Owners manual

107KVM Access Management Software User Manual
Troubleshooting
Problem Resolution
After installing KVM ACCESS,
the message: Error 1067 appears
a few minutes later.
The error message is generated by the Operating System, it indicates that the KVM
ACCESS service is unable to run. To resolve the problem try:
1. Rebooting the computer.
2. Checking that your computer meets the minimum requirements to run KVM
ACCESS (see “Server Requirements” on page 3).
3. Uninstalling and reinstalling KVM ACCESS. If there was a previous version of
KVM ACCESS, and you are installing this version as a new installation rather than as
an upgrade, this may indicate that you did not remove all files from the older version
(see “Uninstalling KVM ACCESS Software” on page 12).
I entered the IP address for the
KVM ACCESS website, but I
can't bring up the KVM ACCESS
login page.
1. KVM ACCESS only allows HTTPS requests. HTTP requests from a browser are
automatically redirected to HTTPS requests. The default port for HTTP is 80. The
default port for HTTPS is 443. If either of these ports has been renamed by the
administrator, the port number must be entered as part of the URL string.
Example: If KVM ACCESS' IP address is 10.10.10.10, and the SSL port has been set
to 8443, then the URL string entered in the browser should be: https://
10.10.10.10:8443.
2. Other services running on the KVM ACCESS server are using the default ports.
Use the “KVM ACCESS Utility” on page 110 to change the port settings.
3. Make sure that KVM ACCESS is running. If you are running Windows, see “Post-
installation check” on page 9 if you are running Linux, see “Post-installation Check”
on page 11.
The language of the login dialog
box is not the language I have set
in my KVM ACCESS
Preferences.
The login page first looks at the language that your browser is set for, and next looks at
your OS language. After you have logged in, KVM ACCESS will display in the
language you have set in Preferences. See “Web options” on page 17 for details.
I cannot log in to KVM ACCESS. Make sure your Username and Password are correct.
When I try to log in, I get the
following message: "Login failed.
You are attempting to log in from
a computer that already has a
browser session open."
Netscape and Firefox (as well as other Mozilla-based browsers), share the same
session ID for multiple connections to the same server. KVM ACCESS will deny a
login request once there is a session open with the same session ID.
Either: 1. End the currently open session and log in again,
2. Log in from a different computer, or
3. Log in with a non-Mozilla based browser.
Note: This condition occurs in some versions of IE running on Windows98, as well.
When I log in, the browser
generates a CA Root certificate
is not trusted, or a Certificate
Error response.
The certificate's name is not found on Microsoft's list of Trusted Authorities. The
certificate can be trusted. See “Trusted Certificates” on page 106, for details.
After logging in to KVM
ACCESS, there is no Port Access
tab or Port Access page.
You have not been authorized to access any ports. Check with your KVM ACCESS
administrator to get authorization to access the ports for which you are responsible.
After logging in to KVM
ACCESS, I cannot open the page
for the device I want to access.
Check with your KVM ACCESS administrator to find out whether you are authorized
to access that device.
When I log in to KVM ACCESS,
the System Management tab page
opens with only two menu
entries: This Server and License.
A license conflict has occurred. See ,“If all the licenses are in use, only if a currently
unlocked port is locked, or if an aggregate device is deleted, freeing up the license it
was using, can a locked port (or new aggregate device) use that license.” on page 82
for details on resolving the problem.