Warranty

WARRANTY POLICY
Customers should first contact their place of purchase to determine the reseller’s warranty policy. Antop
Antenna’s warranty will take effect after the expiration of reseller’s policy. Antop Antenna warrants its
products for a period of one (1) year from the original date of purchase. Warranty is valid only with
proof of purchase. Warranty does not apply to defects or failures of product caused by; neglect, misuse,
negligence, accident, abuse, mishandling, misapplication, alteration, modification, power outage,
unauthorized/unreasonable use, or any uncontrollable environmental damage.
RETURNS & REFUNDS
For any return, customers should first contact their place of purchase to determine the reseller’s return
policy. A Return Material Authorization (RMA) number must be obtained in advance by contacting
Antop Antenna customer service via e-mail or telephone. Merchandise returned to Antop Antenna must
have a RMA number displayed on the box and a copy of your proof of purchase inside the package.
Absolutely no refund after 30 days of purchase from Antop Antenna. A restocking fee of 15% will be
deducted from any refund, ask representative for further details. Refund policy for US & Canada
customers only.
EXCHANGE & REPLACEMENT
For any exchange or replacement, customers should first contact their place of purchase to determine
the reseller’s policies. No upgrades or exchanges for different models or SKU’s. One (1) Year limited
manufacturer’s warranty for exchange of product due to malfunction, failure or defect, missing parts or
components. Exchanges will be for the same item, model and/or SKU, within one (1) year of original
purchase date. A Return Material Authorization (RMA) number must be issued by Antop Antenna prior
to returning any product or part. To obtain an RMA, contact Antop Antenna via email or telephone.
SHIPPING & COSTS
Customer will be responsible for shipping costs of merchandise sent to Antop Antenna. Please consult a
customer service representative for details. When shipping any item to Antop Antenna, please consider
using a trackable shipping method. Antop Antenna cannot be held responsible for lost or misdirected
shipments. Exchanged and returned products must be sent to: Antop Antenna, RMA Department, 1560
South Balboa Ave., Ontario, California 91761. To receive a Return Material Authorization from Antop
Antenna please send your request to RMA Dept: [e-mail] To speak to Customer
Service: Via telephone, M-F, 9am to 5pm (PST) 909-947-8883. Via Email: [e-mail]
Effective 9/1/2017