User`s guide

–59–
Product Information
Troubleshooting
continued
If problems persist
For problems not covered in the troubleshooting chart (“Troubleshooting
suggestions” on page 57) or if the problem persists, follow this
procedure:
1. Note the serial number and date of purchase of the Master-
Switch
plus
unit. Contact Customer Support at a phone number
or address on the back cover of this manual.
2. Be prepared to provide a description of the problem. A
technician will help solve the problem over the phone, if
possible, or will give you a return material authorization (RMA)
number.
3. If the MasterSwitch
plus
unit is under warranty, repairs or
replacement is free of charge. If the warranty has expired, there
will be a charge for repair or replacement.
4. Pack the MasterSwitch
plus
unit carefully to avoid damage in
transit. Damage sustained in transit is not covered under the
warranty. Enclose a letter in the package with your name,
address, RMA number, a copy of the sales receipt, daytime
phone number, and check (if applicable).
5. Mark the RMA number clearly on the outside of the shipping
carton. The factory will not accept any materials without this
marking.
6. Return the MasterSwitch
plus
unit by insured, prepaid carrier to
the address provided by the Customer Support technician.