Replacement Parts List

A. O. Smith Replacement Parts
www.WaterHeaterParts.com
NOTEWORTHY CHANGES & ORDERING INFORMATION
THERE HAVE BEEN CHANGES MADE FROM PRIOR REPLACEMENTS PARTS BOOKS
YOU MAY HAVE RECEIVED IN THE PAST.
1. All list prices are now located in an addendum to the catalog. You should have received a copy of this upon receipt of
the catalog. If not, you may download a copy at www.hotwater.com/resources/product-literature. Reps may order
additional copies by contacting [e-mail] with your rep number, literature number (AOSAA81001),
quantity needed and complete shipping address.
2. Our ERP system is scheduled to change in late 2015; in order to make this a smooth transition, we have provided you with
both the current part number, and the new part number that will be used when the new system is implemented. You will
be notified when the transition is complete and the new part numbers go into effect.
H TWO PART NUMBERS FOR EVERY PART THROUGHOUT THE ENTIRE CATALOG H
Part Number NEW Part Number (Use after transition)
1. Part Number: Current part number to order until ERP change goes into effect.
2. NEW Part Number: Part number that will be required in late 2015 as transition is made.
EXAMPLE:
Part
Number
NEW Part
Number
Description
9007876005 100112330 Pilot/Thermopile w/Tubing, Natural
9007877005 100093983 Pilot/Thermopile w/Tubing, JC, Propane
9007884005 100112336 Gas Control Valve, Natural
Accurate
Information
In order to ensure accurate replacement parts information, if your part is heater specific, please
have heater serial number. The serial number can be found on the rating plate located at or near
the bottom of your heater. When sending in purchase orders please make sure to have complete
part number, description, and price. Failure to do so, will result in your order being delayed to
allow for correction.
How to Place
an Order
Various methods of placing a replacement parts order:
• Email: [e-mail]
• Fax: [phone]
• Customer Service: 800-821-2017
On-Line
Assistance
Available
Benefits of using www.WaterHeaterParts.com, and what’s available there:
• Complete replacement parts listing
• Access to spec sheets and owners manuals
• Complete ‘Contact Us’ information
• Locate local Service Providers/Distributors in your area
• Request an RMA (Return Material Authorization) for new and unused parts
Processing
Time
Allow 2 business days for all non-expedited shipments. Orders received after 3PM CST
will be considered next days business. Accelerated shipping available to most areas.
Departure
Schedule
Shipments are made from each location Monday - Friday with departure times below:
Franklin, TN: 4 P.M. CST • McBee, SC: 5 P.M. EST • Irvine, CA: 4 P.M. PST (Monday - Friday)
Additional shipping dates are added as volume dictates.
Shipping
Locations
& Carriers
Majority of replacement parts are distributed from Franklin, TN. Some parts for commercial heaters
may ship from McBee, SC. Some tankless parts may ship from Irvine, CA. Primary carrier for
replacement parts is UPS. Some shipping locations can ship via FedEx upon request. LTL shipments
are used when needed or required.