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FAQ’s Performax

1 Performax Printers Trouble Shooting Performax Error Codes 29

What are the Performax Error Codes?

Answer Click here for a list of Performax Error Codes or download the list in pdf format from our Technical

Bulletins page.

http://www.datasouth.com/support/pmaxq1.htm

Performax Error Codes

Listed below are the post error codes Performax will display in the event of a system level

problem. The error numbers are displayed on the top line of the LCD in the following format.

Singular occurrences of the following errors may be considered soft failures.

MAIN PROCESSOR POWER-ON AND RUNTIME ERRORS:

ERROR

NUMBER

DESCRIPTION

BOTTOM

LINE OF

LCD DISPLAY

BOARD

4000

Rom Error:

Checksum does not match roms. Caused by a defective rom.

Computed

checksum

Main

4001

No Bus Error:

Writes to a memory location which should generate a bus

error. If no bus error occurs this message is displayed. This

is a simple hardware test.

Accessed

address

Main

4002

NV Ram Error:

Caused by a read/write test failure on the NVM chip.

Accessed

address

Main

4010

Font Rom Error:

Checksum does not match roms. Caused by a defective rom.

Computed

checksum

Main

4011

Ram Error 1:

Walking zero bit

failure address

Main

4012

Ram Error 2:

Walking one bit

failure address

Main

4013

Ram Error 3:

All zeros failure

address

Main

4014

Ram Error 4:

All ram tests performed on power up.

All ones failure

address

Main

4015

Map Error:

Checks for ram at the base address. Displays error if no ram

installed.

No ram found at

ram base address

Main

4020

Paper Timed Out:

Blank

Main

4021

Keypad Timed Out:

Blank

Keypad

4022

Carriage Timed Out:

Blank

Main

4023

Interface Timed Out:

Blank

Main

4030

Bad command from Paper:

Blank

Main

4031

Bad command from Keypad:

Blank

Keypad

4032

Bad command from Carriage:

Blank

Main

4033

Bad command from Interface:

Blank

Interface

4100

Bus Error:

Accessed

address

Any

Summary of content (6 pages)

PAGE 1
FAQ’s Performax 1 Performax Printers Trouble Shooting Performax Error Codes 29 What are the Performax Error Codes? Answer Click here for a list of Performax Error Codes or download the list in pdf format from our Technical Bulletins page. http://www.datasouth.com/support/pmaxq1.htm Performax Error Codes Listed below are the post error codes Performax will display in the event of a system level problem. The error numbers are displayed on the top line of the LCD in the following format.
PAGE 2
4110 Address Error: 4120 Illegal instruction Error: Occurs when microprocessor encounters non-valid instructions. Privilege Violation Error: Program counter Internal processor soft error. Bad Interrupt Error: Program counter Caused by any interrupts which are not expected. Power Fail Error: Program counter Displayed by the system when power fail interrupt is triggered. If power stays up this message is displayed. This could be caused by a brownout condition or a power glitch.
PAGE 3
2 Performax Printers Trouble Shooting How do I fix false paper and carriage jams on Performax prin 18 How do I fix false paper and carriage jams on Performax printers? Answer  Paper Jams False paper jams on Performax units come from the mechanical switch located in the left tractor. One possible fix is to very slightly bend the metal tab of the switch out to make better contact with the paper. Otherwise the switch will need to be replaced.
PAGE 4
Use a multimeter to check the wires for continuity. The two possible weak points are at the crimps (figure 10) and at the rectanglar connector (figure 11). This connector plugs into the prinhead pc board routing signals to the printhead cable connectors (figure 12). The printhead cables (figure 13) plug into the connector and usually have enough foil exposed to test the top cable for continuity.
PAGE 5
Answer You will not need a print driver, you can set the emulation feature to a IBM or Epson or other print and use the drivers in Windows. 6 Performax Printers Trouble Shooting Compressed Print on a Performax Printer Model A600 4 We are having trouble getting a Performax printer to print compressed print through our software application. The printer is setup on SCO Openserver 5.
PAGE 6
manager. Once the same printer is selected in the printer and the computer, try to print a Windows test page. Please refer to the A600 User's manual for more detail. 10 Performax Printers Trouble Shooting Left Margin Moving to the Left While Printing 2 I have a DS A600 that the left margin moves to the left during a print job. I have tried replacing the main logic, p/h ribbon cables, encoder and strip, p/h driver board, and motor. I don't know what to try next.