throughput statistics and run a speed test. You can examine up‑to‑date, second‑by‑second performance so you know how the Router and Mesh Points are communicating with your devices. Throughput The initial view displays the Throughput bar graph. It shows a recent history of upload and download throughput.
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AmpliFi User Guide Chapter 4: Guest Chapter 4: Guest Status and Settings The Guest screen allows you to enable guest access to the wireless network. Active/Inactive Displays the status of the guest network. Guests Connected Displays how many guests are currently connected to the guest network. Quick Setup To enable the guest network: Max. Guest Count Displays the maximum number of guests allowed to connect at the same time. 1. Select how many guests you want to allow, up to a maximum of 10.
Chapter 4: Guest Start Tap to enable the guest network. Stop Tap to disable the guest network. Settings Tap to access the wireless settings for more configuration options, including wireless security options. Indefinitely Tap to remove the time limit for guest access. If the guest network was inactive, you can tap this option to immediately enable the guest network.
AmpliFi User Guide Chapter 5: Controls Chapter 5: Controls (icon) Represents the client device connected to your AmpliFi network. The Controls screen displays the list of clients currently connected to the Router and Mesh Points. Hostname Displays the descriptive name of the client connected to your AmpliFi network. (2.4 or 5) GHz Displays the radio band being used by the client connected to your AmpliFi network.
Chapter 5: Controls Advanced Client Details AmpliFi User Guide • Create static lease Tap to map a static IP address to the client device. The Client Details screen displays device and status information about the client conected to your network. • Details Tap to display additional device and status information about the client device. -- Name The hostname of the client device is automatically displayed. If you want to change it, tap to edit the name.
AmpliFi User Guide Chapter 6: Diagnose Chapter 6: Diagnose The Diagnose screen will check your WAN link, IP settings, Internet connection, and Mesh Point status. A green check mark indicates success. WAN Link The connection between the Router and modem is checked. IP Address Displays the public IP address of the Router. Gateway Address Displays the IP address of the service provider’s gateway router. DNS Address Displays the IP address(es) of the service provider’s DNS server(s).
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AmpliFi User Guide Appendix A: FAQs This appendix includes three types of frequently asked questions: • Getting Started • Troubleshooting • Advanced Features Getting Started How do I set up my Wi-Fi password? By default, the AmpliFi administrator password (or device password) and the Wi-Fi password match. During the initial setup of the Router, you have the option to change your administrator password. To change the Wi-Fi password, follow these steps: 1. Open the AmpliFi app. 2.
Appendix A: FAQs Can I use my current Internet service provider? Yes, the Router works with most ISPs (Internet Service Providers) because it connects directly to the modem you already have. Does AmpliFi support fiber services, such as Google Fiber or Fios? Yes, you can use AmpliFi with a fiber service if you set up the Router to use bridge mode.
AmpliFi User Guide Alternative method: You can manually reset each device to factory defaults. 1. On the Router, use a straightened paperclip or similar object to press the Reset button for approximately 10 seconds until the LED turns off. 2. On each Mesh Point, use a straightened paperclip or similar object to press the Reset button for approximately 10 seconds until you hear a long beep. Repeat this with each device, one by one.
Appendix A: FAQs 9. Select the appropriate protocol. This is typically TCP (Transmission Control Protocol); however, some services may require UDP (User Datagram Protocol). 10. Tap to save your settings. Tip: You can usually find the port number and protocol for your service in your device documentation or during an online search. DHCP Server To manage the DHCP server settings, perform these steps: 1. Open the AmpliFi app. 2. Tap the picture of the Router. 3. Tap DHCP Server. 4.
AmpliFi User Guide Appendix B: Contact Information 24/7 Live Chat Support Appendix B: Contact Information Corporate Headquarters U Labs 2880 Stevens Creek Blvd. San Jose, CA 95128 www.amplifi.com Live chat support is available within the app, 24 hours a day, 7 days a week. Tap the icon in the upper left of the app and then tap Live Support. Live chat is also available at help.amplifi.com by selecting Chat with us in the bottom right. Support Online help.amplifi.com Email help@amplifi.
©2016 Ubiquiti Networks, Inc. All rights reserved. Ubiquiti, Ubiquiti Networks, the Ubiquiti U logo, ULabs, the ULabs logo, AmpliFi, and Home Wi-Fi Mesh Technology are trademarks or registered trademarks of Ubiquiti Networks, Inc. in the United States and in other countries. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
