Warranty

We want to satisfy our customers 100% with their purchase, but we do have some
policies in place.
Warranty Policy
Manufacturer, Antop Antenna Inc., warranties its products for a period of one
year from the date of original purchase. The warranty is valid only with
original proof of purchase of the product. This warranty does not apply to any
defects or failures of product caused by neglect, misuse, negligence,
accident, abuse, mishandling, misapplication, alteration, modification, power
outage, unauthorized/unreasonable use, or any uncontrollable environmental
damage.
Return Refund Policy
Note: Standard 30-day money back and/or refunds to USA only. Returned
merchandise must have RMA number on box and one copy of proof of
purchased inside package.RMA number will be obtained in advance from
Antop Antenna customer service representative returns department. A
stocking fee of 15% can be deducted from a refund ask representative for
further details. Absolutely no refund after 30 days of purchase. For any
return for refund, customers should contact their place of purchase to
find out the retailer’s return policy.
Exchange Replacement Service Agreement
Standard 1 year limited Manufactory warranty on Replacements of a product for
exchange due to malfunction, failure or defected, part(s), missing components
exchanges will be for the same item, model, Sku, within the 1 year purchased date.
No upgrades or exchanges for a different Model/Sku please send us an email at
[e-mail] or contact our representatives for troubleshooting for
RMA number email [e-mail] to receive a replacement or refund.
When shipping an item back, you should consider using a traceable shipping
service such at tracking number or purchasing shipping insurance especially for
higher ticketed items. Exchanged products must be sent to: 2313 E Philadelphia
St. STE L Ontario CA 91761 and must contain an RMA number and copy of proof
of purchase.
For more information: 1(909) 947-8883 M – F from 9:00 AM to 5:30 PM (PST)