User manual

Appendix D. Technical support

The AnaGate hardware series and all existing programming interfaces are developed and supported by

Analytica GmbH. Technical support can be requested as follows:

Internet

The AnaGate web site [http://www.anagate.de/en/index.html] of Analytica GmbH contains information

and software downloads for AnaGate Library users:

• Product updates featuring bug fixes or new features are available here free of charge.

If you require technical assistance over the Internet, please send an e-mail to

<support@analytica-karlsruhe.de>

To help us provide you with the best possible support, please keep the following information and details

at hand when you contact our Support Team.

• Version number of the AnaGate library

• AnaGate hardware series model and firmware version

• Name and version of the operating system you are using