User manual

3. No LEDs come on when connecting to a charger: If the battery is completely depleted

prior to charging, it may take a few minutes for the LED light to turn on. If the LED

does not turn on after 10-15 minutes, contact Alpatronix Customer Service for

assistance.

4. No sound is coming from my headphone:

a. Make sure the headphone is fully charged and turned on.

b. Make sure the headphone is paired and connected to your streaming device. If

your HX110 has been paired to other devices, the other devices may be

overriding the streaming device you are currently using. You can always clear

the Bluetooth pairing history of the HX110, and pair it again with your device.

See instructions under “Step III. Pair your headphones to your device(s)”.

c. Make sure the headphone volume AND your streaming device volumes are

both turned up. The HX110 controls the volume separately from your device

volume. It is recommended to increase your device volume to maximum, and

then adjust directly through the HX110, or vice versa.

d. Make sure the HX110 is within the operating range of your streaming device.

While the normal Bluetooth range is 30ft (10m), the range may significantly

decrease if there are obstructions between the device and the HX110.

e. Some mobile devices only support one connected device at a time. Make sure

your device is not connected to any other Bluetooth device.

5. My headphone is fully charged and turned on, but cannot play music: Most Bluetooth

issues are resolved if you re-pair the HX110 and your streaming device. This should

not happen frequently. Once paired, the HX110 should easily search and pair

automatically with your device when turned on. If you experience increased issues

with your purchase, contact Alpatronix Customer Service for assistance.

6. My mobile device cannot find the HX110: Make sure the HX110 is in pairing mode.

See “Step III. Pair your headphones to your device(s)” for instructions on how to

put the HX110 in pairing mode.

Note: Sometimes when a device is connected to too many Bluetooth devices, it

cannot search and find additional devices effectively. If you have too many devices

on your trusted device list, or if your mobile device is actively connected to many

other Bluetooth devices, try disabling the connection, or forgetting the trusted devices

before searching for the HX110.

7. Do I need to pair the HX110 with my streaming device every time I use it? No. The

HX110 only needs to be paired for the first time. After first time pairing, simply turn

the headphone on, and it will automatically search for the last 2 trusted devices and

pair with them if they are within range.

8. There is some noise coming from the headphone when placing a phone/Skype call:

The sound quality of your calls may be affected by several factors:

a. Weak mobile signal

b. Distance between the HX110 and your mobile device

c. Internet speed (if using Skype, Facetime, etc.)