Specifications

Appendix: Troubleshooting

MXD/T-1900L-PAN 19.4" Modero X Series® Panoramic Touch Panels

Appendix: Troubleshooting

Overview

This section describes the solutions to possible hardware/firmware issues that could arise during the common

operation of a Modero touch panel.

Panel Doesn’t Respond To Touches

Symptom: The device either does not respond to touches on the touch screen or does not register the touch as

being in the correct area of the screen.

If the screen is off:

The device may be in Display Sleep Mode. Press and hold the Sleep button to wake up the panel.

The device may not be connected to power. Verify that the power source is connected to the device

and receiving power.

Panel Isn’t Appearing In The Online Tree Tab

Verify that the System number is the same on both the NetLinx Project Navigator window and the System

Settings page on the device.

2. Verify the proper NetLinx Master IP and connection methods entered into the Master Connection section

of the System Settings page.

Can’t Connect To a NetLinx Master

Symptom: I can’t seem to connect to a NetLinx Master using NetLinx Studio.

Select Settings > Master Comm Settings > Communication Settings > Settings (for TCP/IP), and uncheck the

"Automatically Ping the Master Controller to ensure availability".

The pinging is to determine if the Master is available and to reply with a connection failure instantly if it is not.

Without using the ping feature, a connection may still be attempted, but a failure will take longer to be

recognized.

When connecting to a NetLinx Master controller via TCP/IP, the program will first try to ping the controller

before attempting a connection. Pinging a device is relatively fast and will determine if the device is off-line,

or if the TCP/IP address that was entered was incorrect.

If you decide not to ping for availability and the controller is off-line, or you have an incorrect TCP/IP address,

the program will try for 30-45 seconds to establish a connection.

Only One Modero Panel In My System Shows Up

Symptom: I have more than one Modero panel connected to my System Master and only one shows up.

Multiple NetLinx Compatible devices can be associated for use with a single Master. If the user does not

assign a device number, one will be assigned automatically to the panel. When using multiple panels, different

Device Number values have to be assigned to each panel.

1. Press and hold the Sleep button to open the Settings page.

2. Press the Protected button, enter 1988 into the on-screen Keypad’s password field, and press Done when

finished.

3. Enter a Device Number value for the panel into the Device Number Keypad. The range is from 1 - 32000.

If you are trying to connect to a Master controller that is behind a firewall, you may

have to uncheck this option. Most firewalls will not allow ping requests to pass

through for security reasons.