User Manual

MN021-01
Page 21 of 28
OTHER INFORMATION
17. Warranty conditions
Customer service is granted all over the world during and after the warranty period.
Allen Telecom warrants to the terms and conditions hereto set forth, all products manufactured
by it to be free under normal use and service from defects in materials and workmanship for a
period of one (1) year from the date of shipment to the first consumer (the “Warranty Period”).
The warranty applies only if the warranty period is not expired and the defect is imputable to the
product.
Our obligation under this Warranty is limited to prompt repair or replacement of the product,
without charge, when the product is returned to the factory.
The warranty shall not apply to any product which has been repaired or altered in any manner
or if the defect, malfunction or failure of the product was caused by damage by lightning, flood
or other acts of nature or by power surges, or from unreasonable use, or from improper
installation or application, or to any product which has not been maintained or used in
accordance with the operating specifications set forth in this manual.
Allen Telecom evaluates if the product can be repaired or if it is necessary to replace the unit.
In case the product is out of warranty, the customer will be informed about the cost for repairing
or replacing the unit. The service will be provided only after receiving Customer’s authorisation.
Before returning the goods, the customer should give prior notice to Allen Telecom through
normal return authorisation procedure. Allen Telecom aims to offer an excellent service. To
do that we ask our customer to enclose with the returned product an accompanying letter,
including the following information:
Company name
Address
Contact person
Invoice number
Delivery note
No. of pieces
Model*
Serial Number*
Lot*
Year*
Description of the
Failure/defect
* Refer to the serial label
Note: Each product must be packaged with care before shipment.
Allen Telecom will issue a check report, which is included in the packing together with the
product being returned. The customer will be informed about any corrective actions suggested
by quality assurance.