User Manual

Network Video Recorder User Manual
UM NVR v4.xx 111717NA 192
Simultaneously press the Ctrl and C to exit the ping command.
Step 6 Verify the frame rate is real-time frame rate.
1) Select Menu > Record > Parameters > Record, and set the Frame Rate to “Full Frame.”
Step 7 Verify the hardware supports the playback.
1) Reduce the channel number of playback.
2) Go to Menu > Camera > Encoding Parameters, and set a lower bitrate and resolution.
Step 8 Reduce the number of local playback channels.
1) Go to Menu > Playback, and uncheck unnecessary channel checkboxes.
Step 9 Check if the fault is solved by the above steps.
1) If it is solved, finish the process.
2) If not, contact a Hikvision engineer for further process.
• No record file is found in device’s local HDD, and a “No record file found” prompt is displayed.
Possible Reasons:
− The time setting of system is incorrect.
− The search condition is incorrect.
− The HDD is in error or not detected.
Step 1 Verify the system time setting is correct.
1) Go to Menu > System > General, and verify that the “Device Time” is correct.
Step 2 Verify the search condition is correct.
1) Go to the playback interface, and verify that the channel and time are correct.
Step 3 Verify that the HDD status is normal.
1) Go to Menu > Storage > Storage Device to view the HDD status, and verify that the
HDD is detected and can be read and written normally.
Step 4 Check if the fault is solved by the above steps.
1) If it is solved, finish the process.
2) If not, contact a Hikvision engineer for further process.