User Manual

Discrete 8 Pro Synergy Core User Manual
Page 78
After your RMA has been issued, you will receive an email with instructions on how to
proceed.
RMA shipping information
Alongside the product you are returning please, include a letter containing your full
name, shipping address, RMA number issued by our technical support team and a note
with a short information about the technical issue.
Please use the original box if possible, because a worn out one will surely not protect
your product sufficiently on its way to the Antelope Audio HQ. Additional cushioning
materials in multiple layers between the unit and the box walls to prevent from shock,
vibration and various tears and scratches.
Please remove any labels or old shipment markings it may have and ensure you add your
shipping address inside the box in case the original shipment label becomes illegible
during transportation.
The shipping costs are covered by the owner of the product. Antelope Audio will not
cover any local customs charges.
We recommend using a courier service of your choice (e.g. DHL, UPS, FedEx). The
package should be insured for its real value, marked as fragile and a
tracking number
should be provided. We do not recommend using standard mail delivery services.
Please, don't forget to add the RMA number, issued by the Antelope Audio technical
support, on all shipping paperwork.