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Introduction Thank you for selecting an MGE UPS SYSTEMS product to protect your electrical equipment. PowerServices TelPac has been designed with the utmost care. It comes in 2 versions: card (ref. 66096) or external (ref. 66097 or 66098). The card version can be installed by the customer or by an MGE UPS SYSTEMS After Sales Service technician. The external version can only be installed by a specialised MGE UPS SYSTEMS After Sales Service technician.
Foreword EMC compatibility The PowerServices TelPac card and external versions comply with the following standards, on condition that they are installed and used in compliance with their intended use and manufacturer’s instructions: ◗ Safety standards for IT equipment: EN 60950/A11 (1998). ◗ EMC: EN 61000-6-2 (1999), EN 61000-6-3 (2002). The PowerServices TelPac card and external versions comply with the following European directives: Low voltage: 73/23/EEC and 93/68/EEC. ◗ EMC: 89/336/EEC and 93/68/EEC.
Foreword Modem compatibility and supported countries The modem integrated in the PowerServices TelPac card is compatible with European standard CTR21 (01.98) in accordance with Council Decision 98/482/EC.
Foreword Pictogram symbols Important instructions that must always be followed. Information and advice. Visual indication. Action. UPS : Uninterruptible Power System. The conventions used to represent indicator lights in the illustrations are as follows: Indicator off. Indicator on. Flashing Indicator.
Contents 1. Presentation 1.1 1.2 1.3 1.4 1.5 2. Unpacking and checking the contents .......................................................................................................... 9 Overview ......................................................................................................................................................... 10 Functions ............................................................................................................................................
Contents 3. Maintenance 3.1 Page 8 - 34003602EN/AB Cable diagrams ............................................................................................................................................... 30 Serial cable diagrams (ref. 34003618) ............................................................................................................. 30 Modem cable (ref. 34003729) .....................................................................................................................
1. Presentation 1.1 Unpacking and checking the contents 66096 www.mgeups.
1. Presentation 1.2 Overview Phone Settings CD UPS JBUS / RS485 1 Power supply connector (external unit). 2 Dip-switch to configure the RS485 link. 3 Extension port to connect the 4 additional contact inputs. 4 Shielding configuration jumper. 5 RS232 serial port for configuration or maintenance. 6 Card name. 7 RS485 terminal block for connection of MGE UPS SYSTEMS equipment. 8 Connection port for 2 contact inputs (A and B). 9 Modem connection status indicator.
1. Presentation 1.3 Functions Country Teleservice Centre Customer site PowerServices Telpac Customer site PowerServices Telpac PowerServices TelPac enables connection of one or more products to the MGE UPS SYSTEMS Teleservice centre via an analogue telephone line. Several MGE UPS SYSTEMS products can be connected via a JBUS / RS485 connection. MODEMS Local public phone network Connection of other equipment not supplied by MGE UPS SYSTEMS is possible via a dry contact connection.
1. Presentation 1.4 Technical data sheet Functions RS232 Port RS485 Port Modem Characteristics/Default values Parameters Possible values ◗ Rate Data bits ◗ Stop bits ◗ Parity ◗ 9600 8 ◗1 ◗ None ◗ ◗ ◗ ◗ ◗ Rate, bits, stop Parity ◗ Mode ◗ Master / slave ◗ Bias ◗ Impedance matching ◗ Cable cross-section ◗ 1200, 8, 1 None ◗ 2 wires ◗ Master ◗ With ◗ Without ◗ 0.08 - 0.6 mm2 (28/20 AWG) ◗ ◗ ◗ ◗ Protection V.34/33.6 kbps Error correction: V.42 LAPM and MNP 2-4 ◗ Data compression: V.
1. Presentation 1.5 Indicator lights Status Green UPS indicator 10 Card version External version 1 Self tests UPS communication fault 2 Card fault Card fault 3 Waiting for UPS communication Waiting for UPS communication 4 Exchanging data with UPS Exchanging data with UPS 1 sec Status Red CD indicator 9 Card version External version 1 Modem connected Modem connected 2 Modem not connected. Communication with all remotely monitored UPSs OK Modem not connected.
2. Installation 2.1 Procedure 1 - Install the PowerServices TelPac kit using the present manual. 2 - Fill in the information form. 3 - Send the form to your Teleservice centre (by Fax or Internet). 4 - Your centre will activate this service. 5 - You receive an acknowledgement of receipt. The information form must be sent back in order to trigger remote monitoring of your equipment. 2.
2. Installation 2.3 The various installation types There are two types of installation: ◗ Single-unit: only one UPS is remotely monitored by PowerServices TelPac. ◗ Multi-unit: several UPSs are remotely monitored by one single PowerServices TelPac. Multiple unit installation is not dealt with in this manual. It requires a special study taking into account the configurations existing on the site. SUBD9 / Terminal converters (Ref.
2. Installation 2.4 Recommendations To ensure continuous remote monitoring of your equipment, the unit must remain permanently connected to the telephone network once installed. Regular checks should be made to ensure that it is working properly via the indicator light on the front of the card or external unit (see section 1.5 "Indicator lights"). When working on your installation, always disconnect the telephone line to avoid any unwanted alarms being sent to the Teleservice centre. 2.
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2. Installation 2.6 Setting up the RS485 link General For UPSs equipped with the PowerServices TelPac external version (see table section 2.3 "The various installation types"), communication between the UPS and the external unit is achieved via a RS485 link in 2-wire mode. The link works using the master-slave mode, with the PowerServices TelPac always being the master. Standard practice is to add line bias at the network master and impedance matching at the end of the line on the slave side.
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2. Installation Configuring the shielding terminal When electrical measurements are to be made on the RS485 link, it is possible to configure the shielding terminal of terminal block 7 as a "0V" terminal. The holes above each terminal allow a measurement probe to be inserted.
2. Installation Configuring the RS485 card for Comet The settings proposed below comply with the recommended configuration (see section "Single-unit type installation"). They must be made before installing and commissioning the PowerServices TelPac external unit. The slave number is set to 1 by default. Parameters may be set using UPS Tuner or Soft-Tunor.
2. Installation Configuring the RAUZ card for Galaxy The settings proposed below comply with the recommended configuration (see section "Single-unit type installation"). They must be made before installing and commissioning the PowerServices TelPac external unit. The serial link format and the slave number should be set using UPS Tuner or Soft-Tunor.
2. Installation 2.7 Installing the PowerServices TelPac card N.B.: For Galaxy PW UPSs, first attach the cover plate provided in the pack. ASI Phone Installation (Illustrations show the Pulsar EXtreme UPS) It is not necessary to shut down the UPS. ◗ Unscrew and remove the cover plate of one of the free communication card slots in the UPS. ◗ Insert the card and secure it using the screws.
2. Installation 2.8 Installation of the PowerServices TelPac external unit for Comet UPSs For this installation it is necessary to de-energise the UPS. The various PowerServices TelPac components do not present an electrocution hazard for the installer. It is necessary to initially check: ◗ That the UPS is equipped with a JBUS/RS485 communication card 16 in one of its slots situated at the back or that such a card is available for installation (ref. 6761294 JOJO).
2. Installation Comet S31 15/20KVA Checking the indicator light (see section 1.5 "Indicator lights") Put the UPS back into operation. Check the status of the UPS green indicator light 10 : - on steady for 5s (status 1 in the table), - then regular flashing every second (status 3 in the table). ◗ Check the status of CD indicator light 9 : - off for 5s, - then regular flashing (status 3 in the table).
2. Installation 2.9 Installing the PowerServices TelPac external unit for Galaxy UPSs Installation must be carried out by our technicians. Installation of the PowerServices TelPac external unit requires UPS shut down, load tranfer to bypass and removal of three protective panels. Refer to the UPS’s user manual to carry out shut-down procedures in full compliance with safety procedures and instructions. Non-compliance with these may lead to safety hazards for the people concerned.
2. Installation Galaxy view with doors open and protective panels in place < 3m 21 22 (A) 20 8 - Clean the planned location for the external unit using the cleaning kit provided (see figure). 9 - Remove the adhesive protection from under the external unit. 10 - Place the unit as shown. 11 - Press down hard for 10 seconds to fix the adhesive. 12 - Connect the power supply cord 20 to the back of the external unit (5V DC).
2. Installation Checking the indicator lights (see section 1.5 "Indicator lights") Put the UPS back into operation. Check the status of the green UPS indicator light 10 : - on steady for 5s (status 1 in the table), - then regular flashing every second (status 3 in the table). ◗ Check the status of the CD indicator light 9 : - off for 5s, - then regular flashing (status 3 in the table). PowerServices TelPac is now ready for the parameter setting stage necessary for Teleservice.
2. Installation PowerServices TelPac external unit (2 inputs + 4 extensions) C D E F < 10m Extension Phone Settings CD Terminal block XM13 UPS JBUS / RS485 A 5V B R+ R- T+ T- PowerServices TelPac A 5V B Four similar inputs C, D, E, F are available inside the external unit on terminal block XM13. To connect contacts to these four inputs, proceed as follows: ◗ Remove the cover (partly unscrew the screws and pivot the cover). ◗ Remove the card from the external unit (3 screws).
3. Maintenance 3.1 Cable diagrams Serial cable (ref. 34003618) DB9/RJ9 cable (2.5 m) 4 DB9 female connector 1 RJ9 male connector 1 2 3 4 5 6 7 8 9 DB9 female connector Modem cable RJ9 male connector (ref. 34003729) RJ45/RJ11 cable (5 m) 8 6 1 RJ45 male connector Comet link cable 1 RJ11 male connector 1 2 3 4 5 6 7 8 RJ45 male connector 1 2 3 4 5 6 RJ11 male connector (ref. 34003747) DB9/3-wire cable (0.