Digital KVM Switches AP5610, AP5615 and AP5616 For Technical Support: www.apc.
USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
APC® KVM Switch Installer/User Guide © 2008 American Power Conversion Corporation. All rights reserved. APC and the APC logo are registered trademarks of American Power Conversion Corporation or its affiliates. All other marks are the property of their respective owners.
Instructions This symbol is intended to alert the user to the presence of important operating and maintenance instructions in the literature accompanying the KVM switch. Dangerous Voltage This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. Power On This symbol indicates the principal on/off switch is in the on position.
iii T A B L E O F C ON T E N T S Table of Contents List of Figures ................................................................................................................. ix List of Tables .................................................................................................................... x Chapter 1: Product Overview.......................................................................................... 1 Features And Benefits ..................................................
Table of Contents iv Opening the software................................................................................................................ 13 Setting up the software ............................................................................................................. 14 Rack Mounting A KVM Switch ........................................................................................................ 14 Rack mount safety considerations ................................................
Table of Contents v Chapter 4: Network Access Software .......................................................................... 35 Window Features ............................................................................................................................. 35 Customizing the window display .............................................................................................. 37 Adding A KVM Switch ...................................................................................
Table of Contents vi Setting up user accounts ........................................................................................................... 62 Locking and unlocking user accounts....................................................................................... 63 Enabling and configuring SNMP ............................................................................................. 64 Enabling individual SNMP traps......................................................................
Table of Contents vii Adjusting Mouse Options................................................................................................................. 88 Cursor type ............................................................................................................................... 88 Scaling ...................................................................................................................................... 88 Single cursor mode ........................................
Table of Contents viii Appendix C: Keyboard And Mouse Shortcuts ............................................................................... 109 Appendix D: Sun Advanced Key Emulation .................................................................................. 111 Appendix E: Ports Used By The Software ..................................................................................... 113 Appendix F: Product Specification..........................................................................
ix LIST OF FIGU RES List of Figures Figure 1.1: Examples of KVM server modules.................................................................................. 2 Figure 1.2: Example KVM switch configuration............................................................................... 4 Figure 2.1: KVM switch configuration example ............................................................................... 8 Figure 2.2: KVM switch configuration with a tiered KVM switch ................................
x LIST OF TABLES List of Tables Table 3.1: OSD interface status symbols......................................................................................... 17 Table 3.2: OSD interface navigation basics .................................................................................... 18 Table 3.3: Setup features to manage routine tasks for the target devices ....................................... 20 Table 3.4: OSD interface status flags .............................................................
1 CHAPTER 1 Product Overview The APC KVM switch integrates analog and digital keyboard, video and mouse (KVM) switching technology with advanced cable management, access for two or four simultaneous users and a user interface. The KVM switch has USB and PS/2® ports on the rear panel that support all major target device platforms. Features And Benefits The KVM switch is a rack-mountable switch configurable for digital (remote) connectivity.
Chapter 1: Product Overview 2 NOTE: A power supply (APC part number AP5640) is needed to provide power up to four of these Serial Server Modules. • KVM PS/2 Server Module (AP5630) - PS/2 connectors without virtual media capability • KVM USB Server Module (AP5631) - USB connectors without virtual media capability. • KVM Sun Server Module (AP5632) - VGA or 13W3 connectors without virtual media capability. KVM PS/2 server module KVM USB server module Figure 1.
Chapter 1: Product Overview 3 switch. Virtual media can be connected directly to the supported KVM switch using one of the four USB ports on the switch. OSD graphical user interface The KVM switch uses the OSD interface, which has menus to configure the switching system and select computers. You can list target devices by unique name, eID (electronic ID) or port number. Security Use the OSD interface to protect the switching system with a screen saver password.
Chapter 1: Product Overview 4 Video Viewer Control the keyboard, monitor, and mouse functions of individual target devices with the Video Viewer. You can use predefined macros and choose which macro group is displayed on the Video Viewer Macros menu. The Video Viewer also provides access to the Virtual Media window. You can use the Virtual Media window to map drives from a target device to physical drives, such as a disk, flash, CD or DVD drive on the client computer.
Chapter 1: Product Overview 5 Modem The KVM switch supports v.90 modems at 57.6 kbits/s full-duplex connected to the modem port. When using a modem-based connection, you can launch a Video Viewer to a server but Virtual Media will not be available. When launched, the Video Viewer displays the server image in grayscale at a resolution of 640x480 pixels to optimize responsiveness to mouse movements by the user.
6 CHAPTER 2 Installation The APC KVM switch requires connectivity to a computer running Network Access Software. Use Network Access Software to view and control target devices (one at a time) attached to the KVM switch. The analog port does not require the Network Access Software for operation. The analog port uses the OSD graphical user interface. For more information, see Basic Operations on page 16 and Network Access Software on page 35.
Chapter 2: Installation 7 6. If you configure the switch using the console menu interface, connect a terminal or PC running terminal emulation software to the SETUP port on the back panel of the switch using the supplied cable. The terminal should be set to 9600 bits per second (bps), 8 bits, 1 stop bit, no parity and no flow control. Otherwise, proceed to the next step. 7. Turn on each target device and then turn on the KVM switch.
Chapter 2: Installation Telephone Network Digital User Modem 8 Local User Ethernet AP5610 Switch Interface ports PDU Server Modules Servers Figure 2.1: KVM switch configuration example Verifying Ethernet connections The Ethernet connection has two LEDs. The green LED on the right is the Link indicator. It is lit when a valid connection to the network is established, and it flashes when there is activity on the port.
Chapter 2: Installation If you are experiencing slow mouse response during a remote video session, deactivate mouse acceleration in the operating system of the target device and set the mouse speed at 50%. Tiering Multiple KVM Switches You can tier a digital KVM switch with an analog KVM switch to enable multiple target devices depending on your configuration. Make sure the digital KVM switch is the top tier; the digital KVM switch is not designed to be part of the second tier.
Chapter 2: Installation 10 NOTE: To open a virtual media session with a target device, the target device must first be connected to the KVM switch using a KVM USB VM server module or KVM PS/2 VM server module. To tier multiple KVM switches: 1. Connect the tiered KVM switch to each target device as described in Connecting the KVM switch on page 6. 2. Connect the peripheral devices to the local user port on the digital KVM switch. See Verifying Ethernet connections on page 8. 3.
Chapter 2: Installation 11 Installing And Starting Up The Network Access Software Supported operating systems The following operating systems are supported by the Network Access Software: • Microsoft® Windows® 2000 Workstation Service Pack 4 • Microsoft Windows 2000 Server Service Pack 4 • Microsoft Windows XP (Home and Professional) Service Pack 2 • Microsoft Windows Server 2003 Service Pack 1 • Red Hat Enterprise Linux 3.0 WS • Red Hat Enterprise Linux 4.
Chapter 2: Installation 12 If AutoPlay is supported and enabled, the setup program starts automatically. — or — If the computer does not support AutoPlay, set the default drive to the CD drive letter and execute the following command to start the install program (replace “drive” with the CD drive letter on the system): drive:\Network Access Software\win32\setup.exe 2. Follow the on-screen instructions. To install on Linux operating systems: 1. Insert the CD included with KVM switch into the CD drive.
Chapter 2: Installation 13 Uninstalling the software To uninstall the software on Microsoft Windows, starting at the Control Panel: 1. Open the Control Panel and select Add/Remove Programs. A sorted list of currently installed programs opens. 2. Select the Network Access Software entry. 3. Click the Change/Remove button. The uninstall wizard starts. 4. Click the Uninstall button and follow the on-screen instructions. To uninstall the software on Microsoft Windows, using a command window: 1.
Chapter 2: Installation 14 Setting up the software To set up the software: 1. Install the software on each computer. 2. From one computer, open the software. 3. Click the New KVM switch button to add a KVM switch to the software database. The New KVM switch Wizard opens. — or — Select Tools > Discover from the software menu to search for all KVM switches. 4. Use the Network Access Software to set unit properties, options and other customization as needed. 5.
Chapter 2: Installation 15 exceed circuit capabilities. Overloaded power sources and extension cords present fire and shock hazards. Elevated Ambient Temperature: If the unit is installed in a closed rack assembly, the operating temperature of the rack environment may be greater than room ambient temperature. Do not exceed the rated maximum ambient temperature of the switch.
16 CHAPTER 3 Basic Operations Controlling The Switching System From The Analog Port The APC KVM switch includes ports on the rear panel to connect a keyboard, monitor and mouse for direct analog access. The KVM switch uses the On-Screen Display (OSD), which has menus to configure the switching system and select target devices. Devices can be identified by customizable names.
Chapter 3: Basic Operations 17 Table 3.1: OSD interface status symbols Symbol Description The KVM server module is online (green circle). The KVM server module is offline or is not operating correctly. The target device is tiered through another KVM switch. The target device and the KVM switch are online and have power. The target device is tiered through another KVM switch. The KVM switch is offline or does not have power. The firmware for the KVM server module is being upgraded (yellow circle).
Chapter 3: Basic Operations 18 Type the port number and press Enter — or — Type the first few characters of the target device name or eID number, and press Enter. You can also toggle between two selected target devices. To select the previously selected target device: Press Print Screen and then press Backspace. To disconnect the user from a target device: Press Print Screen and press Alt+0. A Free status flag in the OSD indicates the user is not connected to a target device. Using The OSD Table 3.
Chapter 3: Basic Operations Table 3.2: OSD interface navigation basics (Continued) Key, key combination, or mouse action Result Alt+O Click OK and return to the previous window. Alt+port number Select a target device to be scanned; port number is the port number of the target device. Enter Completes a switch in the Main window and exits the OSD interface. Print Screen, Backspace Return to the previously selected target device.
Chapter 3: Basic Operations 20 Table 3.3: Setup features to manage routine tasks for the target devices Option Purpose Menu Order the list of target devices by target device name, eID number, or port number. Set a screen delay to specify the length of time that elapses between when Print Screen is pressed and when the OSD interface starts. Security Set passwords to restrict access to the target devices. Enable the screen saver.
Chapter 3: Basic Operations 21 3. Click OK to transfer the new name to the Names window. The selection is not saved until you click OK in the Names window. 4. Repeat steps 1 to 3 for each target device in the switching system. 5. Click OK. If a KVM server module has not been assigned a name, the eID is used as the default name. To list target devices alphabetically by name, press Alt+N or click Name in the Main window.
Chapter 3: Basic Operations 22 — or — Select eID to list the target devices numerically by eID number. — or — Select Port to list the target devices numerically by port number. 2. Click OK. To select a key combination to start the OSD interface: 1. In the Invoke OSD section, select the key combinations that will start the OSD, then press your selected combination. 2. Click OK. You can set a screen delay so that you can select a target device using the keyboard without starting the OSD.
Chapter 3: Basic Operations 23 Table 3.4: OSD interface status flags Flag Description Flag type by name. Flag type by eID number. Flag indicating that the user has been disconnected from all systems. Flag indicating that Broadcast mode is enabled. To specify the status-flag settings: 1. Press Print Screen. The Main window opens. 2. Click Setup > Flag. 3. (Optional) Select Name or eID to specify the information displayed in the flag. 4.
Chapter 3: Basic Operations 24 You can use the Keyboard window to send a different keyboard country code than the default US setting. To change the keyboard country code: 1. Press Print Screen to start the OSD. The Main window opens. 2. Click Setup — Keyboard. The Keyboard window opens. 3. Select the country code for the keyboard and click OK. Confirm the change in the Keyboard Warning window. 4. Click OK.
Chapter 3: Basic Operations 4. 25 Click OK. A password must contain both alphabetic and numeric characters and can contain up to 12 characters. Passwords are case-sensitive. Valid characters are A-Z, a-z, 0-9, space and hyphen. To set or change a password: 1. Press Print Screen. The main window opens. 2. Click Setup — Security. If a password is already set, the Password window opens. Type the password and click OK. 3. Double-click the New field. 4. In the New field, type the new password. 5.
Chapter 3: Basic Operations 26 Managing Target Device Tasks Using The OSD From the Commands window, you can manage the switching system and user connections, enable the Scan and Broadcast modes, and update the firmware. Table 3.5: Commands to manage routine tasks for the target device Feature Purpose KVM server module Status View the version and upgrade status of the KVM server module. Display Config View current display settings. Run Diagnostics Configure and begin diagnostics on target devices.
Chapter 3: Basic Operations 27 Upgrading the firmware You can also use the OSD interface to upgrade the firmware available for the KVM switch. For optimum performance, keep the firmware current. For more information on upgrading firmware, see “Appendix A” beginning on page 105. To upgrade firmware: 1. Press Print Screen. The Main window opens. 2. Click Commands — Display Versions — Upgrade. The Upgrade window opens. 3. Click Upgrade. A Warning window opens.
Chapter 3: Basic Operations 28 NOTE: This function is for Microsoft Windows-based computers only. Resetting the keyboard and mouse on a target device running any other operating system might require you to reboot that target device. To reset the local mouse and keyboard 1. Press Print Screen. The Main window opens. 2. Click Commands — Device Reset. 3. Click Version > Reset. A message is displayed stating the mouse and keyboard are reset. 4. Click OK.
Chapter 3: Basic Operations 29 PDUs window Through the PDUs window, you can view which rack PDUs are connected to your system. The status of each rack PDU is indicated by one or more status symbol in the right column. Table 3.7 describes the status symbols. Table 3.7: PDUs WIndow Status Symbols Symbol Description Outlet is online. Outlet is offline. Outlet is overloaded. To view connected rack PDUs: Open the PDUs window. The window contains a listing of all rack PDUs attached to your system.
Chapter 3: Basic Operations PDU Inlets window From the Inlets window, you can view and modify inlet parameters. NOTE: You can only modify inlet parameters on a PDU that is currently online. To view/modify PDU Inlet settings: 1. Press Print Screen. The Main window opens. 2. Click Setup - PDUs. 3. Complete one of the following steps: Select a rack PDU name, then click Settings to open the PDU Settings window. — or — Select a rack PDU name, then press Enter to open the PDU Settings window.
Chapter 3: Basic Operations 5. 31 Complete one of the following steps: Select an outlet, then click Settings to open the Outlet Settings window. — or — Select an outlet, then press Enter to open the Outlet Settings window. — or — Double-click an outlet to open the Outlet Settings window. 6. Select the outlet you wish to modify. 7. Complete any of the following steps: a. In the Name field, enter the Outlet name. b.
Chapter 3: Basic Operations 32 To remove a target device from the scan list: 1. In the Scan window, clear the checkbox next to the target device to remove. — or — Double-click on the target device name or port to remove. — or — Press Shift + Delete to remove the selected target device and all entries below it. — or — Click the Clear button to remove all target devices from the scan list. 2. Click OK. To start the Scan mode: 1. Click Commands. The Commands window opens. 2.
Chapter 3: Basic Operations 33 Table 3.8: Diagnostic test details LAN Connection Reports on the condition of the LAN connection. Online KVM server modules Indicates the total number of currently connected and turned on KVM server modules. Offline KVM server modules Indicates the number of KVM server modules that have been connected successfully in the past and are turned off.
Chapter 3: Basic Operations 34 To broadcast to selected target devices: 1. Complete one of the following steps: • From the Broadcast window, select the Mouse or Keyboard checkboxes for the target devices that are to receive the broadcast commands. • Press the Up or Down Arrow keys to move the cursor to the target device. Then press Alt+K to select the Keyboard checkbox or Alt+M to select the Mouse checkbox. Repeat for additional target devices. 2.
35 CHAPTER 4 Network Access Software About the Network Access Software The Network Access Software is the main GUI (Graphical User Interface) for the software. You can view, access, manage and create custom groupings for all supported units. When you start the software, the main Network Access Software window opens. Window Features The Network Access Software window is divided into areas: the View Selector buttons, the Group Selector pane and the Unit Selector pane.
Chapter 4: Network Access Software A B E F C G D Figure 4.1: Network Access Software window Table 4.1: Network Access Software window areas Area Description A Menu bar: Provides access to many of the features in the software. B View Selector pane: Contains View Selector buttons for choosing the Network Access Software view. Clicking a button shows the switching system organized by the button category: KVM switches, Servers, Sites or Folders. You can configure which button is visible by default.
Chapter 4: Network Access Software 37 Customizing the window display You can resize the Network Access Software window at any time. Each time you start the application, the Network Access Software window opens to its default size and location. A split-pane divider that runs from top to bottom separates the Group Selector pane and the Unit Selector pane. You can move the divider left and right to change the viewing area of these two panes.
Chapter 4: Network Access Software 6. 38 a. The Existing cascaded Switches field contains all the current cascaded switch types defined in the database. Click Add, Delete or Modify to alter the list. b. Associate the applicable cascaded switch types from the pull-down menus for each KVM server module that has a cascaded switch attached. When you reach the final page of the Wizard, click Finish to exit the Wizard and return to the main window. The KVM switch is now included in the unit list.
Chapter 4: Network Access Software 39 If one or more KVM switches cannot be added to the local database for any reason, the Discover Wizard Not All KVM Switches Added page opens. This page lists all of the KVM switches you selected and the status for each. The status indicates if a KVM switch was added to the local database and, if not, why the process failed. Click Done when you are finished reviewing the list.
Chapter 4: Network Access Software 40 Accessing KVM Switches Clicking the Appliances tab opens a list of the KVM switches currently defined in the local database. The Group Selector pane is visible if two or more KVM switch types are defined. Click All KVM switches or click on a folder to view all KVM switches of a particular type. A user name and password prompt opens if this is the first unit access attempt during the Network Access Software session.
Chapter 4: Network Access Software 41 the KVM server module user name and password credentials during this Network Access Software session do not require a user name and password. The software provides credential caching that captures credentials upon first use and automates the authentication of subsequent unit connections. To clear login credentials, in the Network Access Software go to Tools > Clear Login Credentials.
Chapter 4: Network Access Software 42 The configured access method for that target device opens in a new window. To search for a target device in the local database: 1. Click the Servers button and insert the cursor in the Search field. 2. Type the search information. This could be a target device name or a property such as type or location. 3. Click the Search button. The results are included in the Unit list. 4. Review the results of the search.
Chapter 4: Network Access Software 43 Right-click on the unit. Select Properties from the pop-up menu. The Properties dialog box appears. c. 3. Enable the Launch built-in application checkbox. Click OK to save the settings. To configure third party Telnet access to a server through the CPS: 1. 2. To configure a third party Telnet application as the global default access method: a. Select Tools - Options from the Network Access Software menu. b. Click the Telnet tab. c.
Chapter 4: Network Access Software 44 2. Click the Telnet tab. 3. Specify the server’s IP address and enable the Use Default checkbox. The port number is 23, by default; you may specify another value. 4. Click OK to save the changes. Launching The VNC Or RDP Viewer Network Access Software supports a user-defined Virtual Network Computing (VNC) and Remote Desktop Protocol (RDP) viewer. To launch either the VNC or RDP viewer, select the Server tab from the Network Access Software.
Chapter 4: Network Access Software 2. In the Name field, type a 1-32 character unique name. (This name is local to the software database; the KVM switch database might contain a different name for this unit.) 3. The Type field is read-only for KVM switches. For a target device, select a type from the drop-down menu or enter a 1-32 character type in the text field. 45 4. In the Icon field, select an icon from the drop-down menu. 5.
Chapter 4: Network Access Software To change information properties: 1. Select a KVM switch or server in the Unit list. 2. Select View - Properties from the Network Access Software menu. — or — Click the Properties task button. — or — Right-click on the unit. Select Properties from the pop-up menu. The Properties dialog box appears. 3. 4. Click the Information tab. You may enter any information in the following fields. a. In the Description field enter 0-128 characters. b.
Chapter 4: Network Access Software 47 running Windows, Linux and Unix operating systems, you can launch the Telnet application from within an OS command window. To change VNC properties: 1. Select a KVM switch or server in the unit list. 2. Select View — Properties from the Network Access Software menu. — or — Click the Properties task button. — or — Right-click on the unit. Select Properties from the pop-up menu. The Properties dialog box appears. 3. Click the VNC tab. 4.
Chapter 4: Network Access Software 48 — or — Click the Properties task button. — or — Right-click on the unit. Select Properties from the pop-up menu. The Properties dialog box appears. 3. Click the RDP tab. 4. For servers only, in the IP Address field, enter an IP address in dot notation or enter a 1-128 character domain name. Spaces are not allowed. Duplicate addresses are allowed. 5. In the Port field, enter a port number in the range 23-65535. If blank, port 23 is used. 6.
Chapter 4: Network Access Software 49 Click the Properties task button. — or — Right-click on the unit. Select Properties from the pop-up menu. The Properties dialog box appears. 3. Click the Telnet tab. 4. For servers only, in the IP Address field, enter an IP address in dot notation or enter a 1-128 character domain name. Spaces are not allowed. Duplicate addresses are allowed. 5. In the Port field, enter a port number in the range 23-65535. If blank, port 23 is used. 6.
Chapter 4: Network Access Software 50 Custom field names In the Custom field labels area, you can change the Site, Department and Location headings that are visible in the Group and Unit Selector panes. You can group units in ways that are meaningful to you. The Department field is a subset of Site. To change custom field names: 1. Select Tools — Options from the Network Access Software menu. The General Options window opens. 2.
Chapter 4: Network Access Software 51 To view or change the default browser: 1. Select Tools — Options from the Network Access Software menu. The General Options window opens. 2. In the Browser field, select the Launch Default Browser checkbox to specify the default browser. — or — Clear the Launch Default Browser checkbox. Click the Browse button and select a browser executable on the computer. You can also enter the full path name of the browser executable. 3. Click OK.
Chapter 4: Network Access Software 52 VNC options Network Access Software supports a user-defined VNC viewer through the properties page. In the VNC tab you can search for a user-specific VNC application and include its command line arguments. A selection of macros is available for placement in the command line; this may be useful for automatic replacement of variables such as IP address, port number, user name and password.
Chapter 4: Network Access Software 3. In the Application to Launch field, enter the directory path and name or click the Browse button to locate the path and name. 4. Enter command line arguments in the box below the path and name. 53 — or — To insert a predefined macro at the cursor location in the command line, click the Insert Macro list box and select a macro from the drop-down menu. Network Access Software will automatically replace these variables when the application runs. 5.
Chapter 4: Network Access Software 5. 54 b. Enter command line arguments in the box below the path and name. c. To insert a predefined macro at the cursor location in the command line, click the Insert Macro list box and select a macro from the drop-down menu. Network Access Software will automatically replace these variables when the application runs. d. Enable or disable the Launch in command window setting by marking or clearing the checkbox.
Chapter 4: Network Access Software 55 — or — Click the Properties button. The Properties window opens. 3. Click the General tab. Select the Site, Department or Location to which you want to assign the unit. 4. Click OK to save the assignment. To assign a unit to a Site, Location or Folder using the Assign function: 1. Select a unit in the unit list. 2. Select Edit — Assign from the Network Access Software menu. — or — Click the Assign To button.
Chapter 4: Network Access Software 2. 56 Select Edit — Delete from the Network Access Software menu. — or — Right-click on a unit and select Delete from the pop-up menu. — or — Press the Delete key on the keyboard. 3. A window prompts you to confirm the number of units to delete. If you are deleting a KVM switch, the window includes a Delete Associated Servers checkbox.
Chapter 4: Network Access Software 57 3. Type a 1-32 character name. You can use embedded spaces but not leading or trailing spaces. (This name is local to the software database; the KVM switch database might contain a different name for this unit.) 4. Click OK.
Chapter 4: Network Access Software 58 To sort a display by a column header, click the arrow in a column header. The items in the list are sorted according to that column. An upward-pointing arrow indicates the list is sorted by that column header in ascending order. A downward-pointing arrow indicates the list is sorted by that column header in descending order.
Chapter 4: Network Access Software 59 Custom Field 3,Description,Contact Name Contact Phone, Comments,Browser URL The first line of the exported file contains the column names for the field data. Each additional line contains the field data for a unit. The file contains a line for each unit defined in the local database. To export a database: 1. Select File — Database — Export from the Network Access Software menu. The Database Export window opens. 2.
60 CHAPTER Web Interface 5 Once you have installed an APC KVM switch, you have the ability to view and configure unit parameters, determine who has access and control rights, view and control currently active video sessions and execute a variety of control functions such as rebooting and upgrading your KVM switch from the web interface. The web interface has four tabs: Connections, Configure, Status and Tools.
Chapter 5: Web Interface 61 2. Click KVM Switch- Network. The Network settings are displayed, including the MAC address. 3. Select the LAN speed from the menu. 4. Enter the IP address, subnet mask and gateway in the fields provided. You can also specify up to three IP addresses for DNS servers. — or — For connections on which DHCP is supported, you may select Enable DHCP.
Chapter 5: Web Interface 62 Setting up user accounts When you select the User category, the web interface will retrieve and display a list of user names and current access levels from the KVM switches. You can add, modify or delete users in this listing. You can assign three access levels: Appliance Administrator, User Administrator and User. The Appliance Administrator and Appliance User access levels allow you to assign individual server access rights to a user. Table 5.
Chapter 5: Web Interface 5. 63 a. Click the Set User Access Rights button to select individual servers for that user. The User Access Rights window appears. b. To allow the user access to a server, select the checkbox next to the server name. Alternatively, you may select the first checkbox to enable access on all servers. c. To prevent the user from accessing a server, clear the checkbox next to the server name. Click Save. To change the user password: 1.
Chapter 5: Web Interface 64 To specify the length of time a user account remains locked: 1. Click the Configure tab in the web interface, then click the User category in the left column. 2. Mark the Enable Lock-outs checkbox. 3. Type the number of hours that a user will be locked out (1-99). NOTE: Only Appliance Administrators may specify lock-out parameters. To disable the Security Lockout feature: 1. Click the Configure tab in the web interface, then click the User category in the left column.
Chapter 5: Web Interface 65 — or — Click Restore to cancel the changes and exit the window. The last saved settings will be restored. NOTE: After you change the SNMP settings, the Reboot Required button displays on all pages, indicating the KVM switch must be rebooted before the changes will take effect. Click the button to reboot the KVM switch.
Chapter 5: Web Interface 2. Click the name of the switch you want to configure. The Modify Cascade Switch window opens. 3. Type the new name for the switch. 4. Type the number of channels, between 4-24, for the switch. 5. Click Save. 66 Viewing the KVM server modules The Server - KVM server modules category displays each KVM server module in your system, its port, Electronic ID number (EID), type and connected device. You can also view the KVM server module status.
Chapter 5: Web Interface 67 Selecting the Enable Auto-Upgrade for all KVM server modules checkbox causes all subsequently connected KVM server modules to have their firmware upgraded to that available on the KVM switches. This guarantees that KVM server module firmware is compatible with KVM switch firmware. For information about upgrading KVM server modules, see Upgrading Firmware on page 67. To view version information for a KVM server module: 1.
Chapter 5: Web Interface 68 The Enable Auto-Upgrade for All KVM server modules checkbox allows you to enable an autoupgrade for KVM server module firmware. You can override the auto-upgrade at any stage using the Load Firmware button described in the next section. NOTE: You can also upload new KVM switch firmware using Advanced Systems Management Processors (ASMP) (if supported) or Trivial File Transfer Protocol (TFTP) file transfer protocols.
Chapter 5: Web Interface 6. 69 Click Close. To upgrade KVM server module firmware individually: 1. Click the Configure tab in the web interface. 2. Select the KVM server modules sub-category under Versions in the left column. 3. Click the EID of the KVM server module for which you wish to view firmware information. The KVM server module Version window opens. 4. Compare the current information to the Firmware Available field to see the firmware upgrade available for the KVM server module. 5.
Chapter 5: Web Interface 70 To reboot your system: 1. Click the Tools tab in the web interface. The Tools window opens. 2. Click the Reboot button. A message prompts you to confirm this reboot. 3. Click OK. Managing KVM Switch Configuration Files Configuration files contain all of the settings for a KVM switch. This includes KVM switch settings, SNMP settings, LDAP settings and NTP settings.
Chapter 5: Web Interface 5. 71 (Optional) Enter the password you created when the configuration database was saved. Click OK. The configuration file is written to the KVM switches. A progress window displays. NOTE: You may leave the password field blank if you did not create a password for the configuration file. 6. When complete, a message appears prompting you to confirm the upload. Click OK. Managing User Databases User database files contain all user accounts assigned in KVM switches.
Chapter 5: Web Interface 72 Managing Rack PDUs Users can control their rack Power Distribution Units (rack PDUs) through the web interface. Rack PDU support allows the user to turn on, turn off and cycle (reboot) any server or device connected to the rack PDU. To configure a rack PDU: 1. Click the Configure tab in the web interface, then click the PDUs category for a list of rack PDUs. 2. Click on the rack PDU you want to access. The PDU Settings box opens. 3.
Chapter 5: Web Interface 4. Click the Off button to turn off selected outlets. — or — 5. Click the Cycle button to reboot the selected outlets. NOTE: An outlet appears in this list only if a name has been associated with it.
74 CHAPTER Video Viewer 6 About The Video Viewer The Video Viewer can be launched from the web interface or the Network Access Software. When you connect to a target device using the Video Viewer, the desktop of the target device is visible in a separate Video Viewer window. You can see both the local cursor and the target device cursor. From this window, you can access all the normal functions of this target device as if you were sitting in front of it.
Chapter 6: Video Viewer 75 If this is the first unit access of the Network Access Software session, a user name and password is required. NOTE: A user name and password are not required for any subsequent access attempts during the KVM server module Network Access Software session unless you clear the current cached credentials. To close a Video Viewer session: Select File — Exit from the Video Viewer menu. — or — Click X to close the Video Viewer session.
Chapter 6: Video Viewer 76 Table 6.1: Video session types (Continued) Session types Icons Scanning Description You can monitor up to 16 target devices in thumbnail view. No status indicator icon is visible for a scan mode session. Using Preemption Preemption provides a means for users with sufficient privilege to take control of a target device from another user with lesser or equal privilege.
Chapter 6: Video Viewer 77 Preemption of a local user/administrator by an administrator If an administrator attempts to access a target device being accessed by the local user or by another administrator with equal privileges, the currently connected user can accept or reject the preemption request. A message asks the connected local user or administrator whether they want to accept the preemption request.
Chapter 6: Video Viewer 78 Using Exclusive Mode When operating a video session in exclusive mode, you cannot receive any share requests from other users. However, administrators can choose to preempt (or terminate) the session or monitor the session in stealth mode. You cannot use exclusive mode when connecting to a target device on a KVM switch. To enable exclusive KVM sessions on a KVM switch: 1. Click the KVM switches button in the Network Access Software. 2.
Chapter 6: Video Viewer 79 Secondary users cannot share the exclusive KVM session. However, administrators or users can still terminate the session. Digital Share Mode Multiple users can view and interact with a target device using digital share mode. When a session is shared, the secondary user can be an active user with keyboard and mouse control or a passive user that does not have keyboard and mouse control. You cannot use digital share mode when connecting to a target device on a KVM switch.
Chapter 6: Video Viewer 80 Right-click on the target device. Select Connect Video from the pop-up menu. — or — Select the target device and press Enter. 3. When another user is viewing this target device, a message indicates the target device is already involved in a KVM session. If connection sharing is enabled on the KVM switch and your access rights (as compared with those of the primary user) allow it, you are prompted to either share or preempt the existing session.
Chapter 6: Video Viewer 81 Right-click on a KVM switch in the Unit list. Select Manage KVM switch from the pop-up menu. — or — Select a KVM switch in the Unit list and press Enter. 3. Click the Settings tab. 4. Select the Global - Sessions subcategory. 5. Select Stealth Connections in the Connection Sharing area. To monitor a target device in stealth mode: 1. Click the Servers button in the Network Access Software. 2. Double-click on the target device in the Unit list.
Chapter 6: Video Viewer 82 Using Scan Mode You can view multiple target devices using the scan mode Thumbnail Viewer. This view contains a series of thumbnail frames, each containing a small, scaled, non-interactive version of a target device screen image. The target device name and status indicator are visible below each thumbnail as follows: • A green circle icon indicates a target device is currently being scanned. • A red X icon indicates the last scan of the target device failed.
Chapter 6: Video Viewer 83 2. In the View Time Per Server field, enter the time each thumbnail is active during the scan, in the range of 10-60 seconds. 3. In the Time Between Servers field, enter the time the scan stops between each target device, in the range of 5-60 seconds. 4. Click OK. To change the thumbnail size, complete the following steps: 1. Select Options — Thumbnail Size from the Thumbnail Viewer menu. 2. Select a thumbnail size from the cascaded menu.
Chapter 6: Video Viewer — or — Right-click on a target device thumbnail and select View Interactive Session from the Thumbnail Viewer menu. — or — Double-click on a target device thumbnail. That target device desktop opens in a Video Viewer window. To set target device credentials from the Thumbnail Viewer: 1. Select a target device thumbnail. Select Thumbnail —“target device name” — Credentials from the Thumbnail Viewer menu.
Chapter 6: Video Viewer Figure 6.1: Video Viewer window Table 6.3: Video Viewer window areas Area Description A Menu and toolbar: Provides access to many of the features in the Video Viewer. B Accessed target device desktop: Interact with the target device through this window. C Thumbtack button: Determines toolbar position. When locked, the toolbar remains fixed on screen. When unlocked, the toolbar is visible only when the mouse hovers over the top of the window.
Chapter 6: Video Viewer 86 Adjusting The View Using menus or buttons in the Video Viewer window, you can: • Align the mouse cursors. • Refresh the screen. • Enable or disable full screen mode. • Enable automatic or manual scaling of the session image. With automatic scaling, the desktop window remains fixed and the target device image is scaled to fit the window. With manual scaling, a drop-down menu of supported image scaling resolutions is visible.
Chapter 6: Video Viewer 87 Additional video adjustment Generally, the Video Viewer automatic adjustment feature optimizes the video for the best possible view. However, you can fine tune the video with the help of APC technical support. Video adjustment is a global setting and applies to each target device you access. NOTE: The following video adjustments should be made only on the advice and with the help of APC technical support. To contact APC technical support, visit www.apc.com.
Chapter 6: Video Viewer 88 Table 6.
Chapter 6: Video Viewer • 89 In a 1:2 scaling ratio, the value is 1/2X. To set mouse scaling: 1. Select Tools — Session Options from the Video Viewer menu. The Session Options window opens. 2. Click the Mouse tab. 3. To use one of the preconfigured settings, check the corresponding radio button in the Mouse Scaling area. 4. To set custom scaling, click the Custom radio button. The X and Y fields become enabled. Type a mouse scaling value in the X and Y fields.
Chapter 6: Video Viewer 5. 90 If you want the Video Viewer to receive a constant stream of video data from the target device, select the Background Refresh checkbox. If you want the Video Viewer to receive data only when a change has occurred on the target device, clear the Background Refresh checkbox. Adjusting The Video Viewer Toolbar You may add up to 10 buttons to the toolbar. Use these buttons to provide access to defined function and keyboard macros.
Chapter 6: Video Viewer • 91 To change the macro group that is listed by default. This causes the macros in the specified group to be available in the Video Viewer Macros menu. Macro group selections are device-specific. The macro group can be set differently for each target device. Sending macros To send a macro, select Macros from the Video Viewer menu and choose a macro from the list.
92 CHAPTER 7 Virtual Media Guide Virtual Media Overview The APC 2x1x16 Digital KVM switch (AP5610) supports virtual media when connected to an APC KVM USB VM server module. A USB media device can be attached to the KVM switch and made available to any target device connected to the KVM switch with a KVM USB VM server module. You can use virtual media to move data between a target device and USB media devices connected to the KVM switch.
Chapter 7: Virtual Media Guide 93 interface device (HID). If the BIOS of the connected computer does not support this type of device, the keyboard and mouse might not work until the operating system loads USB 2.0 device drivers. Contact the computer manufacturer to determine whether a BIOS update exists that will provide support for a USB 2.0-connected keyboard and mouse.
Chapter 7: Virtual Media Guide 94 Connecting Local Virtual Media You can connect virtual media directly to the KVM switch using the USB port on the KVM switch. NOTE: All USB ports are assigned to a single virtual media session and cannot be independently mapped. To start a local virtual media session: 1. Press Print Screen to start the OSD. The Main window opens. 2. Connect the user to the target device with which you want to establish a virtual media session.
Chapter 7: Virtual Media Guide 2. 95 Select the checkbox to enable virtual media for that KVM server module. — or — Clear the checkbox to disable virtual media for that KVM server module. 3. Click Save. Setting virtual media options You can determine the behavior of the KVM switch during a virtual media session using the options provided in the web interface virtual media configuration screen. Table 7.1 outlines the options that can be set for virtual media sessions. Table 7.
Chapter 7: Virtual Media Guide 96 Requirements Virtual media is supported on APC Digital KVM switches. The target device must be connected to the KVM switch with a KVM USB VM server module. The target device must support the types of USB2-compatible media that you virtually map. For example, the target device does not support a portable USB memory device, you cannot map the local device as a virtual media drive on the target device.
Chapter 7: Virtual Media Guide 97 You can specify that the virtual media session is reserved. When a session is reserved, and the associated KVM session is closed, another user cannot open a KVM session to that target device. If a session is not reserved, another KVM session can be opened. You can reserve the session to make sure that a critical update is not interrupted by another user attempting to preempt the KVM session or by inactivity time-outs on the KVM session.
Chapter 7: Virtual Media Guide 2. 98 To map a physical drive as a virtual media drive, complete the following steps: a. In the Virtual Media window, select the Mapped checkbox next to the drive or drives you want to map. b. To limit the mapped drive to read-only access, select the Read Only checkbox next to the drive prior to mapping the drive.
Chapter 7: Virtual Media Guide 99 Resetting USB media devices NOTE: The USB reset feature resets every USB device on the target device, including the mouse and keyboard. It should only be used when the target device is not responding. 1. In the Virtual Media window, click Details. 2. Click USB Reset. 3. A warning message indicates the possible effects of the reset. Click Yes to confirm the reset or No to cancel the reset. 4. To close the Details view, click Details again.
100 CHAPTER 8 Configuring LDAP LDAP is a vendor-independent protocol standard used for accessing, querying and updating a directory using TCP/IP. Based on the X.500 Directory Services model, LDAP is a global directory structure that supports strong security features including authentication, privacy and integrity.
Chapter 8: Configuring LDAP 101 To configure LDAP authentication priority parameters: 1. Select Configure — Appliance — Authentication — Authentication Settings. 2. Select either Use Local Authentication, Use LDAP Authentication, Use Local First or Use LDAP First. 3. Click Save. LDAP server parameters The IP Address fields specify the host names or IP addresses of the primary and secondary LDAP servers. The second LDAP server is optional.
Chapter 8: Configuring LDAP 102 The UID Mask field specifies the search criteria for User ID searches of LDAP target devices. The format should be in the form =<%1>. The default value is KVM server moduleAccountName=%1, which is correct for use with Active Directory. This field is required for LDAP searches. To configure LDAP search parameters: 1. Select Appliance — Authentication — Search. 2. Enter the appropriate information in the Search DN, Search Password, Search Base and UID Mask fields.
Chapter 8: Configuring LDAP 103 • The Notes property is used to implement the access control attribute. The value of the Notes property, available in group and user objects shown in Active Directory Users and Computers (ADUC), is stored internally in the directory, in the value of the info attribute. ADUC is a Microsoft Management Console snap-in for configuring Active Directory. It is started by selecting Start > Programs > Administrative Tools > Active Directory Users and Computers.
Chapter 8: Configuring LDAP 104 To configure LDAP query parameters: 1. Select Appliance — Authentication — Query. 2. Select Basic, User Attribute or Group Attribute for the Appliance Query Mode and the Server Query Mode. 3. Enter the appropriate information in the Group Container, Group Container Mask, Target Mask and Access Control attribute fields. 4. Click Save. NOTE: These options cannot be changed if the LDAP Priority is set to LDAP Disabled on the Overview screen.
105 APP ENDICE S Appendix A: Flash Upgrades You can use the APC KVM switch flash upgrade feature to update the KVM switch with the latest firmware available. This update can be performed using the Network Access Software or using a Trivial File Transfer Protocol (TFTP) target device. After the flash memory is reprogrammed with the upgrade, the KVM switch performs a soft reset, which terminates all KVM server module sessions.
106 • TFTP target device IP address 10.0.0.3 • Upgrade file name equal to CMN-XXXX.fl, where XXXX is the 4-digit Compliance Model Number (CMN) that is printed on the agency label of the KVM switch To repair damaged firmware: 1. Connect the KVM switch to the TFTP target device using a cross-over cable or hub. The TFTP target device must be set up with the default IP address (10.0.0.3). 2. Rename the upgrade file to the default file name (CMN-XXXX.fl).
107 Appendix B: UTP Cabling The performance of a switching system depends on high quality connections. Poor quality or poorly installed or maintained cabling can diminish system performance. Consult with the local code officials orAPC technical support prior to any installation. UTP copper cabling Switching systems utilize unshielded twisted pair (UTP) cabling.
108 Cabling installation, maintenance and safety tips Review the following important safety considerations before installing or maintaining the cables: • Maintain the twists of the pairs all the way to the point of termination or leave no more that one-half inch of cable untwisted. Do not remove more than one inch of jacket while terminating the cable. • If bending the cable is necessary, make it gradual with no bend sharper than a one-inch radius.
109 Appendix C: Keyboard And Mouse Shortcuts This appendix lists the keyboard and mouse shortcuts that can be used in the Network Access Software. Table C.1: Divider pane keyboard and mouse shortcuts Operation Description F6 Navigates between the split-screens and gives focus to the last element that had focus. F8 Gives focus to the divider. Left or Up Arrow Moves the divider left if the divider has the focus. Right or Down Arrow Moves the divider right if the divider has the focus.
110 Table C.3: Unit list keyboard and mouse operations Operation Description Enter or Return Starts the default action for the selected unit. Up Arrow Deselects current focus point and moves it up one row. Down Arrow Deselects current focus point and moves it down one row. Page Up Deselects current focus point and scrolls up one page, then selects the first item on the page. Page Down Deselects current focus point and scrolls down one page, then selects the last item on the page.
111 Appendix D: Sun Advanced Key Emulation Certain keys on a standard Type 5 (US) Sun keyboard may be emulated by key press sequences on a PS/2 keyboard. To enable Advanced Sun Key Emulation mode and use the keys, press and hold Ctrl+Shift+Alt and then press the Scroll Lock key. The Scroll Lock LED blinks. Use the indicated key in the following table as you would use the advanced keys on a Sun keyboard. Table D.
112 For example: For Stop + A, press and hold Ctrl+Shift+Alt and press Scroll Lock, then F1+A. These key combinations will work with the USB KVM server module adaptor (if your Sun system comes with a USB port) as well as the Sun KVM server module adaptor. With the exception of F12, these key combinations are not recognized by Microsoft Windows. Using F12 performs a Windows key press.
113 Appendix E: Ports Used By The Software Table E.1 lists the port numbers that the software uses to communicate with certain KVM switches. This information can be used to configure firewalls to let Network Access Software operate in the networks. Table E.
114 Appendix F: Product Specification Table F.1: APC 2x1x16 Digital KVM switch product specifications Target Device Ports Number 16 Connectors RJ-45 Sync Types Separate horizontal and vertical Supported Cabling 4-pair UTP CAT5 or CAT6, 45 meters maximum length Video Resolution 640 x 480 @ 60 Hz 1280 x 1024 @ 75 Hz (Remote Port Maximum using a USB VM KVM server module) Serial Port Number 1 Cable type Serial RS-232 Connector DB9 female Network Connection Number 1 Type Ethernet: IEEE 802.
115 Table F.1: APC 2x1x16 Digital KVM switch product specifications (Continued) Dimensions Height x Width x Depth 4.37 x 43.18 x 27.98 cm 1.72 x 17 x 10.98 in; 1-U form factor Weight 3.31 kg (7.3 lb) without cables Heat Dissipation 105 BTU/hr Airflow 8 cfm Power consumption 30 Watts AC-input power 40 Watts maximum AC-input voltage rate 100 to 240 V AC autosensing AC-input current rating 0.
116 Table F.2: APC 2x1x32 and 8x1x32 KVM switch product specifications Target Device Ports Number 32 Connectors RJ-45 Sync Types Separate horizontal and vertical Supported Cabling 4-pair UTP CAT5 or CAT6, 45 meters maximum length Video Resolution 640 x 480 @ 60 Hz 1280 x 1024 @ 75 Hz (Remote Port Maximum using a USB VM KVM server module) Serial Port Number 1 Cable type Serial RS-232 Connector DB9 female Network Connection Number 1 Type Ethernet: IEEE 802.
117 Table F.2: APC 2x1x32 and 8x1x32 KVM switch product specifications (Continued) Power consumption 30 Watts AC-input power 40 Watts maximum AC-input voltage rate 100 to 240 V AC autosensing AC-input current rating 1.
118 Appendix G: Getting Help And Technical Assistance For service or technical assistance or for more information about APC products, contact APC at a number on the APC Web site, www.apc.com/support Troubleshooting • Check all cables to make sure they are connected. • Check the power switches to make sure the system and any optional devices are turned on. • Use the troubleshooting information in your system documentation and use the diagnostic tools that came with your system.
119 Appendix H: Notices Trademarks Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Microsoft, Windows, Internet Explorer and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Java and all Java-based trademarks and logos are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Digital KVM Switches AP5610, AP5615 and AP5616 For Technical Support: www.apc.
