Manual
Table Of Contents
- Anybus® Communicator™ - EtherNet/IP™ to Modbus RTU/Serial
- Table of Contents
- 1. Preface
- 2. Safety
- 3. Preparation
- 4. About Anybus Communicator
- 5. Installation
- 6. Configuration Quick Guide
- 7. Communicator Configuration
- 7.1. Connect the Communicator
- 7.2. Access the Built-In Web Interface From HMS IPconfig
- 7.3. Access the Built-In Web Interface From a Web Browser
- 7.4. Communicator Built-In Web Interface Overview
- 7.5. General Subnetwork Settings
- 7.6. About Transaction Templates
- 7.7. Build Transaction Template
- 7.8. Nodes and Transactions
- 7.9. High Level Network Settings
- 7.10. I/O Data Map
- 7.11. Configuration Notes
- 7.12. Apply Configuration
- 7.13. To Use an Existing Configuration
- 7.14. To Use an Communicator Classic Configuration
- 8. PLC Configuration
- 9. Verify Operation
- 10. Use Cases
- 11. Maintenance
- 12. Troubleshooting
- 13. Technical Data
- 14. Reference Guides
12.4. Support
12.4.1. Support Package
Figure 123. Support page example
Before you create a cket for technical support, generate a support package.
The support package contains informaon about what has occurred and will help the Anybus technical support
team resolve the support case as quickly and eciently as possible.
Support Package Content
The informaon in the support package is available to open and read, the les are not locked or encrypted.
Generate Support Package
On the Support page, click Generate.
A zip le with the support les is downloaded to your PC.
Create a Support Ticket
1. On the Anybus Technical Support page, navigate to the Support Center page and click HMS Support Portal.
2. In the HMS Support Portal, create a support cket and upload the support package.
Support Anybus
®
Communicator
™
- EtherNet/IP
™
to Modbus RTU/Serial
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