Datasheet
Schneider Electric Critical Power and Cooling Services www.apc.com Rev 06/11/08
- 1 - UPS & PDU Onsite Warranty Extension
Statement
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Maintenance Service
Service
Table of Contents
1.0 Executive
Summary
2.0 Features &
Benefits
3.0 Details of Service
4.0 Assumptions
5.0 Scope of
Responsibility
6.0 Project Work
Details
7.0 Terms &
Conditions
1.0 Executive Summary
The On-Site Warranty Extension extends the standard factory warranty coverage of the UPS
and/or PDU. In addition to on-site remedial repairs covered during the factory warranty period, the
On-Site Warranty Extension includes one Inspection Visit during the agreement year. This service
provides a seamless extension of the factory warranty by one or two years depending on the
customer’s preference and geographic availability. This service can only be purchased concurrently
with the sale of the UPS or PDU. Please contact your certified CPCS sales representative for
additional details.
1.1 On-Site Remedial Repairs
Schneider Electric Critical Power and Cooling Services (CPCS) will dispatch certified personnel to
provide repairs in the event of a problem. All parts, travel and labor are included.
The standard response time is Next Business Day with upgrades to 8-Hour and 4-Hour response
available for purchase. (Not available in all locations. Please consult with your local CPCS
representative for coverage in your area). The 8-Hour and 4-Hour upgrade options are available on
a 7x24 basis, including weekends and holidays
1.2 Inspection Visit
Included with the Onsite Warranty Extension, the Inspection Visit provides an external equipment
inspection in addition to system status and measurement reporting. The Inspection Visit is available
during normal business hours. A 7 X 24 scheduling upgrade is available, including weekends and
holidays.
2.0 Features & Benefits
Features Benefits
Includes Labor, Travel and
Parts
Fixed cost – provides service budgeting stability.
Technical Support Provides escalation support to address system issues in a timely
and efficient manner.
Inspection Visit Inspection Visit assures system will perform to manufacturer
specifications.
On-Site Remedial Repair Assures the system will be diagnosed quickly and repaired to the
manufacturer’s specifications by highly trained CPCS certified
personnel