Datasheet

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Schneider Electric Services www.apc.com 29 June 2018
Extended Warranty Service Pack
The specific activities of the EcoStruxure IT app service are listed below:
Activities
Description
Alarms and live data on
EcoStruxure IT app
Always connected to your physical infrastructure, showing live
sensor data and device details directly on your mobile.
Alarm Notification
Schneider Electric will provide immediate notification (based on
network latency and polling intervals) via phone, and/or message via
mobile app, with specific recommendations, enabling a timely and
informed choice of action during critical incidents.
Delivery of Regular Reports
Schneider Electric will deliver a regular report with key metrics on
connected devices, including incidents and alarms and current and
expected lifespan for the physical infrastructure.
4.0 Assumptions
The successful performance of the tasks defined is based on the following key assumptions:
• The customer has purchased an Extended Warranty Service Pack of an APC single
phase UPS, accessory or cooling product, which is still within the service life span limits
determined by APC.
• The Standard Factory Warranty and the Extended Warranty period have not expired.
• APC will provide guidance on what the product’s service life span limits are at time of
purchase.
• Extended Warranties for accessories are only available in a 1 year increment.
• The maximum warranty limit is six (6) years for products with a 3-year factory warranty (3
+ 3), five (5) years for products with a 2-year factory warranty (2+3) and four (4) years for
products with a 1-year factory warranty (1+3).
• EcoStruxure Asset Advisor is not available in all locations. Please consult with your local
Schneider Electric service sales representative for availability in your area.
• EcoStruxure Asset Advisor is only available if EcoStruxure IT Gateway or Data Center
Expert version higher than 7.4 is installed and configured
• Some aspects of the service definition presented in this document may vary by location.
In the case of a conflict between the service definitions contained on this Statement of
Work and the local service definitions the local service definitions will prevail. For more
information, please refer to your Certified APC sales representative.
The following items are outside the scope of this warranty. Please contact your certified Schneider
Electric service sales representative for more details.
• Non-Schneider Electric Products
• Three-Phase Products