User Manual

24
10. Troubleshooting
Start up and Sound
• Are you running the latest control panel and firmware?
If not, please update your control panel and firmware.
• Are you correctly routing the audio signal via the routing panel?
For USB/Thunderbolt™ playback, route the USB/Thunderbolt™ play channels to the DAC channel
by dragging and dropping from the top section to the bottom. For more info on routing see the
“Orion32 – Routing with ease” video from the Antelope Audio You Tube page.
• Have you set the correct sample rates matching your DAW with your computer’s sound
and the Zen Studio+?
On Mac, first check that the sample rate is correct in the audio midi set up, then proceed to check
in the DAW before finally checking the Zen Studio+ sample rate.
For Windows, first check in playback devices, right click on the Zen Studio+ then click properties
before then moving to the advanced tab. Then repeat the above by checking the DAW’s sample as
well as the Zen Studio+.
Connectivity
• If you believe there is no sound being received to an input or delivered from an output:
• Check your source. Is there a signal being transmitted form the source?
• Is your source in the correct sample rate for the Zen Studio+ to receive?
• Check what clocking mode you are in. Are you receiving the clock signal from the source?
• Check that the relevant lock light on the control panel of the Zen Studio+ is lit up.
• Try a different cable and another source if available.
• Check the routing on the control panel. Have you routed the signal path correctly?
• If you have routed signals to the routing mixer, check their corresponding fader is up.
• Check the relevant peak meters of the control panel by selecting them in the drop down
menu to see if the relevant signal is being received or is being outputted.