User guide

Troubleshooting

This product has been tested by a number of Beta testers and using a series of test scripts

and ﬁles to make sure this product is fully working before it reaches the application store.

However as with any complex software product there is always a possibility of a bug,

omission or an unknown fault that has got through the testing phase of the application. If

you see something that maybe a fault please read the following trouble shooting guide

ﬁrst.

Symptom

Cause

Application will not start.

If the application shows a a black screen and

then crashes then ﬁrst of all do the following:

1. Power off/on your device.

If this does not ﬁx the problem then you may

need to uninstall and then reinstall the

application from the Google Play Store. if you

purchased the application from the Play Store,

you will not be charged again. You can also

reinstall it from your computer.

Application crashes whilst I’m

using it.

Please try Force Stopping the application and

starting again.

Also try powering on/off your device.

If it continues to happen please send a crash

report with your email address in the message

content so we can work with you to resolve your

issue.

SkiTracks_Android_UserGuide_V1_0! Document Version 1.0