Warranty Manual

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, Anker refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a
warranty claim. It is not possible to process a request for a refund for non-quality issues for
items that have expired this 30-day window. For purchases not made directly through
Anker’s online stores, please contact retailers for refunds. For quality-related issues, please
see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Anker or Anker’s authorized resellers are
covered by an extensive warranty, starting from the date of purchase (see top of page for
your product’s warranty timeline).
Anker’s limited warranty is restricted to the country of purchase. The limited warranty is void
on items taken outside the country they were originally bought in or shipped to directly from
an authorized online purchase.
Quality-related warranty claims on purchases made through Anker’s authorized distributors
and retailers, such as Walmart and BestBuy, are handled through Anker (see list of
authorized distributors and retailers here).
For quality-related warranty claims, items will be replaced with a factory refurbished model of
equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective
item, or 3 months after being replaced, whichever is longer. Warranties on products are void
after having been fully refunded.
Process:
● Buyer must provide sufficient proof of purchase
● Anker must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection
Valid proof of purchase:
● Order number from online purchases made through Anker or Anker’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized Anker reseller that shows a description of the
product along with its price
Please note more than one type of proof of purchase may be required to process a warranty
claim (such as receipt of money transfer and confirmation of address item was originally
shipped to).