Call-UPS II AP9208 AP9608
Thank You ! Thank you for selecting this American Power Conversion Call-UPS II remote control accessory. Whether you have the SmartSlot or external version, your Call-UPS II has been designed for many years of reliable, maintenance-free service in combination with your American Power Conversion Uninterruptible Power Supply.
Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 1 1.1 Overview 1 1.2 Hardware Requirements 1 2 Product Description . . . . . . . . . . . . . . . . . . . 2 2.1 The Call-UPS II Panel 2 2.2 Management Port 2 2.3 UPS Monitoring Port [External Version] 2 2.4 UPS Cable [External Version] 3 2.5 Optional Power Port [External version] 3 With Smart-UPS 3 With Matrix-UPS and Symmetra Power Array 3 2.6 Status Indicator 4 3 Installation and Setup . . . . . . . . . . . . . . . . . 5 3.
.4 UPS Characteristics 22 With Smart-UPS and Matrix-UPS 22 With Symmetra Power Array 25 4.5 Data/Event Logging 27 4.6 Call-UPS Settings 29 4.7 Paging Setup 32 4.8 Measure-UPS Info 36 5 Problem Resolution . . . . . . . . . . . . . . . . . . 38 5.1 Troubleshooting Chart 38 5.2 If Problems Persist 39 6 Specifications . . . . . . . . . . . . . . . . . . . . . . . 40 6.1 Management Port 40 6.2 Product Specifications 41 Appendix: Multiple Smart Slot Installation . . . . . . . . .
1 Introduction 1.1 Overview American Power Conversion’s Call-UPS II is a remote UPS management device that allows you to monitor and control your APC UPS by modem. It provides the following features: • Remote UPS status display • Remote UPS control (e.g., safe reboot during power outage or when the server is down) • Data and event logging • Operator paging in case of trouble Call-UPS II works with any APC Smart-UPSTM, Matrix- UPSTM or SymmetraTM Power Array TM.
2 Product Description 2.1 The Call-UPS II Panel The SmartSlot Call-UPS II panel contains the management port and the status indicator. See the figure below. Management Port Status Smart Slot AP9608 Call-UPS Remote Mgt Device The external Call-UPS II rear panel contains the management port, status indicator, UPS monitoring port, and optional power jack. See the figure below. 2.
2.4 UPS Cable [External Version] Use this cable to connect Call-UPS II to an APC Smart-UPS, Matrix-UPS, Symmetra Power Array or other APC smart device (Share-UPS or Triple Chassis, for example). 2.5 Power Port [External Version] The external version of Call-UPS II has a power port for an optional power adapter. This adapter is not needed in most situations. Call-UPS II normally receives power from the UPS through the UPS connection cable, giving Call-UPS II protection from poor power conditions.
2.6 Status Indicator The status indicator shows the following conditions. STATUS LED Off On Continuously Call-UPS II is off. Call-UPS II is on with no user logged in. Single short flashes User is logged in or logging in. Double short flashes Lockout is in progress. Rapid flashes 4 INDICATION Call-UPS II failed its power on self-test.
3 Installation and Setup 3.1 Handling Call-UPS II is sensitive to electrostatic discharge. It is shipped in a conductive bag to help dissipate damaging static charges. Leave the product in the bag until ready to install. Handle Call-UPS II by the end plate only. Do not touch the printed circuit board or other components. 3.2 Receiving Inspection Once the Call-UPS II has been removed from its shipping container, inspect it for damage that may have occurred while in transit.
4 Secure the Call-UPS II with the screws removed in step 2. 5 Turn on the UPS and the protected equipment. External Version It is not necessary to turn off the the UPS or its load before connecting or disconnecting the external Call-UPS II. When connected, Call-UPS II may cause the UPS to beep, or, if the UPS is powered off, to power on. This is normal. Use only APC-supplied cables to connect the external version of Call- UPS II to the UPS.
3.5 Configure Call-UPS II Call-UPS II requires on-site configuration before remote operation. You will be able to change any of the settings later by the remote connection.
Note the top line, which displays the model number of the UPS that is currently connected . Site ID and Location are user configuration items. The display shows the factory defaults.
Any changes to Call-UPS II communication settings are held until the end of the session. Changes are made when Call-UPS II issues modem commands at that time. Connect to Modem Call-UPS II requires a modem for remote UPS control and paging. If a modem is used with Call-UPS II, some thought must be given to powering it.
SmartSlot Configuration External Configuration 10
4 Operation 4-1 Logging On to Call-UPS II For on-site logging on to Call- UPS II, see Section 3.5. For remote logging on to Call-UPS II, connect via modem to the site of the UPS. After establishing communication, press CTRL + P. Call-UPS II prompts you for the password. Type in your password. (If you have not changed the password, the default password is APC.) The Opening screen is diplayed. After pressing any key, the Main menu appears. All Call-UPS II functions are available from the Main menu.
first item is “UPS Status and Diagnostics.” Refer to the appropriate sections and accompanying tables that follow. With Smart-UPS and Matrix-UPS Type 1, then ENTER at the Main menu to display the status of the connected UPS. Note: This example is from a Matrix-UPS 3000. Other models may not show this exact information. ------------------ MATRIX 3000 STATUS ------------------Utility Line: 241.2 VAC Battery Info UPS Output: 235.6 VAC -----------------UPS Load: 000.0 % Voltage: 55.
UPS STATUS (Smart-UPS and Matrix-UPS) Item Utility Line UPS Output Description Utility line input, in volts AC RMS. UPS output to the load, in volts AC RMS. UPS Load Connected load as a percentage of the rated capacity of the UPS. Run Time Estimate of the total run time currently available from the UPS, based on present load and battery, in minutes. Load Power Amount of power being drawn by the load, in volt-amps (if supported by the UPS).
The Status line at the bottom of the Status screen can display the following UPS status conditions: • • • • • • • • Runtime Calibration Waiting to Power Load Smart Boost Smart Trim On-Line On-Battery Low Battery Replace Battery • • • • • • In Bypass Sleeping – Delayed Wakeup Sleeping – Inverter Shutdown Forcing Graceful Shutdown Sleeping – Low Battery Shutdown Overload – Unable to Transfer to Battery • UPS Fault The following fault conditions display only when Call-UPS II is used with a Matrix-UPS and a
With Symmetra Power Array Type 1, then ENTER at the Main menu to display the Status and Diagnostics screen of the connected Symmetra Power Array. ----------------------------- SYMMETRA STATUS ------------------------------IM Status: On & Ok Last Xfer: None RIM Status: Off & Failed Last Self test: OK ------------------------------ INPUT/OUTPUT --------------------------------Input: 246.0 V at 60.04 Hz Load Assuming No Redundancy: 000 % Output: 000.0 V at 60.
UPS STATUS AND DIAGNOSTICS (Symmetra Power Array, Continued) Item Description Load Assuming No Redundancy Connected load as a percentage of the capacity of the good battery modules, assuming all good modules are available for power. Allowing For n+[1] Redundancy Connected load as a percentage of the capacity of the good battery modules, assuming one [two, no] good module is reserved for redundancy. The value of redundancy (n+0, n+1, n+2) is taken from the Alarm if Under setting (see below).
The System Status line at the bottom of the UPS Status and Diagnostics screen can display the following Symmetra status conditions: • • • • • • • • • • • • • • • • • • • • • • • • Runtime Calibration Waiting to Power Load Smart Boost Smart Trim On-Line On-Battery Low Battery Replace Battery In Bypass Sleeping – Delayed Wakeup Sleeping – Inverter Shutdown Forcing Graceful Shutdown Sleeping – Low Battery Shutdown Overload – Unable Bad Power Module Intelligence Module is installed and failed Redundant Intell
If the UPS is powered off during a status request, Call-UPS II responds with the message: UPS Powered OFF In addition to providing general status information, the UPS Status and Diagnostics screen serves as a menu for obtaining more detailed information on the Symmetra frames and external frames. To go to the Main Frame screen, type 1 and press ENTER. The following display will appear.
module serial number, in addition to raw status readings. Normally you will not need to go to these module status screens unless you need information for technical support. To return to the Main Frame screen, press ESC. For External Battery Frame(s) Information, type 2 and press ENTER. The last choice is available only when external battery frames are connected to the Symmetra power array. These external battery frames are numbered and listed next to the menu item.
4.3 UPS Control For remote control of the connected UPS, go to the Main menu and type 2 and press ENTER. Call-UPS II displays the Control menu.
UPS CONTROL (Continued) Command Description Graceful Turn OFF Causes the UPS to shut down. Call-UPS II immediately signals that the UPS is on battery and that the battery is nearly exhausted. Graceful Turn OFF uses the value set for Low Battery Duration. See UPS Characteristics table in Sec. 4.4. Start(Stop) Runtime Calibration Starts and stops runtime calibration on the UPS. Calibration starts only if the UPS has a 100% battery charge.
4.4 UPS Characteristics UPS characteristics are set at the factory for normal operation and usually do not need to be changed. However if a change is needed, select items from the UPS Characteristics menu. New settings may conflict with the operation of UPS monitoring software in use, so check the requirements of the system before changing them. Default and optional values for these settings vary from one UPS to another.
You can choose a numbered item to change its current setting. Type its corresponding number and press ENTER. Press SPACEBAR when prompted to cycle through the settable values. Press ENTER to confirm any change and return to the UPS Characteristics menu. The following table gives a description of the settings on the UPS Characteristics menu. Those marked with a † are non-settable characteristics.
UPS CHARACTERISTICS (Smart-UPS and Matrix UPS, Cont.) Setting Description Sensitivity Sensitivity of the UPS to power line fluctuation. Set this value according to the type and magnitude of expected fluctuation and the susceptibility of the load. Values range from high to low sensitivity. Use lower sensitivity settings when running from a less stable power source, e.g., an inexpensive fuel-powered gen erator, when you have determined that the connected devices can handle the instability.
With Symmetra Power Array Call-UPS II connected to a Symmetra Power Array displays the following UPS Characteristics menu: ------------------------------ UPS CHARACTERISTICS --------------------------UPS ID: UPS_IDEN 1- Output: 240 V 2- Output Freq Range: 60/.1 Hz 3- Output Voltage Reporting Base: Auto 4- If UPS fails and freq or voltage is out of range: Go to Bypass ------------------------------------------------------------------------------5- Low Battery Duration: 02 min. 6- Shutdown Delay: 020 sec.
UPS CHARACTERISTICS (Symmetra Power Array) Setting Output Output Freq Range Output Voltage Reporting base Description Output voltage of the UPS, in volts AC. Output frequency range of the UPS, in hertz. Desired output voltage setting. The default setting, Auto, indicates that output voltage equals the nominal input voltage. Other settings are 208 VAC and 240 VAC.
4.5 Data/Event Logging To enable logging and to specify which data and events are included in logging, select 4 from the Main menu. Select items from the Data/Event Logging menu using the screen listing below.
DATA/EVENT LOGGING Item Default Power Events ON Call-UPS II will log power events, such as utility line failure and battery exhausted , when enabled. Enter 0 when prompted to disable, 1 to enable. UPS Control ON Call-UPS II will log control events, such as UPS tu rned on and UPS in bypass, when enabled. Enter 0 to disable, 1 to enable. UPS Faults ON Call-UPS II will log UPS faults, such as UPS is overloaded, and internal temperature too high, when enabled. Enter 0 to disable, 1 to enable.
4.6 Call-UPS Settings To see or change Call-UPS II settings, go to the main menu and type 5, then press ENTER. You will see the following display. ---------------------CALL-UPS SETUP --------------------Model Number: AP9608 HW Rev: A2 Serial Number: WA718570411 F/W Rev: K Manuf.
CALL-UPS II SETTINGS Setting Default Description Set Date – Current date in mm/dd/yy format. Set Time – Current time in hh:mm:ss format. Call-UPS II uses 24-hour format. Set Password APC From 0 to 8 alphanumeric characters. Use no characters (press enter when prompted for the password) f or no password. Dial Back OFF Dial Back Security feature. With Dial Back on, Call-UPS II hangs up when called, and then calls the number you set for the Dial Back String (see next).
CALL-UPS II SETTINGS (Continued) Setting Answer Ring Answer Lockout UPS Present Reset … Default Description 0 Number of rings before the Call-UPS II modem answers a call. After each communication session, the modem SO register is set to this value. If the value is 0 (the default), Call-UPS II will send “ATSO=0,” and the modem will not answer calls. Set this value to 0 to use Call-UPS II for paging only.
4.7 Paging Setup When used in conjunction with a modem that understands industry standard AT commands, Call-UPS II can be set up to page an operator in case of trouble, such as on-battery operation or problems with the UPS. To use paging, choose item 6 on the Main menu menu to bring up the Paging Setup menu. Select items from the Paging Setup menu, referring to the screen listing and table later in this section. Call-UPS II reports the condition by showing a code on the pager’s display.
----------------------- PAGING SETUP -----------------------1Paging: ON 2- Dial String 1: DT9,5551212@ 3- Dial String 2: DT9,5551212@ 4Repeat 1: 1 8Site ID: 12345678 5Repeat 2: 1 9- Space Char: * 6- Page Interval: 1 min 10- Dial Speed: Slow 7- Message Delay: 15 sec 11- End String: --- EVENT ------ NUM: 1 2 CODE -- EVENT--NUM: 1 2 CODE 12- UPS ON-BATTERY Y N 0 20- ZONE 1 Y N 8 13- ON & LOW BATTER Y N 1 21- ZONE 2 Y N 9 14- UPS SHUT DOWN Y N 2 22- ZONE 3 Y N 10 15- UPS ON-LINE Y N 3 23- ZONE 4 Y N 11 16- REPL
PAGING SETUP (Continued) Setting Default Description 1 min Time between paging cycles. This timeout occurs after both pagers have been paged. After the timeout, paging continues with the next pager number that still has repeats as set above. Valid entries are 0 to 10 minu tes. With Pag e Interval set to 0, Call-UPS II repeats pages without delay. 15 sec Amount of time after on-battery operation that CallUPS II waits before initiating paging.
will page the first pager but not the second, and that the first pager will show a “5” after the Site ID when it receives the page. Note: The default code numbers defined by the Paging Setup menu varies widely according to the type of UPS. Measure- UPS, zone, and probe alarms apply only if those devices are present, even though they appear on the menu. PAGING SETUP (EVENTS) Event Description UPS ON-BATTERY UPS is operating on battery power because of utility line problems.
4.8 Measure-UPS Info Note: The Measure-UPS Info Main menu item appears only when Call-UPS II is used in conjunction with a Measure- UPS environment monitor. Type 7, then press ENTER at the main menu to display Measure- UPS status, settings, and alarms: ------------------- MEASURE-UPS STATUS -----------------PROBE 1 PROBE 2 TEMP Celsius): 26.67 Low Limit: 1- 18.10 5High Limit: 2- 23.97 6HUMIDITY (%RH): 036.9 Low Limit: 3- 040.3 7High Limit: 4- 070.
MEASURE-UPS INFO Item Description TEMP Curren t ambient temperature of each attached probe, in degrees Celsius. Lo Limit (Temp) Setting for the low temperature Measure-UPS alarm. Choose from 9.94 (the default), 14.02, 18.10, and 4.08 degrees Celsius. Hi Limit (Temp) Setting for the high temperature Measure-UPS alarm. Choose from 32.13 (the default), 45.90, 54.06, and 23.97 degrees Celsius. HUMIDITY Current percentage of relative humidity of each probe.
5 Problem Resolution 5.1 Troubleshooting Chart TROUBLESHOOTING Problem Power light flashes rapidly when unit is first turned on. Remote modem will not answer. Cannot log in locally to configure Call-UPS II. Pages are not getting through. Possible Cause Solution Internal problem with Call-UPS II. Disconnect Call-UPS II from the UPS momentarily, then reconnect. Call-UPS II Setup item Answer Ring set to 0. Set Answer Ring to value other th an 0 (ee Sec. 4.6). Answer Lockout in progress.
The troubleshooting chart covers many of the problems that might arise with Call-UPS II. If you have a problem with Call-UPS II, refer to this chart first. There may be a simple solution you are overlooking. 5.2 If Problems Persist For problems not covered in the earlier troubleshooting chart, or if the problem persists, follow this procedure: 1 Note the serial number and date of purchase of the Call-UPS II. Contact Customer Service at the phone number or address on the back cover of this manual.
6 Specifications 6.1 Management Port The management port is a standard 9-pin RS-232 serial communications port. The port is configured as data terminal equipment (DTE) with no handshaking, and supports bit rates of 1200 , 2400, 9600 , and 19,200 bits per second. The data format is 8 data bits, 1 start bit, 1 stop bit, and no parity. The pinout of the management port is listed below.
6.2 Product Specifications Electrical Current Draw (Normal Operation): External 45 mAdc typical Physical External 1.33 × 4.25 × 4.5 in. (3.4 × 10.8 × 11.4 cm) Size (H × W × D): 1.5 × 4.0 × 4.0 in. (3.8 × 10.2 × 10.2 cm) SS External 0.89 lb (0.40 kg) SS 0.27 lb (0.123 kg) Weight: External 1.5 lb (0.68 kg) SS 0.8 lb (0.
Appendix: Multiple SmartSlot Installation If your UPS configuration uses more than one SmartSlot device, you must install them in the correct order for them to work together properly. A SmartSlot device with higher priority is to be placed in the SmartSlot labeled with the higher number. Refer to the table that follows. DEVICE PART # PRIORITY PowerNet SNMP Adapter AP9605 Highest Highest-numbered slot.
Symmetra Power Array For installation of multiple SmartSlot devices in the Symmetra Power Array, refer to the numbering in the figure that follows. Note that the PowerNet SNMP Adapter is installed in slot #4, Call-UPS II in #3, no device in #2, and Measure-UPS in #1. If you are using an external SmartSlot housing (Expansion Chassis or Triple Chassis) in conjunction with a Symmetra Power Array, install the devices with higher priority in the external slot(s).
Limited Warranty American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from APC or an APC service center.
Toll free technical support: Addresses: United States and Canada 1-800-800-4272 Ireland 1-800-702000 U. K. 0800-132990 American Power Conversion Corporation 132 Fairgrounds Road P. O. Box 278 West Kingston, Rhode Island 02892 USA Areas without toll free numbers: +1 401 789 5735 (USA) or +353 91 702020 (Ireland) American Power Conversion Corporation (A. P. C.) b. v. Ballybritt Business Park Galway Ireland www.apcc.com Serial number: Entire contents copyright © 1997 American Power Conversion.
