User guide

Symptom
Cause
My device does not get a
location.
Devices vary in their ability to get a GPS fix.
To check if you have a location, on the Tracking
display, there should be some Lat and Lon
values. If not then a location hasn’t been
received.
Also have a look in the top status bar for a GPS
status icon. If it’s flashing it means it hasn’t got
a fix and solid it has.
Lastly open the GPS section and look at the
time of the last location that came in. If it’s a
long time ago then the GPS has lost you.
If it simply doesn’t get a fix after a few minutes
you can try the following:
1. Hold your device so the screen points
skywards.
2. Make sure you’re standing away from
buildings, trees and other obstacles that
could obstructing the sky.
3. Make sure there are no items in your pockets
obstructing the GPS such as credit cards, ski
passes with RFID, wallets, other phones,
iPods, camera or electronic items.
4. Power the device off and on (seen this with a
few devices).
If this does not work check the following.
1. GPS locations is on in Settings.
2. The device isn’t in Airplane mode.
3. Check if you’re getting a location in Google
Maps. If so then Force Stop Ski Tracks and
reopen. If it still doesn’t work then please let
us now.
My statistics aren’t updating?
The most likely cause for this is you haven’t got
a location yet. Please see the “My device does
not get a location” symptom above.
Another cause could be that the quality of the
locations coming in aren’t good enough or our
algorithms determine that you haven’t received
any valid locations to update your statistics.
Begin moving around when you have a fix and
see if they update then.
SkiTracks_Android_UserGuide_V1_0! Document Version 1.0
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