Quick Guide

- 90 -
6.0 Troubleshooting
Problem
Cause and Remedy
I forgot the IP address of the
1.
Use the camera Setup program.
camera
I forgot my password to
1.
You will need to press the RESET button. Note: all configuration settings will be lost.
access the Settings menu
Wi-Fi connectivity doesn’t
1.
Signal strength is weak. Relocate the camera nearer to your router or remove the
work.
obstacles between the two.
2.
Make sure your wireless network SSID and Encryption settings are identical to your
networks.
3.
Check for any interference from other equipment.
The picture viewing
1.
Check that your Internet Explorer settings allow you to download and install ActiveX
interface does not appear.
controls.
2. Maximum 16 users are allowed to access the camera simultaneously through the
network.
3.
Network traffic may prevent the viewing interface from appearing quickly. Wait for a
while.
4.
Refresh the page.
The color of the picture is
1.
Confirm the colour setting of PC is 16 bits or more.
strange.
2.
Identify which camera’s model you have, Infrared versions of the camera sometimes
have shades of color spectrum alter the images the camera displays due to the Infrared
LEDs.
Unreadable characters are
1.
Set the Encoding or the Character Set of the selected language on the web browser
displayed.
I cannot see the controls of
1.
Reset your browsers Zoom setting or text size setting – pressing Ctrl and “0” (zero) at the
the Live Feed as the pictures
same time should do this.
goes over them
2.
Try to find settings that reset your page zoom or text zoom.
The motion detection
1.
Check the e-mail alert feature is properly configured
feature does not send e-mail
2.
The SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to
alerts.
prevent spam from being sent from your server. Try using a different SMTP server or
contact your ISP to see if SMTP access is being blocked.
3. Your Primary DNS IP Address may not be set
The power LED is flashing
1. A firmware upgrade has been interrupted or the firmware has otherwise been damaged.
green and the camera is
Please contact your place of purchase or TriVision Technical Support
inaccessible
Motion Detection triggers
1.
Motion detection is based on changes in pixel in the image. This means that if there are
unexpectedly
sudden changes in the lighting, motion detection may be triggered mistakenly. Lower the
sensitivity setting to avoid problems.
What do the changes to
Amber - Steady for connection to a 10/100 M bit/s network.
the LED light mean?
Amber - Flashes for network activity. Green - Steady for connection to a wireless
network.
Green - Flashes for network activity.