User Manual

Smart-UPS C 1000/1500 VA 120/230 Vac Tower / Rack-Mount 2U16
Battery Replacement
Always recycle used batteries.
For information on recycling a used battery, refer to the Battery Disposal
Information sheet included with the replacement battery.
Battery life is highly dependent on temperature and use. To identify when to replace batteries, the Smart-UPS
models have a predictive battery replacement date indication and automatic (and configurable) self-tests.
Proactively replace batteries to maintain the highest availability. To ensure safety and high performance, use only
genuine APC replacement battery cartridges (RBC™). The APC RBC contains instructions for battery replacement
and disposal. To order a replacement battery go to the APC by Schneider Electric Web site, www.apc.com.
Transport
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC Web site,
www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers
are located on the rear panel of the unit.
b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If
this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for country
specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained
in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The internal batteries may remain
in the UPS.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
UPS Model Replacement Battery Battery Module
SMC1000C, SMC1000IC APCRBC142
Lead acid, 1 module
SMC1500C, SMC1500IC RBC6
SMC1000-2UC, SMC1000I-2UC APCRBC124
SMC1500-2UC, SMC1500I-2UC APCRBC157