User Manual

Page 23 of 27
SYSTEM TROUBLE SHOOTING
If you follow the recommended action but the problem persists, or error
messages other than the ones below appear, please call iHealth Labs
Customer Service at +1‐855‐816‐7705. Do not attempt to repair the meter by
yourself and never try to disassemble the meter under any circumstances.
Result Readings
MESSAGE
WHAT It Means?
ACTION
Blood glucose level is
lower than 20mg/dl
(1.1mmol/L)
The message indicates
very low blood glucose.
Consult with your
healthcare professional.
Blood glucose level is
higher than 600 mg/dl
(33.3mmol/L)
The message indicates
severe hyperglycemia
(high blood glucose).
Seek immediate medical
assistance.
Error Message
MESSAGE
WHAT It Means?
ACTION
RE0
The meter’s battery has
insufficient power.
Please charge the
battery.
Problems have occurred
that are related to test strip
use.
Please use a new test
strip and re-test.