User's Manual

Smart-UPS C 1000/1500 VA 120/230 Vac Tower / Rack-Mount 2U14
Troubleshooting
SmartConnect
Product Key
Displays the 14-character SmartConnect Product Key in 4
parts each time Mute is pressed.
To see the characters, press MENU to toggle through the
groups. The groups are displayed with decimal point
movement to ease knowing which part of the code is
being displayed.
Example: Cod -> 123 -> -> 4.56-> -> 78.9 ->
-> 0.1.2 -> -> 34
Problem and Possible Cause Solution
The UPS will not turn on or there is no output.
The unit has not been turned on. Press the ON button once to turn on the UPS.
The UPS is not connected to AC power. Be sure the power cable is securely connected to the unit and to
the AC power supply.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment
and reset the circuit breaker.
The unit shows very low or no input AC voltage. Check the AC power supply to the UPS by plugging in a table
lamp. If the light is very dim, check the AC voltage.
The battery connector plug is not securely connected. Be sure that all battery connections are secure.
There is an internal UPS error. Do not attempt to use the UPS. Contact the Customer Care
Center immediately.
The UPS is operating on battery, while connected to input AC power.
The input circuit breaker has tripped. Reduce the load on the UPS. Disconnect nonessential equipment
and reset the circuit breaker.
There is very high, very low, or distorted input line
voltage.
Move the UPS to a different outlet on a different circuit. Test the
input voltage with the AC voltage display. If acceptable to the
connected equipment, reduce the UPS sensitivity.
UPS is emitting intermittent beeps.
The UPS is operating normally. None. The UPS is protecting the connected equipment.
UPS does not provide expected backup time.
The UPS battery is weak due to a recent power outage
or is near the end of its service life.
Charge the battery. Batteries require recharging after extended
outages and wear out faster when put into service often or when
operated at elevated temperatures. If the battery is near the end
of its service life, consider replacing the battery even if the
replace battery indicator has not illuminated.
The UPS is experiencing an overload condition. Check the UPS load display. Unplug unnecessary equipment,
such as printers.
Display interface LEDs flash sequentially.
The UPS has been shut down remotely through
software or an optional accessory card.
None. The UPS will restart automatically when AC power is
restored.
The Error LED is illuminated. The UPS displays an error message and emits a constant beeping sound.
Internal UPS error detected. Do not attempt to use the UPS. Contact the Customer Care
Center immediately.
The Replace Battery icon is illuminated and the UPS beeps for one minute every five hours.
The battery has a weak charge. Allow the battery to recharge for at least four hours. Then,
perform a self-test. If the problem persists after recharging,
replace the battery.
The Replace Battery icon is flashing and the UPS beeps for once every 2 seconds.
The replacement battery is not properly connected. Be sure that the battery connector is securely connected.
Function Options Description