User's Manual

10
Troubleshooting
Problem
Possible Cause
Solution
False alarms
• Baby was removed from the crib and the
Nursery Unit was not switched off.
• The Sensor Pad is not detecting your baby’s
movements because the sensitivity level is
too low.
• Sensor Pad is not in full contact with the crib
mattress or is not resting on a flat, firm
surface.
• Baby has moved far away from the Sensor
Pad.
• Sensor Pad cord is not connected properly to
the Nursery Unit.
• Turn the Nursery Unit off.
• The sensitivity level may need to be increased.
Refer to the Movement Sensitivity Adjustment
section on Page 7.
• Make sure there is no thick bedding between
the mattress and the Sensor Pad. The Sensor
Pad must rest on a firm surface. If the crib
has a spring or slat base, place a piece of
Masonite board measuring at least 13” (33cm)
on all four sides and 1/4” (0.64cm) thick.
• Refer to the Movement Sensitivity Adjustment
section on Page 7.
• Unplug and reconnect the cord.
Alarm will not sound
• Nursery Unit is detecting movement when crib
is being touched.
• Nursery Unit is detecting movement from
outside the crib such as motorized devices,
strong drafts, etc.
• Sensor Pad sensitivity level is set too high.
• Avoid contact with the crib when monitor
is on.
• Place crib near a solid supporting wall to
avoid Sensor Pad from detecting movement
from outside the crib. Turn off crib mobile,
fans, loud music or anything else that may
cause vibrations.You may need to decrease
the sensitivity.
• Refer to the Movement Sensitivity Adjustment
section on Page 7.
No sound is being
transmitted.
• Parents and Nursery Units are too far apart.
• Batteries are low or improperly installed.
• AC adapters are not connected properly or
electrical outlet is out of order.
• One of the units is not on.
• Units are set to different channels.
• Volume level is too low
• Bring the Parents Unit closer to Nursery Unit.
• Check or replace batteries.
• Check connections or change to another
electrical outlet.
• Make sure both units are on.
• Make sure both units are on the same
channel, either on A, B or C.
• Increase volume level.
Power Indicator (green light)
does not light up.
• Batteries are low or improperly installed.
• AC adapters are not connected properly or
electrical outlet is out of order.
• One of the units is not on.
• Check or replace batteries.
• Check connections or change to another
electrical outlet.
• Make sure both units are on the same
channel, either on A, B or C.
Very weak reception.
• Parents Unit and Nursery Unit are too far apart.
• One or both units are placed near a large
metal mass.
• One or both units are not in the upright
position.
• Batteries are low.
• Bring the Parents Unit closer to Nursery Unit.
• Change the position of one or both units.
• Place units on flat surface away from baby's
reach.
• Check or replace batteries.