Datasheet

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Schneider Electric Services www.apc.com 29 June 2018

Extended Warranty Service Pack

5.0 Scope of Responsibility

The items started here are responsibilities to and from both Schneider Electric service and customer.

5.1 SCHNEIDER ELECTRIC SERVICE RESPONSIBILITIES

• Provide Extended Warranty Service Pack package.

• Provide Schneider Electric Service Certificate.

• Provide shipment of UPS, battery or parts, at no extra charge to and from the customer’s

site.

5.2 CUSTOMER RESPONSIBILITIES

• Register Service Pack Service Entitlement online in a timely manner.

• Contact Schneider Electric Service Pack customer support in case of occurrence of

issue.

• Provide a point of contact during time of service.

• Provide a point of contact for receipt of units and components.

• Return used UPS or Battery using prepaid Schneider Electric service shipping label

6.0 Terms and Conditions

Schneider Electric standard Terms and Conditions apply.

The information provided in this Scope of Work cannot be used or duplicated, in full or in part.

Other uses for this document are prohibited without written consent by Schneider Electric.

All documentation, photographs, imaging or other information provided by the customer, or gathered at

the customer site, will be for internal use only and used solely for the purpose of report generation,

analysis and recommendations. All services’ conditions included in this document apply (i) only

between Schneider Electric and that organization that bought the Services Solutions; and (ii) only to

those products and services ordered by the Customer at the time that the Schneider Electric Services

information is current. Schneider Electric may change the Schneider Electric Services Information at

any time. The Customer will be notified of any change in the Schneider Electric Services Information in

the manner stated in the then current product ordering and/or services solutions related agreement

between Schneider Electric and the Customer, but any such change shall not apply to products or

service ordered by the Customer prior to the date of such change. Schneider Electric will have no

obligations to provide Services Solutions with respect to equipment and assets that are outside the

Service Area. “Schneider Electric Service Area” means a location that is within (i) one hundred (100)

miles or one hundred and sixty (160) kilometers radius of a Schneider Electric service location; and (ii)

the country in which the Installation site is located, unless otherwise defined in the governing

agreement with Schneider Electric, in which case the definition in the governing agreement prevails. If

for any reason, Schneider Electric determines that is it is unable to repair the covered unit, Schneider

electric will offer a pro-rated refund of the service contract. Please refer to Schneider Electric standard

terms and conditions. Products or services obtained from any Schneider Electric partner or reseller are

governed solely by the agreement between the purchaser and the reseller. That agreement may

provide terms that are the same as the Schneider Electric Services Solutions on this document. Please

contact the reseller or the local Schneider Electric sales representative for additional information on

Schneider Electric Services Solutions on Products obtained from a reseller.

subsidiaries and affiliates. Other trademarks are property of their respective owners. Specifications are subject to

change without notice. Disclaimer: This information is reliable at the point of creation and may be subject to change.