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ManualsBrandsAPC Manualscomputers & electronicsWSTRTUP5X8FWUPG-SB-16

American Power Conversion www.apc.com Rev 05/27/08

- 1 - Smart-UPS

RT 15/20 kVA Start-Up Plus Service

Statement

of Work

Smart-UPS

RT 15/20 kVA

lementation Services Service

Table of Contents

1.0 Executive

Summary

2.0 Features &

Benefits

3.0 Details of Service

4.0 Assumptions

5.0 Scope of

Responsibility

6.0 Project Work

Details

7.0 Terms &

Conditions

1.0 Executive Summary

The Smart -UPS

RT 15/20 kVA Start-Up Plus Service provides a Start-Up visit by certified APC-

MGE service engineers to energize and check the functionality of your System in all modes of

operation and upgrades the standard 2 year factory warranty to include On-site Next Business Day

response. This service provides the customer with the assurance that the Smart-UPS

RT 15/20 kVA

has been Started-Up according to APC-MGE standards and specifications and the security of

knowing that in the unlikely event of a failure, APC-MGE will dispatch authorized personnel to provide

repairs.

APC-MGE offers a Smart-UPS

RT 15/20 kVA Start-Up Service scheduling upgrade. This offering is

available on a 7x24 basis, including weekends and holidays.

Next Day and 4-Hour On-Site Response Upgrades are also available. Both of these offerings are

available on a 7x24 basis, including weekends and holidays. (Not available in all locations. Please

consult with your local APC-MGE representative for coverage in your area).

2.0 Features & Benefits

2.1 START-UP SERVICES

Features Benefits

Standard 5x8 Service Scheduling

APC-MGE will dispatch

certified APC-MGE service engineers

o energize and check the functionality of your system in all

modes of operation

Provide qualified and approved

service personnel

Frees customer resources to concentrate on core business

activities.

Train customer support staff on

basic operation of the equipment

Provides the customer with enhanced operation and maintenance

knowledge.

Supply all necessary labor and

material

APC-MGE trained and certified professionals ensure your system

is started-up to manufacturer’s specifications and all work is done

in a professional and orderly manner.

Scheduling coordination Avoidance of possible delays caused by scheduling conflicts.

Installation verification testing Guarantees correct installation and operation of the system.

Customer specific site

documentation

Records the baseline operational data of the system.

Summary of content (6 pages)

PAGE 1
-1- Statement of Work Smart-UPS® RT 15/20 kVA Start-Up Plus Service Smart-UPS® RT 15/20 kVA Start-Up Plus Service Implementation Services Service 1.0 Executive Summary Table of Contents 1.0 Executive Summary 2.0 Features & Benefits 3.0 Details of Service 4.0 Assumptions 5.
PAGE 2
-2- 2.2 Smart-UPS® RT 15/20 kVA Start-Up Plus Service ON-SITE REMEDIAL SERVICES Features Benefits 2 Yr Onsite NBD Service included during warranty period • Standard Next Business Day Response • Next Day and 4-Hour OnSite response upgrades available APC-MGE will dispatch authorized personnel to provide repairs in the event of a problem. Parts, labor and travel costs are all included.
PAGE 3
-3- Smart-UPS® RT 15/20 kVA Start-Up Plus Service 3.0 Details of Service 3.1 START-UP SERVICES The specific features and deliverables of this service are listed below. For each item listed below, APC-MGE will perform the work described and create a printed document summarizing the results.
PAGE 4
-4- Smart-UPS® RT 15/20 kVA Start-Up Plus Service Start Up Activities Description Perform Start Up APC-MGE will energize and check functionality of the system in all modes to ensure compliance with manufacturer specifications. Functional Tests APC-MGE will verify that all internal functions are operating according to defined UPS specifications. Verification Activities Description APC-MGE will check that the system output voltage is within defined UPS specifications.
PAGE 5
-5- Smart-UPS® RT 15/20 kVA Start-Up Plus Service 4.0 Assumptions The successful performance of the tasks defined in the Statement of Work (SOW) is based on the following key assumptions, which are agreed to by APC-MGE. • • • • • • • • • • • • • Upgrade to onsite response available only during the warranty period. Smart-UPS® RT 15/20 kVA System Standard Factory Warranty is two years from the date of purchase.
PAGE 6
-6- Smart-UPS® RT 15/20 kVA Start-Up Plus Service 5.0 Scope of Responsibility The items started here are responsibilities to and from both APC-MGE and customer. 5.1 APC-MGE RESPONSIBILITIES • • • • • • • 5.2 Schedule qualified and approved engineers to perform service. Manage and coordinate scheduling of Smart-UPS® RT 15/20 kVA Start-Up Service. Ensure installation is performed to manufacturer specifications. Operate system in all modes of operation. Perform basic operator training.