Quick Guide

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3.1 Wi-Fi Troubleshooting
If the camera does not connect and you’ve already checked the settings mentioned on the previous page, please log in
to your router and double check the setting for wireless channel selection. On an Apple airport you would use the
Airport Utility.
If the “Search” function of the wireless setup page found your Wi-Fi network it means that the wireless networking
hardware is working. If it then doesn’t connect it means that there is a password or IP address related issue.
Please note: The password can be any mixture of lower and uppercase alpha-numeric characters. Extended characters
are not permitted. Do not use a wireless password with spaces or punctuation in it. For example, “Joe & Mary’s Wi-Fi
#2” may not work unless you change it to something like JoeAndMary2”. Also make sure any WPA/WPA2 password is
between 8 and 63 characters total.
You can temporarily turn off passwords on your Wi-Fi router, and if you then set “Security mode” to “off” in the camera,
it should connect unless you have set your router to reject connection attempts from unknown devices.
Assuming that you are now at least connecting without passwords, you can proceed to add wireless security to your
router and try again. We recommend WPA2 if available, otherwise WPA. The older WEP mode is obsolete and may not
work correctly on Apple Airport. If you have trouble, switch to WPA2.
Since each password type can have 2 variations, this means you could have 4 possible combinations: WPA-TKIP,
WPA-AES, WPA2-TKIP, and WPA2-AES.
Some routers like Apple Airport series do not show clearly which one of these settings is being used, so if you have
difficulty you should try all 4 possible combinations. On a laptop you typically do not need to specify the exact password
type since the laptop will try everything automatically. The camera is picky, it needs to know exactly what type of
password you are using and does not try anything other than the exact type that you entered.
Remember to “Apply” first, then “Test”. If it says “Connected!” at the end of the test, you can remove the cable.
However, as long as the cable is still attached, the camera’s “System” menu will show “No wireless connection”.
If you still have trouble, be sure to check the Appendix for known issues.