User's Manual

AnyTime AnyPlace AnyWireless Data Solutions™
35
5. Troubleshooting
Q: I cannot connect to the Internet?
A: Please check “environment setting” of program for correct ID, password and Service number.
For proper ID, password and Service number, please contact service provider for more
information.
Q: The Internet connection speed is too slow.
A; Please check whether the modem is set at 1X mode. If USB modem is set at 1X mode, then
the Internet is not connected as EVDO mode. EVDO icon must be appeared in the display to
ensure that the modem has been connected in EVDO mode.
Q: The Internet connection is poor and frequently it gets disconnected.
A: The CDMA frequency is at unstable state. Try to move to a different place then use it again.
Also, if you touch or block the USB modem with hand/body contact, the modem connection
speed degrades. Please be careful not to touch the modem with your hand or any part of the
body.
Q: Can I leave the external power adopter in the electric socket even after the battery is fully
charged?
A: Yes, it is safe to leave adopter in the electric socket even after the battery is fully charged if
you are using genuine battery and adopter from the manufacturer.
Q: No matter how long I pressed the power button, the power does not get turned off.
A: Please check whether the external power is connected or not. If external power adopter is
connected then the power will not turn off.
Q: All of the display on the program’s screen shows as prohibited icons.
A: Please check whether the port is properly set for communicating between computer and the
modem in the “environment setting” category.
Q: After the installation of the program, the program does not run and displays following
message.
A: This means that USB modem and the computer are not connected properly. Please double
check whether USB modem is connected properly to the computer.
Q: During the running of the program, the following message appears and the program halts.