Warranty

4780500 BF-00 Revised 11/04/15
Limited
Warranty
IMPORTANT: Please carefully read the Dispute Resolution Process that appears
in this document after the Limited Warranty. The Dispute Resolution Process
includes class action and jury trial waivers that affect your legal rights. To opt
out of these waivers, you must visit our website at www.andersenwindows.com/
optout and complete the opt-out form within one year from the date of purchase
of your Andersen
®
products from a dealer or retailer. The opt-out only applies to
the terms of the Dispute Resolution Process.
400 Series/200 Series Windows & Doors Limited Warranty
Transferable Limited Warranty on Glass
The glass in Andersen
®
factory glazed windows and doors (including dual-pane glass,
High-Performance Low-E4
®
glass, High-Performance Low-E4
®
Sun glass, High-
Performance Low-E4
®
SmartSun
™
glass, High-Performance Low-E4
®
PassiveSun
®
glass, Heatlock
®
glass, Low-E glass, patterned glass (including obscure, pebble, fern,
reed and cascade designs)), Finelight™ grilles, divided light grilles and tempered
versions of these glass options is warranted to be free from defects in manufacturing,
materials and workmanship for twenty (20) years from the date of purchase from
the retailer/dealer. It is also warranted not to develop, under normal conditions, any
material obstruction of vision resulting from manufacturing defects or as a result of
premature failure of the glass or organic seal for twenty (20) years from the date of
purchase from the retailer/dealer. Patterned glass (including obscure, pebble, fern,
reed and cascade designs) is warranted not to develop, under normal conditions, any
material change in appearance resulting from manufacturing defects or as a result
of premature failure of the glass or organic seal for twenty (20) years from the date
of purchase from the retailer/dealer. This limited warranty on glass does not apply
to special order glazings, Andersen
®
art glass, insulated art glass, impact-resistant
glass, insulated glass with shades or blinds between the glass or glass that is not
factory installed by Andersen.
In the event a glass failure occurs as a result of a defect in manufacturing, materials
or workmanship within the limited warranty period, Andersen, at its option, will: (1)
provide the appropriate replacement glass product to the Andersen retailer/dealer
you specify — labor is not included; or (2) provide a factory-authorized repair to
the existing glass at no cost to you; or (3) refund the original purchase price. Such
replacement parts or repair are warranted for the remainder of the original limited
warranty period.
Transferable Limited Warranty on Components Other Than Glass
Non-glass portions of Andersen
®
windows and doors (including non-electric operators,
locks, lifts, balance systems, hinges, handles, insect screens, weatherstripping, exterior
trim, sash and frame members) are warranted to be free from defects in manufacturing,
materials and workmanship for a period of ten (10) years from the date of purchase
from the retailer/dealer. This limited warranty does not apply to Andersen electric window
operators, retractable insect screens or nishes on bright brass and satin nickel door
hardware. The non-glass portions of Andersen
®
windows and doors with wood exteriors
and commercial doors are subject to a limited warranty with a ve (5) year period, but
otherwise identical to the ten (10) year limited warranty described above.
In the event a component other than glass fails as a result of a defect in manufacturing,
materials or workmanship within the limited warranty period, Andersen, at its option,
will: (1) provide replacement parts to the Andersen retailer/dealer you specify — labor is
LIMITED WARRANTY AND DISPUTE RESOLUTION PROCESS
Units Manufactured After November 6, 2015
Para ver la versión, en español, de esta Garantía limitada y Proceso de
resolución de controversias, visite andersenwindows.com
not included; or (2) provide a factory-authorized repair to the existing component at no
cost to you; or (3) refund the original purchase price. Such replacement parts or repairs
are warranted for the remainder of the original limited warranty period.
Transferable Limited Warranty on Patio Doors with Shades/Blinds
in Insulated Glass
Andersen
®
patio doors with shades/blinds in insulated glass (including insulated
glass, shade/blind, insulated glass seal and external control mechanisms attached to
the glass, hinges, handles, insect screens, weatherstripping, and frame members) are
warranted to be free from defects in manufacturing, materials and workmanship for a
period of ten (10) years from the date of purchase from the retailer/dealer.
In the event of a glass failure or failure in the shades or blinds between the glass as a
result of a defect in manufacturing, materials or workmanship within the limited warranty
period, Andersen, at its option, will: (1) provide the appropriate glass replacement
product to the Andersen retailer/dealer you specify — labor is not included; or (2) provide
a factory-authorized repair to the existing glass component at no cost to you; or (3) refund
the original purchase price. Such replacement parts or repairs are warranted for the
remainder of the original limited warranty period.
No Other Warranties or Representations
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES ARE LIMITED TO THE
APPLICABLE STATUTE OF LIMITATIONS, BUT IN NO CASE WILL EXTEND BEYOND THE
LIMITED WARRANTY PERIODS SPECIFIED ABOVE. ANDERSEN EXCLUDES AND WILL NOT
BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER ARISING
OUT OF CONTRACT, TORT OR OTHERWISE. THE REMEDY OF REPAIR, REPLACEMENT
OR REFUND OF THE ACTUAL PURCHASE PRICE OF THE PRODUCT PROVIDED BY THIS
LIMITED WARRANTY IS THE EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSS
OR DAMAGE.
Applicable Law
This Limited Warranty is only applicable in the U.S.A. (i.e., the fty states and the
District of Columbia). This Limited Warranty gives you specic legal rights, and you
may also have other rights which may vary from state to state. Some states do not
allow the exclusion or limitation of incidental or consequential damages or limitation
of the duration of an implied warranty, so the above limitations or exclusions may
not apply to you. If any specic term of this Limited Warranty is prohibited by any
applicable law, it shall be null and void, but the remainder of this Limited Warranty
shall remain in full force and effect.
What Is NOT Covered by this Limited Warranty:
Specic Additional Exclusions
In addition to any other limitations or exclusions in this Limited Warranty, Andersen
shall have no obligation for product failure, damage or costs due to or related to the
following:
• Product modications or glass shading devices (e.g., glass tinting, security
systems, improper painting or staining, insulated coverings, etc.).
• Units improperly assembled or improperly mulled by others.
• Failure due to the application of non-Andersen hardware (e.g., locksets, trim sets,
hinges, panic hardware, closers, etc.).
• Failure to properly install Andersen hardware and/or exterior trim.
• Adjustments or corrections due to improper installation.
• Improper installation or use, including use of a non-commercial door as a main
entrance or exit door for a building other than a single-family residential unit or
re-installing an Andersen window or door after it has been removed from a building
and re-sold and/or re-installed in a different building.
• Exposure to conditions beyond published performance specications.
• Water inltration other than as a result of a defect in manufacturing, materials or
workmanship.
• Condensation.
• Improper maintenance, such as use of brick wash, razor blades, sealants, sanding
or improper washing.
• Failing to properly seal and maintain the exposed wood portions of a product. This
includes, but is not limited to, the exposed wood on all sides of a door panel (e.g.,
exterior, interior, top, bottom, and both sides), a door frame and wood grilles.
• Chemicals or airborne pollutants, such as salt or acid rain.
• Delivery by others.