Owners manual

KVM Access Management Software User Manual108
Troubleshooting, continued
I am not receiving email
notifications of event trap
situations.
1. Check that the email server settings have been specified correctly in the KVM
ACCESS Manager.
2. Check that the email address in the related device's settings is correct.
3. Check that the event trap settings for the related device has been specified correctly.
When I try to access my Generic
device from the Tree View
nothing happens.
Generic devices are accessed directly from the device's IP address. If the IP address
has changed, then clicking the old IP address will not connect to the device. Change to
the device's new IP address.
The device I want to add cannot
be found.
1. Make sure the KVM ACCESS Manager is running and all services have started
successfully.
2. Make sure that Management has been enabled and specified correctly in the device's
ANMS settings.
When adding a Cat5e KVM
switch, can I add all the ports at
the same time?
Yes, provided all the ports have KVM Adapters attached and their devices are on line.
See the note on page 48, for details.
The icon for my port indicates the
port is online, but the icon for the
device it belongs to indicates it is
offline. I am unable to access the
device or port.
This indicates that the device's firmware does not support this version of KVM
ACCESS. Update the device's firmware to the latest version.
My APC device is not recognized
by KVM ACCESS.
1. The device may not be supported by the KVM ACCESS. See “Compatible
Products” on page 103, for a list of supported devices.
2. Upgrade to the device's latest firmware version to be recognized by KVM
ACCESS.
I set the KVM ACCESS for "No
timeout" operation, but it timed
out anyway.
The change doesn't take effect until the next time you log in.
After making a setting change
and clicking Save, an HTTP
Status 500 - error page opens.
A mistake was made when the setting was entered. This is an Apache Tomcat error
message that appears whenever it receives an invalid setting. To recover, select any
other tab then come back to make your change. Be sure to enter a valid setting.