Full Product Manual

Troubleshooting Error Codes
If the display shows an error code, please refer to this sheet for a potential solution.
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Error Code Possible Cause Solution
• Cooktop controls are locked.
•
Make sure Lock mode is turned off.
• Circuit breaker has tripped or
fuse is blown.
•
Reset the circuit breaker or replace
the fuse.
• Power outage.
•
Check house lights to confirm power
outage.
• Installation wire not complete.
•
Contact manufacturer.
• No cookware or improper
cookware placement on the
cooking zone.
•
Make sure the cookware is centered
on the cooking zone, and the
cookware is also of correct type for
induction cooking. See SELECTING
COOKWARE page.
• Incorrect cookware size for
selected cooking zone.
•
The bottom of the cookware must be
large enough to cover the cooking
zone.
• Cookware is not properly resting
on the cooking zone.
•
The bottom of the cookware must be
flat and centered on the cooking
zone.
• Incorrect cooking zone detected
•
Make sure the correct control is ON for
the cooking zone being used.
• No power to cooktop
•
See "Cooktop does not work" issue
above.
• Internal cooktop heat sensor has
detected high temperatures
inside the cooktop, activating
automatic shut off.
•
Make sure the cooktop vents are not
blocked.
• Liquid or objects placed around
the control panel.
•
The cooktop control panel may read
liquids or objects obstructing the
panel, which can cause the cooktop
to shut off. Clean up spills or remove
objects, then restart the unit.
• Power boost is being used on
multiple cooking zones in
addition to using total power of
7400W and 9600W.
•
This is a normal occurrence.
The fans keep
running for one
minute after the
unit has been
switched off
• The electronics are cooling down
•
This is a normal occurrence.
Power boost
does not work
Cooktop turns
off while cooking
Cooktop does
not heat up
Cooktop does
not work