Warranty
What is NOT covered by this limited warranty, continued:
Damage caused by the following:
• Improper installation or use, including use of a non-commercial door as a main entrance
or exit door for a building other than a single-family residential unit or re-installing an
Andersen window or door after it has been removed from a building and re-sold and/or
re-installed in a different building.
• Exposure to conditions beyond published performance specifications.
•
Water infiltration other than as a result of a defect in manufacturing, materials or workmanship.
• Condensation.
•
Improper maintenance, such as use of brick wash, razor blades, sealants, sanding or improper
washing.
• Failing to properly seal the exposed wood portions of a product. This includes, but is not
limited to, the exposed wood on all sides of a door panel (e.g., exterior, interior, top, bottom,
and both sides), a door frame and wood grilles.
• Chemicals or airborne pollutants, such as salt or acid rain.
• Delivery by others.
• Accidents.
• Acts of God.
• Normal wear and tear.
Additional items excluded from this limited warranty:
• Labor to replace sash or door panels, glass or other components.
• Labor and other costs related to the removal and disposal of defective product.
• Labor and materials to paint or stain any repaired or replaced product, component,
trim or other carpentry work that may be required.
• Products not manufactured by Andersen.
• The performance of the low-maintenance exterior glass coating on products with
High-Performance
™
Low-E4
®
glass. Performance will vary depending on environmental
conditions.
• Minor warping of wood and clad-wood doors. Andersen may defer actions on any claim
for warping for a period of up to twelve (12) months from the date of the claim in order
to permit conditioning and equalization to humidity and temperature conditions.
• Slight glass curvature, minor scratches or other imperfections in the glass that
do not impair structural integrity or significantly obscure normal vision.
• Rattling of grille bars within an air space.
• Tarnish or corrosion to hardware finishes.
• Special glazings. Contact us concerning the limited warranty on special glazings.
• Andersen
®
art glass and decorative insulated art glass, impact-resistant glass, electric
window operators, retractable insect screens and bright brass and satin nickel finishes
on door hardware. Contact us or refer to the specific limited warranties for these products.
• Andersen
®
100 Series windows and doors, storm doors and Renewal by Andersen
®
products
have their own limited warranties and are not covered by this limited warranty.
• Service trips to provide instruction on product use.
How to register your Owner-To-Owner
®
limited warranty
Andersen offers quick, easy warranty registration on our website. Just go to
www.andersenwindows.com/warranty and submit your
warranty information online. By registering, you will expedite
any warranty service you may have in the future. In addition,
you can receive product information updates, safety notices
and special offers regarding new products, as well as
information regarding enhancements for the windows and
doors you’ve
registered. All warranty information is treated
condentially and will not be sold or traded to any person or
organization outside of Andersen and the Andersen Dealer Network.
How to get help
For further information or to make a claim within this limited warranty period, please contact
the Andersen retailer/dealer who supplied you with your Andersen
®
product. If unavailable or
unknown to you, you may contact us at:
Andersen Windows, Inc. / Andersen Service Center
100 Fourth Avenue North
Bayport, MN 55003-1096
You may also contact us using the Service section of our web site at
www.andersenwindows.com or reach us by phone at 1-888-888-7020.
You can help us serve you faster by providing the following important information:
•
Description of the product such as the exterior color, unit type and size and inside visible glass
measurements.
• Glass logo information etched in the inside corner of the glass.
• Description of product concerns.
• Documentation of the purchase date, if available.
• Your name, address (with zip code) where the product is installed and telephone numbers.
If the limited warranty period has expired or for repairs not covered by the limited warranty,
many replacement parts are available for purchase. When warranty coverage is unclear,
Andersen may charge an inspection fee for any on-site product inspection. If the inspector
determines the Andersen
®
product has a defect covered by this limited warranty, the inspection
fee will be waived.
Andersen
®
windows and doors are warranted in two ways.
Glass
Twenty (20) Year Transferable Limited Warranty
The glass in Andersen
®
factory glazed window and door units (including dual-pane glass, High-
Performance
™
Low-E4
®
glass, High-Performance
™
Low-E4
®
Sun glass, High-Performance
™
Low-E4
®
SmartSun
™
glass, Low-E glass, patterned glass (including: obscure, pebble, fern,
reed and cascade designs), Finelight
™
grilles, divided light grilles and tempered versions
of these glass options) is warranted to be free from defects in manufacturing, materials
and workmanship for twenty (20) years from the date of purchase from the retailer/dealer.
It is also warranted not to develop, under normal conditions, any material obstruction of
vision resulting from manufacturing defects or as a result of premature failure of the glass
or organic seal for twenty (20) years from the date of purchase from the retailer/dealer.
Patterned glass (including obscure, pebble, fern, reed and cascade designs) is warranted not
to develop, under normal conditions, any material change in appearance resulting from
manufacturing defects or as a result of premature failure of the glass or organic seal for twenty
(20) years from the date of purchase from the retailer/dealer. This limited warranty on glass
does not apply to special order glazings, Andersen
®
art glass, insulated art glass for Andersen
architectural products, impact-resistant glass or glass that is not factory installed by Andersen.
In the event a glass failure occurs as a result of a defect in manufacturing, materials or
workmanship within the limited warranty period, Andersen, at its option, will: (1) provide the
appropriate replacement glass product to the Andersen retailer/dealer you specify — labor is
not included; or (2) provide a factory-authorized repair to the existing glass at no cost to you; or
(3) refund the purchase price or the retailer’s/dealer’s price at the time of the original purchase,
whichever is less. Such replacement or repair is warranted for the remainder of the original
limited warranty period.
Components Other Than Glass
Ten (10) Year Transferable Limited Warranty
Non-glass portions of Andersen
®
windows and doors (including non-electric operators, locks,
lifts, balance systems, hinges, handles, insect screens, weatherstripping, exterior trim, sash
and frame members) are warranted to be free from defects in manufacturing, materials and
workmanship for a period of ten (10) years from the date of purchase from the retailer/dealer. This
limited warranty does not apply to Andersen electric window operators, retractable insect screens
or nishes on bright brass and satin nickel door hardware. The non-glass portions of Andersen
®
architectural windows and doors with wood exteriors and commercial doors are subject to a
limited warranty with a ve (5) year period, but otherwise identical to the ten (10) year limited
warranty described above.
In the event a component other than glass fails as a result of a defect in manufacturing,
materials or workmanship within the limited warranty period, Andersen, at its option, will:
(1) provide replacement parts to the Andersen retailer/dealer you specify — labor is not included;
or (2) provide a factory-authorized repair to the existing component at no cost to you; or (3)
refund the original purchase price or retailer’s/dealer’s price at the time of the original purchase,
whichever is less. Such replacement parts or repairs are warranted for the remainder of the
original limited warranty period.
General Conditions and Exclusions
The limited warranty set forth in this document is the only express warranty (whether written or
oral) applicable to Andersen
®
windows and doors, and no one is authorized to modify or expand
this limited warranty. All warranty claims must be made during the applicable warranty period.
ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE LIMITED TO THE APPLICABLE STATUTE OF LIMITATION, BUT IN NO CASE WILL
EXTEND BEYOND THE TERM OF THE LIMITED WARRANTIES SET FORTH ABOVE. ANDERSEN
EXCLUDES AND WILL NOT PAY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER
ARISING OUT OF CONTRACT, TORT OR OTHERWISE, AND ITS LIABILITY WILL IN ALL INSTANCES
BE LIMITED TO THE REPAIR OR REPLACEMENT OR REFUND OF THE ACTUAL PURCHASE PRICE
OF THE DEFECTIVE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or
limitation of the duration of an implied warranty, so the above limitations or exclusions may not
apply to you.
This limited warranty is only applicable in the U.S.A. (i.e. the fty states and the District of
Columbia). This limited warranty gives you specic legal rights, and you may also have other
rights which may vary from state to state.
What is NOT covered by this limited warranty
Product failure or damage due to improper installation or modication including:
• Adjustments or corrections due to improper installation.
• Failures due to product modifications or glass shading devices (e.g., glass tinting,
security systems, improper painting or staining, insulated coverings, etc.).
• Units improperly assembled or improperly mulled by others.
• Failure due to the application of non-Andersen hardware
(e.g., locksets, trim sets, hinges, panic hardware, closers, etc.).
• Failure to properly install Andersen hardware and/or exterior trim.
For specific warranty information outside the United States,
please contact your local distributor or write to:
Andersen Corporation /International Division
100 Fourth Avenue North
Bayport, MN 55003-1096 USA
Limited
Warranty
Windows & Doors
Andersen Windows, Inc.
“Andersen” and all other marks where denoted are trademarks of Andersen Corporation.
© 2011 Andersen Corporation. All rights reserved. Printed and effective as of March 2011.
4 7 8 05 00 BD Revised 03/31/11