Warranty Manual

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not
possible to process a warranty claim for items that have expired their original warranty
timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Anker quality control to be in working
condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved
warranty process)
Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures,
water, operating devices improperly)
● Purchases from unauthorized resellers
Anker is not liable for:
● Loss of data incurred from use of Anker products
● Returning personal items sent to Anker
When returning items with a prepaid shipping label provided by Anker, Anker takes
responsibility for any damage or loss incurred in transit. When returning items for non-quality
issues, buyer assumes responsibility for any damage or loss incurred in transit. Anker does
not provide refunds for items damaged in transit for non-quality related warranty claims.