Warranty

9070811 BC Revised 06/09/16
Limited
Warranty
Transferable Limited Warranty on Exterior Color Finish
The color finish on the Fibrex
®
material exterior components (frame, sash, panel,
window sills and grilles) on Andersen
®
100 Series casement, awning, single-hung,
gliding, picture, transom windows, specialty windows and patio doors is warranted
to be free from manufacturing defects resulting in color fade greater than 5 delta
E* measured in accordance with ASTM D2244 for a period of ten (10) years from the
date of purchase from the retailer/dealer.
What is not covered by this exterior color finish warranty: weatherstripping,
accessories and hardware, including insect screen frames, patio door sills, hinges,
handles, trim sets and lock components, exterior trim profiles and exterior aluminum
coil stock.
In the event there is a defect covered by this limited warranty for exterior color
finish within the limited warranty period, Andersen, at its option, will: 1) refinish
the product - labor is included (the finish will be applied with standard commercial
refinishing techniques and may not be the same finish as originally applied to the
product), 2) repair the product, 3) provide replacement part(s) or product(s) to the
Andersen retailer/dealer you specify - labor is not included or 4) refund the original
purchase price. Such replacement parts or repairs are warranted for the remainder
of the original limited warranty period.
*Technical measurement of color fade
No Other Warranties or Representations
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES
ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATIONS BUT IN NO CASE
WILL EXTEND BEYOND THE LIMITED WARRANTY PERIODS SPECIFIED ABOVE.
ANDERSEN EXCLUDES AND WILL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES, WHETHER ARISING OUT OF CONTRACT, TORT OR
OTHERWISE. THE REMEDY OF REPAIR, REPLACEMENT OR REFUND OF THE ACTUAL
PURCHASE PRICE OF THE PRODUCT PROVIDED BY THIS LIMITED WARRANTY IS
THE EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSS OR DAMAGE.
Applicable Law
This Limited Warranty is only applicable in the U.S.A. (i.e. the fifty states and the
District of Columbia). This Limited Warranty gives you specific legal rights, and you
may also have other rights which may vary from state to state. Some states do not
allow the exclusion or limitation of incidental or consequential damages or limitation
of the duration of an implied warranty, so the above limitations or exclusions may
not apply to you. If any specific term of this Limited Warranty is prohibited by any
applicable law, it shall be null and void, but the remainder of this Limited Warranty
shall remain in full force and effect.
What is NOT covered by this Limited Warranty
In addition to any other limitations or exclusions in this Limited Warranty, Andersen
shall have no obligation for product failure, damage or costs due to or related to the
following:
• Product modifications or glass shading devices (e.g., glass tinting, security
systems, improper painting or staining, insulated coverings, etc.).
• Units improperly assembled or improperly mulled by others.
• Failure due to the application of non Andersen hardware (e.g., locksets, trim sets,
hinges, panic hardware, closers, etc.).
• Failure to properly install Andersen hardware.
• Adjustments or corrections due to improper installation.
• Improper installation or use, including use of a non-commercial door as a main
entrance or exit door for a building other than a single-family residential unit
or re-installing an Andersen window or door after it has been removed from a
building and re-sold and/or re-installed in a different building.
• Exposure to conditions beyond published performance specifications.
• Water infiltration other than as a result of a defect in manufacturing, materials or
workmanship.
• Condensation.
• Improper maintenance, such as use of brickwash, razor blades, sealants, sanding
or improper washing.
IMPORTANT: Please carefully read the Dispute Resolution Process that appears
in this document after the Limited Warranty. The Dispute Resolution Process
includes class action and jury trial waivers that affect your legal rights. To opt
out of these waivers, you must visit our website at www.andersenwindows.
com/optout and complete the opt-out form within one year from the date of
purchase of your Andersen
®
products from a dealer or retailer. The opt-out
only applies to the terms of the Dispute Resolution Process.
100 Series Windows & Doors Limited Warranty
Transferable Limited Warranty on Glass
The glass in Andersen
®
100 Series factory glazed window and door units (including
dual-pane glass, Low-E glass, SmartSun
™
glass, Heatlock
™
glass, PassiveSun
®
glass, patterned glass (including obscure, fern, reed and cascade designs),
Finelight
™
grilles, and tempered versions of these glass options) is warranted to
be free from defects in manufacturing, materials and workmanship for twenty (20)
years from the date of purchase from the retailer/dealer. It is also warranted not to
develop, under normal conditions, any material obstruction of vision resulting from
manufacturing defects or as a result of premature failure of the glass or organic seal
for twenty (20) years from the date of purchase from the retailer/dealer. Patterned
glass (including obscure, fern, reed and cascade designs) is warranted not to
develop, under normal conditions, any material change in appearance resulting from
manufacturing defects or as a result of premature failure of the glass or organic seal
for twenty (20) years from the date of purchase from the retailer/dealer. This limited
warranty on glass does not apply to special order glazings, impact-resistant glass or
glass that is not factory installed by Andersen.
In the event a glass failure occurs as a result of a defect in manufacturing, materials
or workmanship within the limited warranty period, Andersen, at its option, will: (1)
provide the appropriate replacement glass product to the Andersen retailer/dealer
you specify — labor is not included; or (2) provide a factory-authorized repair to
the existing glass at no cost to you; or (3) refund the original purchase price. Such
replacement parts or repairs are warranted for the remainder of the original limited
warranty period.
Transferable Limited Warranty on Components Other Than Glass
Non-glass portions of Andersen
®
100 Series windows and doors (including non-
electric operators, locks, lifts, balance systems, hinges, handles, insect screens,
weatherstripping, exterior trim, sash and frame members) are warranted to be free
from defects in manufacturing, materials and workmanship for a period of ten (10)
years from the date of purchase from the retailer/dealer. This limited warranty does
not apply to finishes on bright brass and satin nickel hardware.
In the event a component other than glass fails as a result of a defect in
manufacturing, materials or workmanship within the limited warranty period,
Andersen, at its option, will: (1) provide replacement parts to the Andersen retailer/
dealer you specify — labor is not included; or (2) provide a factory authorized repair
to the existing component at no cost to you; or (3) refund the original purchase price.
Such replacement parts or repairs are warranted for the remainder of the original
limited warranty period.
LIMITED WARRANTY AND DISPUTE RESOLUTION PROCESS
Para ver la versión, en español, de esta Garantía limitada y Proceso de
resolución de controversias, visite andersenwindows.com