Warranty Manual

Intro

Anker provides a straightforward warranty that is processed in the most hassle-free way possible.

Please refer to chart below for the warranty timelines of various products, as warranty periods differ

according to models.

Products sold by Anker as refurbished (“pre-owned”) come with their own unique warranty that you

can find on the product listing or contact us at support@anker.com with your order receipt for

confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty

provided by law.

Warranty Timeline

Item

Warranty Period (Months)

Cables

18 or lifetime

Hubs & Adapters

Batteries

Chargers

Screen Protectors & Cases

18 or lifetime

Mice & Keyboards

Anker & SoundCore Speakers

Zolo Headphones

12 to 18

Anker & SoundCore Headphones

Roav

Nebula

Security

Appliances - Home Care

12 to 15

Appliances - Home Kitchen

Appliances - Lighting

12 to 18

Appliances - Control

12 to 18

Appliances - Health

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the

item was delivered to the designated shipping address. Once the returned item arrives back in

Anker’s warehouse for inspection, the refund process will begin.

● Returns must include all accessories

● Items must include original packaging

● For non-quality related warranty claims, buyer is responsible for shipping costs

● For non-quality related warranty claims, Anker refunds the cost of the product itself

● Returns may be rejected if items do not meet the above requirements

PAGE 1
Intro Anker provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to chart below for the warranty timelines of various products, as warranty periods differ according to models. Products sold by Anker as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing or contact us at support@anker.com with your order receipt for confirmation.
PAGE 2
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Anker’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
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● Costs associated with unauthorized returns (any returns made outside of the approved warranty process) Not Covered Under Warranty: ● Products without sufficient proof of purchase ● Lost or stolen products ● Items that have expired their warranty period ● Non quality-related issues (after 30 days of purchase) ● Free products ● Repairs through 3rd parties ● Damage from outside sources ● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices impro