Instructions
Table Of Contents
- 1 Preface
- 2 Safety
- 3 Preparation
- 4 About Anybus Communicator
- 5 Installation
- 6 Configuration Quick Guide
- 7 Communicator Configuration
- 7.1 Connecting the Communicator
- 7.2 Access the Built-In Web Interface From HMS IPconfig
- 7.3 Access the Built-In Web Interface From a Web Browser
- 7.4 Communicator Built-In Web Interface Overview
- 7.5 General Subnetwork Settings
- 7.6 About Transaction Templates
- 7.7 Build Transaction Templates
- 7.8 Nodes and Transactions
- 7.9 High Level Network Settings
- 7.10 Naming the Host
- 7.11 Station Name
- 7.12 I/O Data Map
- 7.13 Apply Configuration
- 7.14 Use an Existing Configuration
- 8 PLC Configuration
- 9 Verify Operation
- 10 Use Cases
- 11 Maintenance
- 12 Troubleshooting
- 13 Technical Data
- A Reference Guides
Troubleshooting 118 (124)
12.4 Support
12.4.1 Support Package
Before you create a ticket for technical support, generate a support package.
The support package contain information about what has occurred and will help the Anybus
technical support team resolve the support case as quickly and efficiently as possible.
Support Package Content
The information in the support package are available to open and read, the files are not locked
or encrypted.
Generate Support Package
1. On the Support page, click Generate.
→ A zip file with the support files is downloaded to your PC.
Create a Support Ticket
1. On the Support page, click Anybus support website.
→ You are redirected to the Anybus support website.
2. On the Anybus support website, create a support ticket and upload the support package.
Anybus
®
Communicator
™
User Manual
SCM-1202-176 1.0 en-US