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Troubleshooting steps
Problem
Possible Cause
Solution
The Back-UPS will
not turn on
The unit is not connected to
utility power.
Ensure that the unit is securely
connected to an AC outlet.
The circuit breaker has been
tripped.
Disconnect non-essential equipment
from the unit. Reset the circuit breaker.
Re-connect equipment one item at a
time. If the circuit breaker is tripped
again, disconnect the device that caused
the trip.
The internal battery is not
connected.
Connect the battery.
The utility input voltage is out of
range.
Adjust the transfer voltage and
sensitivity range.
The unit does not
provide power
during a utility
power outage.
Ensure that essential equipment is
not plugged into a SURGE
ONLY outlet.
Disconnect equipment from the
SURGE ONLY outlet and re-connect to
a BATTERY BACKUP outlet.
The unit is operating
on battery power,
while connected to
utility power.
The plug has partially pulled out
of the wall outlet, the wall outlet
is no longer receiving utility
power, or the circuit breaker has
been tripped.
Ensure that the plug is fully inserted
into the wall outlet. Ensure that the wall
outlet is receiving utility power by
checking it with another device.
The unit is performing an
automatic self test.
No action is necessary.
The utility input voltage is out of
range, the frequency is out of
range, or the waveform is
distorted.
Adjust the transfer voltage and
sensitivity range.
The unit does not
provide the expected
amount of backup
time.
Battery Backup outlets may be
fully or improperly loaded.
Disconnect non-essential equipment
from the BATTERY BACKUP outlets
and connect the equipment to SURGE
ONLY outlets.
The battery was recently
discharged due to a power outage
and has not fully recharged.
Charge the battery cartridge for 16
hours.