Datasheet

Schneider Electric Critical Power and Cooling Services www.apc.com Rev 11/29/10
- 1 - UPS/PDU Advantage Ultra
Statement
of Work
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Maintenance Service Service
Table of Contents
1.0 Executive
Summary
2.0 Features &
Benefits
3.0 Details of Service
4.0 Assumptions
5.0 Scope of
Responsibility
6.0 Project Work
Details
7.0 Terms &
Conditions
1.0 Executive Summary
Schneider Electric Critical Power and Cooling Services (CPCS) UPS and/or PDU Advantage Ultra
service offering provides remedial repairs as well as one scheduled preventive maintenance
service visit during the agreement year.
1.1 ANNUAL PREVENTIVE MAINTENANCE
Included as part of the UPS and/or PDU Advantage Ultra Service, the annual preventive
maintenance visit provides a comprehensive visual, environmental and electronic
inspection of the UPS and/or PDU system to ensure that components are performing to
defined technical and environmental specifications. This service includes all labor and
travel expenses with an available 7 X 24 scheduling upgrade option.
1.2 ON-SITE REMEDIAL SERVICES
Schneider Electric Critical Power and Cooling Services (CPCS) will dispatch certified
personnel to provide repairs in the event of a problem. Parts, labor, travel and priority
access to spare parts are included. The Advantage Ultra Service from Schneider Electric
CPCS is available in three different configurations allowing the customer to choose the
response time that best aligns with their needs. The standard response time is Next
Business Day with response time enhancement options available for purchase. Please
consult with your local Schneider Electric CPCS representative for details.
2.0 Features & Benefits
Features Benefits
Parts, Travel and Labor
Included
Fixed cost – provides service budgeting stability.
Priority access to supply chain Increases the ROI by providing quick access to spare parts.
Guaranteed On-Site Response Flexible scheduling options allow customer’s to choose the response
time that best aligns with their needs.
Highly Skilled Field Service
Engineers
Assurance that the system issues are quickly diagnosed and
repaired to the manufacturer’s specifications.
Technical Support Provides escalation support to address system issues in a timely and
efficient manner.
Remote Monitoring Provides the customer and CPCS Field Service Engineer with 24x7
monitoring and real-time alert notification mitigating risks to system
availability.
Site Report Provides a detailed assessment and recommendations to proactively
diagnose and prevent any potential risks to the system.
Proactive Maintenance Assures system will perform to manufacturer specifications.
Environmental inspection Verify the system’s surroundings to optimize the lifetime of the UPS
solution.