Information

www.ansmann.de
WARRANTY TERMS AND CONDITIONS
Dear Customer,
Our products are subject to strict quality control. However, if you find that you have a product that does not work correctly,
please contact our technical service team directly:
GENERAL SERVICE:
Phone: [phone]
Email: [e-mail]
In addition to the statutory warranty, ANSMANN offer an extended manufacturer’s warranty for certain, designated products
according to the following warranty terms and conditions:
1. ANSMANN guarantee that the products are free from defects in material, manufacturing and construction.
2. The warranty period starts with the purchase date of the product and is valid throughout the European Union.
3. Warranty claims must be reported immediately after you have become aware of the defect and within the warranty period.
The product should not be used further if thought to be any risk to health or will cause further damage.
4. ANSMANN fulfils any valid warranty claim within the warranty period, free of charge, through repair or replacement. In case of a
replacement, the old product is replaced by a product of the same kind, quality and type. If the affected product is no longer
produced at the time the issue occurs, ANSMANN is entitled to deliver a similar product. The old replaced devices or parts shall
become the property of ANSMANN. Warranty replacements, or repaired units, do not extend the original warranty period nor do they
initiate a new warranty.
5. The warranty does not apply to damages caused by:
▪
Optional accessories, which are not included in the basic equipment of the product, are also excluded from the warranty.
6. In case of a valid warranty claim, please return the defective product, together with the relevant service card and the sales
receipt, in a prepaid delivery parcel (with suitable protection) to the following address:
ANSMANN AG
Industriestraße 10
97959 Assamstadt
When returning an e-bike or e-bike components, please contact our technical service team first, so we can assign a Return
Merchandise Authorization (RMA) number. Please note this RMA number down on the service card and next to the forwarding label on the
shipping carton.
7. The warranty offered is in addition to your statutory warranty and does not affect your legal rights.
Incorrect handling by the user
Normal wear and tear
Exposure to chemicals, water ingress, heat or prolonged direct sunlight
Force majeure
Repairs that were not performed by our authorized technical service partners
Unauthorized attempts to repair
Non-compliance of the operating instructions
Non-compliance of the product-related safety regulations
Maltreatment (e.g. knocks, shocks or drops)
Returned in unsuitable packaging which does not protect the device