User Manual

121Rack ATS AP44xx User Manual
About Tab
About the Rack ATS
Path: About > ATS
The hardware information is useful to APC by Schneider Electric Customer Support for troubleshooting
problems with the ATS. The serial number and MAC address are also available on the ATS itself.
Management Uptime is the length of time the network management interface has been running
continuously.
About the network
Path: About > Network
Information for the Application Module, APC OS (AOS), and APC Boot Monitor indicates the name, the
firmware version, and the date and time each firmware module was created. This information is also
useful in troubleshooting and enables you to determine if updated firmware is available at the website,
www.apc.com.
Support resources
Path: About > Support
This page provides links to multiple support resources:
• Knowledge Base: Direct link to FAQs on the APC by Schneider Electric website.
• Company Contact Information: Provides phone numbers for multiple support services provided
by APC by Schneider Electric.
• Software & Firmware Downloads: Download software upgrades for your product.
You can also generate and download a file of data needed for technical support. The data included in the
file will be compiled from existing logs and will depend on your current log configurations (see Logs,
page 114).