User Manual

Page 24 of 27
Problem with the meter.
Re-test with a new test
strip. If the problem
persists, please call
iHealth Labs Customer
Service at +1‐855‐816‐7705
for assistance.
The environmental
temperature is lower than
50℉
Please test at a higher
environmental
temperature.
The environmental
temperature is higher than
104℉
Please test at a lower
environmental
temperature.
Erd
The test strip is 0
Please use the new test
strip.
ErE
The test strip has expired
Please use the new test
strip.
Trouble Shooting
Problems
Possible Causes
Solutions
Display remains blank
after the test strip has
been inserted into the
meter.
1. Battery power is too
low for use.
2. Too much time has
passed between
inserting the test strip
and performing
the test.
3. Test strip has not been
fully inserted into the
Meter.
1. Charge the
battery
2. Reinsert the
test strip into the
meter.
3. Reinsert the
test strip into the
meter, pressing
firmly.