Datasheet

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Schneider Electric Services www.apc.com 29 June 2018
Extended Warranty Service Pack
3.0 Details of Service
3.1 The specific activities of this service are listed below. For each item, Schneider Electric will
perform the work described.
Warranty
Activities
Description
Provide Extended Warranty
Service Pack
The Extended Warranty Service Pack contains the Service
Registration URL and Registration Key Number for online activation
of your service entitlement.
Create Warranty Entitlement
Once the Service Pack is registered online, Schneider Electric
service will create the warranty extension service entitlement and
provide the customer with a Service Certificate via e-mail.
Provide Dedicated Service Pack
Customer Telephone Support
Schneider Electric service will provide dedicated 24 X 7* Service
Pack technical telephone support.
*Where available
Provide Extended Warranty
Redemption
The Extended Warranty Service Pack provides repair or replacement
of your product and even covers your battery.
Should warranty redemption be necessary, Schneider Electric
service will provide, at their discretion, a replacement unit, new
battery, or new parts.
Schneider Electric service will ship out the replacement and provide
a prepaid return shipping label for the used UPS or battery.
3.2 ECOSTRUXURE IT APP DELIVERABLES
Advantage Plus Customers access to EcoStruxure IT app which is available on Android and IOS,
and allows instant access to live sensor data. They can access to EcoStruxure Asset Advisor
Service, which is a paid service. It is a cloud-enabled remote monitoring service that proactively
minimizes downtime, provides more insights and incident tracking on critical devices. Moreover, it will
help reducing break-fix resolution time through smart alarming, remote troubleshooting and visibility
into your equipment lifecycle. It allows to chat with your own team and the experts at the Schneider
Electric Service Bureau 24x7, providing peace of mind and fast problem resolution.
The connection to EcoStruxure Asset Advisor is done through Data Center Expert version higher
than 7.4 or through EcoStruxure IT Gateway, which is a free downloadable software.
Machine data forms the basis of long-term operational insights and analytics, aimed at reducing
equipment maintenance costs, and delivered through a secure connection.
The upgrade to EcoStruxure Asset Advisor upgrade is done on Ecostruxureit.com per device or per
group of devices.
For additional information and availability in your country, please go to: Ecostruxureit.com
Information on system requirements can be found on: ecostruxureit.com/system-requirements/