User Manual

25
• Try a different cable and another source if available.
• Check the routing on the control panel. Have you routed the signal path correctly?
• If you have routed signals to the routing mixer, check their corresponding fader is up.
• Check the relevant peak meters of the control panel by selecting them in the drop
down menu to see if the relevant signal is being received or is being outputted.
• Check if the Output / Input you’re having issues with is not muted.
DAW
• What buffer size is your DAW set to?
• If it is significantly low i.e. lower than 128 samples in your buffer size, try increasing it.
Try increasing the buffer size from the Zen Tour control panel (Windows Only)
• Have you checked the input and output routing is correct in your DAW?
• Is the Zen Tour device selected in the relevant sound card section of the DAW’s
preferences?
If the Zen Tour doesn’t show up in you DAW, first try unplugging and plugging back the
Thunderbolt™ cable (or the USB cable), then restarting your Computer and finally re-install
the firmware, drivers and control panel for the Zen Tour.