Installation and Operation Smart-UPS™ SUA500PDR Mount the UPS on DIN Rail This unit is designed to mount on a heavy duty DIN rail or on the back panel of an enclosure. For details on DIN rail installation refer to the DIN rail installation guide included in the DIN rail package. The DIN rail kit is not included. su o 07 a 48 When mounting on the back panel of an enclosure, select screws that are appropriate for the weight of this unit and the mounting surface material.
Battery Installation The UPS battery is shipped in a separate carton. Refer to the installation guide included with the replacement battery for installation instructions. Front Panel 120 V model depicted. 8 7 6 5 4 3 2 1 NO ON C OM B AT TER Y NC NO LO W C OM B AT TER Y NC EP O CO M EP O Te st PUSH TO RESET G ROU ND NE UTR AL N L INE OUTPUT 2 3 0 V ~ 5 0 / 6 0 H z , 5 0 0 VA 3 2 5 W , 2 .
Connectors Communication Port A standard serial interface cable is incompatible with the UPS. Use the cable supplied with the unit. SERIAL PORT Contact Closure Port 8 7 6 5 4 3 2 1 The relays are connected from the common (COM) to the normally closed (NC) pins.When the unit enters a low battery or on battery state, the appropriate relay will transition and connect the common (COM) to the normally open (NO) pin.
Operation Operation INPUT 208/220-240V~ 50/60Hz, 7A MAX GROUND 208/230 V models Test NEUTRAL L INPUT OUTPUT 230V~ 50/60Hz, 500VA 325W, 2.7A MAX GROUND NEUTRAL N OUTPUT 208/220-240V~ 50/60Hz, 7A MAX 230V~ 50/60Hz, 500VA 325W, 2.
Operation Diagnostic Utility Voltage Battery Charge Feature Button Feature Title Function Power On Press this button to turn on the UPS. Continue reading for additional capabilities. Power Off Press this button to turn off the UPS. Self-Test Automatic: The UPS performs a self-test automatically when turned on, and every two weeks thereafter (by default). During the self-test, the UPS briefly operates the connected equipment on battery.
User Configurable Items User Configurable Items UPS settings Settings are adjusted through PowerChute™ software or optional Network Management Card. Function 6 Factory Default User Selectable Choices Description Automatic Self-Test Every 14 days (336 hours) • Every 7 days (168 hours) • On start up only • No self-test Set the interval at which the UPS will execute a self-test. UPS ID UPS_IDEN Up to eight characters (alphanumeric) Uniquely identify the UPS (i.e.
User Configurable Items Function Factory Default User Selectable Choices Description Low Battery Warning 2 minutes 2, 5, 8, 11, 14, 17, 20, 23 minutes PowerChute™ software interface provides automatic, unattended shutdown when approximately two minutes of battery operated run time remains. The low-battery warning beeps are continuous when two minutes of run time remain.
Storage, Maintenance, Transport Storage, Maintenance, Transport Storage Store the UPS covered in a cool, dry location with the batteries fully charged. At 5° to 86° F (–15° to 30° C), charge the UPS battery every six months. At 86° to 113° F (30° to 45° C), charge the UPS battery every three months. Replacing the Battery Module This UPS uses a replaceable, hot-swappable battery module. Replacement is a safe procedure, isolated from electrical hazards.
Troubleshooting Troubleshooting Use this chart to solve minor installation and operation problems. Problem and/or Possible Cause Solution UPS will not turn on The battery is not connected properly. Check that the battery connector is fully engaged. Press the Test button once to power-up the UPS and connected equipment. Test button not pushed. The UPS is not connected to AC power supply. Check that the UPS is properly connected to AC power.
Troubleshooting Problem and/or Possible Cause Solution All LEDs are off and the UPS is wired to input AC power The UPS is shut down or the battery is discharged from an extended outage. None: The UPS will restart automatically when AC power is restored and the battery has a sufficient charge. The Overload LED is illuminated and the UPS emits a sustained alarm tone The UPS is overloaded.
Troubleshooting Problem and/or Possible Cause Solution There is no AC power There is no AC power and the UPS is off Use the cold start feature to supply power to the connected equipment from the UPS battery(s). Press and hold the Test button. The unit will emit two beeps, one short beep and one long beep. Release the button during the second beep. UPS operates on battery although line voltage exists The UPS input circuit breaker trips. Unplug all nonessential equipment from the UPS.
Service Service If the unit requires service, do not return it to the dealer. Follow these steps: 1. Review the Troubleshooting section of the manual to eliminate common problems. 2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC Web site, www.apc.com. a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models. b.
Warranty Warranty The standard warranty is two (2) years from the date of purchase. Schneider Electric IT (SEIT) standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an SEIT Technical Support representative.
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